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research paper on impact of covid 19 on banking sector in bangladesh

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Impact of covid-19 on financial performance and profitability of banking sector in special reference to private commercial banks: empirical evidence from bangladesh.

research paper on impact of covid 19 on banking sector in bangladesh

1. Introduction

2. literature review, 2.1. impact of the covid-19 pandemic on the world economy, 2.2. research on the banking sector during the covid-19 pandemic period worldwide, 2.3. research on the banking sector during the covid-19 pandemic period in bangladesh, 3. data and methodology, 3.1. data sources and study sample, 3.2. research design, 3.2.1. regression model, panel data model diagnosis, 4. analysis and results, 4.1. descriptive statistics, 4.2. financial performance index (fpi), 4.3. regression result interpretation, 4.3.1. empirical result on banks’ profitability measured by roa, 4.3.2. empirical result on bank profitability measured by roe, 4.3.3. empirical results on bank profitability measured by nimr, 4.4. hypothesis test result, 5. conclusions, author contributions, institutional review board statement, informed consent statement, data availability statement, conflicts of interest.

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Variable TypeVariable NameAcronymDefinition and FormulaExpected Relation
Dependent VariablesReturn on assetROAReturn on asset is a financial performance indicator ratio that indicates how efficiently a profitable firm can generate profit in terms of total assets [ ]. According to [ ], ROA is the best tool to measure banks’ profitability.
Formula: ROA = Net Income/Total Assets [ ]
Not Applicable
Return on equityROEReturn on equity is defined as the standard of a bank’s profitability and is also how effectively a bank can generate profit from equity [ ]. It is the ratio of return between a firm’s net income and its shareholders’ equity [ ].
Formula: ROA = Net Income after Tax/Shareholders Equity [ ]
Not Applicable
Net interest margin ratioNIMRNet interest margin ratio is a profitability indicator tool that compares the net earning interest from the loan, investment, and lease a firm generates with what it pays to the holders of depositors and savings account holders [ ].
Formula: NIMR = Net Interest Income/Average Earning Assets [ ]
Not Applicable
Independent VariablesBank-Specific VariablesCapital adequacy ratioCARCapital adequacy is also called the capital-to-risk-weighted asset ratio, which computes the financial strength of banks considering their assets and capital [ ].
Formula: CAR = (Tier 1 Capital + Tier 2 Capital)/Risk Weighted Assets [ ]
+/−
Debt-to-asset ratioDARDebt-to-asset ratio is a type of leverage ratio that expresses the portion of debt both short term and long term compared with the total assets of the firm [ ]
Formula: DAR = Total Liabilities/Total Assets [ ]
+/−
Debt-to-quity ratioDERDebt-to-equity ratio is defined as a financial ratio that represents the proportion of debt in terms of the shareholders’ equity that is used to finance the company’s assets. According to accounting tools, the debt-to-equity ratio measures the financial structure risk of a company by dividing its total debts by its total equity [ ].
Formula: DER = Total Liabilities/Total Shareholders Equity [ ]
+/−
Equity-to-asset ratioEAREquity-to-asset ratio refers to how much a firm’s assets are funded by shareholders’ equity rather than debt [ ].
Formula: EAR = Total Shareholders Equity/Total Assets [ , ]
+/−
Loan-to-asset ratioLARLoan-to-asset ratio is a financial ratio that represents the portion of the loan amount compared to the total assets of the company.
Formula: LAR = Total Loans/Total Assets [ ]
+/−
Liquid-asset-to-total-assets ratioLATARLiquid-asset-to-total-assets ratio expresses how much of a cash asset or cash equal asset is available in terms of total assets of the firm.
Formula: LATAR = Liquid Assets/Total Assets [ ]
+/−
Loan-to-deposit ratioLDRLoan-to-deposit ratio is a ratio that measures a bank’s liquidity position by comparing the loan amount a bank disburses with the deposit amount it receives [ ]
Formula: ROA = Total Loans/Total Deposits [ ]
+/−
Non-performing loan rateNPLRNon-performing loan rate is used as a tool for measuring the credit risk of banks, where a higher ratio indicates a higher chance of losses due to the loan default by the borrowers [ ].
Formula: NPLR = Total Non-performing Loans/Total Loans [ ]
Bank sizeSizeBank size is the natural logarithm form of a bank’s total assets [ ].
Formula: Size = {ln(Total Bank Assets)} [ ]
+/−
MVThe GDPGR (+/−), INFR (+/−), and INTR (+/−) stand for gross domestic product growth rate, inflation rate, and real interest rate, respectively, for Bangladesh.
Pre-Pandemic Period (2010–2019)Considering Pandemic Period (2010–2021)
Model IModel IIModel IIIModel IModel IIModel III
F-testF2.812003.450458.776612.805243.334838.46283
p-value0.000000.000000.000000.000000.000000.00000
Hausman testChi-square46.1742051.9261321.9175632.6992349.9480432.96735
p-value0.000000.000000.009100.000100.000000.00010
Panel Data Unit Root Test (Levin–Lin–Chu)
value
CAR−6.991260.00000
DAR−7.434560.00000
DER−12.29540.00000
EAR−8.228370.00000
LAR−10.35260.00000
LATAR−11.15180.00000
LDR−8.099880.00000
NIMR−4.089690.00000
NPLR−8.612070.00000
ROA−14.99330.00000
ROE−12.78310.00000
SIZE−8.399770.00000
GDPGR−5.517560.00000
INFR−36.29070.00000
INTR−11.18080.00000
VariablesPre-Pandemic Period (2010–2019)Pandemic Period (2020–2021)
NMinimumMaximumMeanStd. DeviationNMinimumMaximumMeanStd. Deviation
ROE260−0.01150.38820.13480.0618520.01420.18400.09140.0384
GDPGR2600.05570.08150.06760.0079520.03510.06900.05200.0171
INFR2600.05440.11460.07060.0185520.05560.05650.05610.0005
INTR2600.03070.06890.04880.0111520.04040.04750.04400.0036
CAR2600.06310.17930.12080.0169520.10800.17280.14140.0156
DER2605.500028.237512.2953.6377527.885727.297114.81943.9931
NPLR2600.00970.10300.04510.0174520.02170.18090.04610.0292
LDR2600.65801.12780.88380.0829520.73501.54540.94610.1269
LATAR2600.01590.25130.11590.0390520.05030.22860.10580.0419
ROA260−0.00080.03210.01110.0060520.00100.01300.00630.0031
EAR2600.00790.15430.08010.0202520.03530.10830.06720.0151
DAR2600.08100.90900.78770.0696520.61900.86200.74840.0571
NIMR2600.00320.07700.02520.0087520.00310.04160.01760.0084
LAR2600.07020.83670.69480.0675520.55851.13090.70540.0898
Bank size26010.918214.245612.1670.55775212.287814.263012.88060.3699
VariablesCARDARDEREARLARLATARLDRNIMRNPLRROAROESizeGDPGRINFRINTR
CAR1
DAR−0.347 **1
DER0.0180.242 **1
EAR−0.042−0.082−0.893 **1
LAR−0.0330.432 **0.293 **−0.1001
LATAR0.147 **0.0510.0710.0020.0251
LDR0.285 **−0.434 **0.073−0.0120.615 **0.0051
NIMR−0.0200.084−0.191 **0.262 **0.169 **0.486 **0.112 *1
NPLR0.001−0.149 **0.044−0.110−0.071−0.142 *0.027−0.216 **1
ROA−0.213 **0.065−0.531 **0.599 **0.0230.096−0.0080.404 **−0.424 **1
ROE−0.231 **0.121 *−0.208 **0.220 **0.0260.108−0.0550.393 **−0.456 **0.888 **1
Size0.443 **−0.275 **0.383 **−0.432 **0.047−0.0360.261 **−0.172 **0.173 **−0.563 **−0.478 **1
GDPGR0.012−0.0310.080−0.116 *0.096−0.0180.1070.112 *0.186 **−0.159 **−0.138 *0.136 *1
INFR−0.400 **0.201 **−0.350 **0.413 **−0.0560.034−0.219 **0.225 **−0.372 **0.602 **0.515 **−0.636 **−0.215 **1
INTR−0.140 *0.093−0.224 **0.224 **−0.339 **0.063−0.399 **0.098−0.0500.133 *0.076−0.299 **−0.174 **0.324 **1
BanksPre-Pandemic PeriodPandemic PeriodChange
2010201120122013201420152016201720182019Composite IndexRank2020Rank
ABL0.385−0.4330.003−0.322−0.268−0.154−0.619−1.01−1.459−1.373−5.25126−1.214260
BAL−0.0860.356−0.091−0.2390.1150.223−0.2780.3170.3930.2280.93880.3037+1
BBL−0.147−0.177−0.4850.0480.3880.2080.9531.1751.3521.1714.48620.6943−1
CBL−0.0670.144−0.133−0.3330.4790.6950.6810.8070.3730.3422.98740.5515−1
DBL−0.0660.350−0.4060.4240.251−0.1190.072−0.198−0.1940.1180.233120.1718+4
DBBL−0.346−0.1880.126−0.049−0.0260.379−0.3160.0150.4190.3220.337110.5564+7
EBL0.8110.7351.0020.7590.6160.7001.0430.7650.7290.8217.97910.7122−1
IFICBL−0.227−0.759−0.222−0.217−0.239−0.715−0.561−0.067−0.2220.039−3.18923−0.79825−2
JBL−0.2880.077−0.496−0.146−0.081−0.0100.1110.2160.2510.300−0.067150.4626+9
MBL−0.115−0.080−0.2460.335−0.041−0.1270.2960.4380.3270.0960.88410−0.03113−3
MTBL−0.089−0.762−0.782−0.485−0.1470.4510.2240.252−0.174−0.428−1.94021−0.348210
NCCBL0.4310.3250.1080.0710.0750.0400.1770.0510.0520.2411.57250.12711−6
OBL0.2470.1180.0300.2770.5770.1380.1700.046−0.233−0.3491.0227−0.44623−16
PBL0.060−0.549−0.161−0.327−0.393−0.5030.0720.3060.3960.392−0.708180.10912+6
Prime BL0.4060.4680.522−0.153−0.205−0.414−0.235−0.0010.3020.2190.90990.15990
Pubali BL0.0450.063−0.202−0.412−0.225−0.483−0.962−1.239−0.590−0.903−4.90825−0.19115+10
SEBL0.098−0.108−0.0270.3220.5710.139−0.074−0.501−0.126−0.1970.09814−0.20817−3
TBL−0.252−0.360−0.346−0.6290.069−0.0390.2730.005−0.168−0.088−1.53419−0.26318+1
UCBL−0.8020.115−0.1390.2590.1720.282−0.433−0.146−0.1260.170−0.646170.12810+7
AIBL0.7610.7200.4930.6480.2760.3600.5320.2340.1690.1374.33031.2841+2
EXIMBL0.5870.2690.3040.3710.1900.0330.0730.015−0.177−0.1401.5266−0.19316−10
FSIBL−0.653−0.544−0.343−0.438−0.435−0.604−0.358−0.271−0.309−0.269−4.22424−0.31819+5
IBBL−0.1790.0480.2330.097−0.283−0.559−0.346−0.228−0.217−0.269−1.70220−0.37322−2
SBL0.1140.3130.4180.030−0.0600.199−0.398−0.227−0.375−0.170−0.15716−0.32920−4
SIBL0.3280.0050.6010.143−0.350−0.255−0.100−0.150−0.0960.0170.14313−0.06014−1
Social BL−0.951−0.1480.245−0.032−1.0250.1440.006−0.601−0.301−0.423−3.08622−0.48524−2
VariablesPre-Pandemic (2010–2029)Including Pandemic Period (2010–2021)
Model I(a)Model I(b)Model I(c)Model I(d)
CoefficientCoefficientCoefficientCoefficient
CAR−0.04136
(0.04520) **
−0.02058
(0.32810)
−0.03766
(0.03020) **
−0.03667
(0.03470) **
DAR−0.03983
(0.14770)
−0.03898
(0.15080)
−0.02111
(0.37610)
−0.01235
(0.60980)
DER0.00023
(0.37590)
0.00031
(0.22000)
0.00021
(0.32960)
0.00013
(0.53230)
EAR0.14441
(0.00030) ***
0.14336
(0.00020) ***
0.12991
(0.00020) ***
0.11964
(0.00050) ***
LAR0.03566
(0.23870)
0.04521
(0.13070)
0.01760
(0.49740)
0.01058
(0.69000)
LATAR−0.00922
(0.34290)
0.00215
(0.82990)
−0.01431
(0.07580) *
−0.01013
(0.06860) *
LDR−0.00945
(0.68970)
−0.01060
(0.64520)
−0.00231
(0.90590)
0.00171
(0.93070)
NPLR−0.13309
(0.00000) ***
−0.11518
(0.00000) ***
−0.09465
(0.00000) ***
−0.08228
(0.00000) ***
BANK SIZE−0.00432
(0.00000) ***
−0.00004
(0.97650)
−0.00486
(0.00000) ***
−0.00350
(0.00090) ***
GDPGR −0.26640
(0.00000) ***
−0.00816
(0.65600)
INFR 0.04510
(0.03380) **
0.04950
(0.01340) **
INTR −0.03848
(0.17810)
−0.02974
(0.21430)
C0.07626
(0.00270) ***
0.02911
(0.30640)
0.07414
(0.00080) ***
0.05109
(0.03370) **
Observations260260312312
Adj R20.645660.669740.636480.64239
F value14.88074
(0.00000) ***
15.19549
(0.00000) ***
17.01559
(0.00000) ***
16.09870
(0.00000) ***
Durbin–Watson1.540041.610151.352571.47730
VariablesPre-Pandemic (2010–2019)Including Pandemic Period (2010–2021)
Model II(a)Model II(b)Model II(c)Model II(d)
CoefficientCoefficientCoefficientCoefficient
CAR−0.49167
(0.04960) **
−0.21609
(0.39540)
−0.45035
(0.03390) **
−0.44429
(0.03730) **
DAR−0.37676
(0.25840)
−0.38893
(0.23520)
−0.23336
(0.42330)
−0.15555
(0.60090)
DER0.00026
(0.93600)
0.00141
(0.64830)
−0.00004
(0.98900)
−0.00072
(0.78420)
EAR−0.01675
(0.97190)
−0.01633
(0.97150)
−0.21240
(0.60760)
−0.31726
(0.44850)
LAR0.34541
(0.34650)
0.48660
(0.17810)
0.20350
(0.52090)
0.14355
(0.65960)
LATAR−0.21673
(0.06690) *
−0.08248
(0.49560)
−0.21692
(0.02790) **
−0.17719
(0.08170) *
LDR−0.08527
(0.76650)
−0.11365
(0.68280)
−0.03892
(0.87050)
−0.00521
(0.98280)
NPLR−1.56293
(0.00000) ***
−1.36701
(0.00000) ***
−1.13315
(0.00000) ***
−1.01292
(0.00000) ***
BANK SIZE−0.04861
(0.00010) ***
0.00301
(0.86220)
−0.05819
(0.00000) ***
−0.04553
(0.00040) ***
GDPGR −3.44917
(0.00000) ***
−0.12537
(0.57770)
INFR 0.46931
(0.06720) *
0.45624
(0.06290) *
INTR −0.48756
(0.15810)
−0.29041
(0.32330)
C1.01291
(0.00100) ***
0.47336
(0.16910)
1.06709
(0.00010) ***
0.86046
(0.00370) ***
Observations260260312312
Adj R20.495560.533220.477070.48004
F value8.48360
(0.00000) ***
8.99627
(0.00000) ***
9.34498
(0.00000) ***
8.76007
(0.00000) ***
Durbin–Watson1.555661.601301.399071.49020
VariablesPre-Pandemic (2010–2019)Including Pandemic Period (2010–2021)
Model III(a)Model III(b)Model III(c)Model III(d)
CoefficientCoefficientCoefficientCoefficient
CAR0.07143
(0.02270) **
0.06893
(0.03620) **
0.01778
(0.63540)
0.00726
(0.84120)
DAR0.06525
(0.11780)
0.04524
(0.28390)
0.01073
(0.83540)
−0.00883
(0.86170)
DER0.00013
(0.74670)
0.00026
(0.51780)
−0.00100
(0.03150) **
−0.00064
(0.15570)
EAR0.08684
(0.14420)
0.09366
(0.11340)
−0.03183
(0.66420)
0.01802
(0.80050)
LAR−0.04618
(0.31390)
−0.02142
(0.64500)
0.00579
(0.91790)
−0.00578
(0.91720)
LATAR0.01539
(0.29670)
0.02026
(0.19450)
0.05213
(0.00300) ***
0.04175
(0.01640) **
LDR0.06014
(0.09480) *
0.05260
(0.14320)
0.00985
(0.21590)
0.01809
(0.66060)
NPLR−0.07218
(0.00680) ***
−0.07984
(0.00520) ***
−0.04340
(0.09780) *
−0.08019
(0.00310) ***
BANK SIZE−0.00220
(0.15370)
−0.00197
(0.37860)
−0.00560
(0.00270) ***
−0.00805
(0.00030) ***
GDPGR −0.08755
(0.38010)
0.18145
(0.00000) ***
INFR −0.03042
(0.35590)
−0.06593
(0.11460)
INTR 0.07595
(0.08830) *
0.07533
(0.13330)
C−0.03626
(0.34240)
−0.03148
(0.47720)
0.10651
(0.02480) **
0.11807
(0.01920) **
Observations260260312312
Adj R20.618960.625110.601060.63301
F value13.37415
(0.00000) ***
12.67194
(0.00000) ***
14.78107
(0.00000) ***
15.49815
(0.00000) ***
Durbin–Watson1.717121.739961.379781.45197
Variablest Statisticp ValueInterpretation
CAR−8.119610.00000 *** rejected
DAR3.827770.00016 *** rejected
DER−4.492890.00001 *** rejected
EAR5.286740.00002 *** rejected
LDR−3.398070.00121 *** rejected
LAR−0.969420.33309
LATAR1.689310.04217 ** rejected
NIMR6.803300.00000 *** rejected
NPLR−0.317960.75073
ROA5.746110.00000 *** rejected
ROE6.852130.00000 *** rejected
Bank Size−11.532500.00000 *** rejected
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Share and Cite

Gazi, M.A.I.; Nahiduzzaman, M.; Harymawan, I.; Masud, A.A.; Dhar, B.K. Impact of COVID-19 on Financial Performance and Profitability of Banking Sector in Special Reference to Private Commercial Banks: Empirical Evidence from Bangladesh. Sustainability 2022 , 14 , 6260. https://doi.org/10.3390/su14106260

Gazi MAI, Nahiduzzaman M, Harymawan I, Masud AA, Dhar BK. Impact of COVID-19 on Financial Performance and Profitability of Banking Sector in Special Reference to Private Commercial Banks: Empirical Evidence from Bangladesh. Sustainability . 2022; 14(10):6260. https://doi.org/10.3390/su14106260

Gazi, Md. Abu Issa, Md. Nahiduzzaman, Iman Harymawan, Abdullah Al Masud, and Bablu Kumar Dhar. 2022. "Impact of COVID-19 on Financial Performance and Profitability of Banking Sector in Special Reference to Private Commercial Banks: Empirical Evidence from Bangladesh" Sustainability 14, no. 10: 6260. https://doi.org/10.3390/su14106260

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COVID-19 implications for banks: evidence from an emerging economy

Affiliations.

  • 1 Department of Banking and Insurance, University of Dhaka, Dhaka, 1000 Bangladesh.
  • 2 Department of International Business, University of Dhaka, Dhaka, 1000 Bangladesh.
  • PMID: 34778814
  • PMCID: PMC7702686
  • DOI: 10.1007/s43546-020-00013-w

The COVID-19 pandemic is damaging economies across the world, including financial markets and institutions in all possible dimensions. For banks in particular, the pandemic generates multifaceted crises, mostly through increases in default rates. This is likely to be worse in developing economies with poor financial market architecture. This paper utilizes Bangladesh as a case study of an emerging economy and examines the possible impacts of the pandemic on the country's banking sector. Bangladesh's banking sector already has a high level of non-performing loans (NPLs) and the pandemic is likely to worsen the situation. Using a state-designed stress testing model, the paper estimates the impacts of the COVID-19 pandemic on three particular dimensions-firm value, capital adequacy, and interest income-under different NPL shock scenarios. Findings suggest that all banks are likely to see a fall in risk-weighted asset values, capital adequacy ratios, and interest income at the individual bank and sectoral levels. However, estimates show that larger banks are relatively more vulnerable. The decline in all three dimensions will increase disproportionately if NPL shocks become larger. Findings further show that a 10% NPL shock could force capital adequacy of all banks to go below the minimum BASEL-III requirement, while a shock of 13% or more could turn it to zero or negative at the sectoral level. Findings call for immediate and innovative policy measures to prevent a large-scale and contagious banking crisis in Bangladesh. The paper offers lessons for other developing and emerging economies similar to Bangladesh.

Keywords: Banking; COVID-19; Credit risk; Developing countries; Emerging economy.

© Springer Nature Switzerland AG 2020.

PubMed Disclaimer

Conflict of interest statement

Conflict of interestThey have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.

Mapping the impacts of the…

Mapping the impacts of the COVID-19 pandemic for banks. Source: authors developed

Pre-pandemic levels of 2018 total…

Pre-pandemic levels of 2018 total loan outstanding and NPL ratio by bank. Source:…

Pre-pandemic levels of 2018 risk-weighted…

Pre-pandemic levels of 2018 risk-weighted asset and capital adequacy by bank. Source: Author’s…

Bank-wise shock to RWA values…

Bank-wise shock to RWA values due to NPL increases. Source: Author’s estimate

Overall simple average RWA shock…

Overall simple average RWA shock by bank size category. Source: Author’s estimates

Bank-wise capital adequacy ratio under…

Bank-wise capital adequacy ratio under different NPL shock scenario. Source: Author’s estimates

Sectoral CAR and changes in…

Sectoral CAR and changes in CAR under different NPL shock scenario. Source: Author’s…

CAR and changes in CAR…

CAR and changes in CAR by size category of banks under different NPL…

Key stats of CAR and…

Key stats of CAR and changes in CAR by size category of banks…

Number of banks with less…

Number of banks with less than minimum CAR requirement due to NPL shocks.…

Fall in interest income by…

Fall in interest income by bank under different NPL scenario. Source: Author’s estimates

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Impact of Covid-19 Pandemic on the Financial Performance of the Banking Sector of Bangladesh

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Psychological Impact of COVID-19 Among People from the Banking Sector in Bangladesh: a Cross-Sectional Study

  • Original Article
  • Published: 20 January 2021
  • Volume 20 , pages 1485–1499, ( 2022 )

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research paper on impact of covid 19 on banking sector in bangladesh

  • Sabina Yasmin   ORCID: orcid.org/0000-0002-1917-2692 1 ,
  • Muhammad Khairul Alam 1 ,
  • Ferdous Bin Ali 1 ,
  • Rajon Banik   ORCID: orcid.org/0000-0003-3411-0470 2 &
  • Nahid Salma 1  

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Despite the pandemic, the Government of Bangladesh decided to keep the banks open to a limited extent to keep the country’s economy afloat. The aim of this study is to assess the psychological impact of COVID-19 among the bankers who are usually more exposed to random people that put them at great risk to be affected. A total of 248 bankers willingly answered our questionnaire consisting of DASS-21 and relevant questions. Cronbach’s reliability coefficient for the DASS-21 scale ranges from 0.84 to 0.90 which advocates that DASS-21 scales are highly reliable measures for this study. Results show that among participants, 11.1% were severe to extremely stressed, 10.6% of bankers were severe to extremely anxious, and 12.1% of them were severe to extremely depressed. The study illustrated, among the Bankers whose colleagues were infected ( B =2.251, 95% CI: − 1.473, 3.029), who smoking more ( B = 1.505, 95% CI: 0.411, 2.599), who wake up from sleep having a bad dreams ( B  = 1.018, 95% CI: 0.057, 1.979), their fear of getting infected ( B  = 1.717, 95% CI: 0.392, 3.04), who use public transportation ( B  = 1.378, 95% CI: 0.430, 2.236), who misbehave with family members ( B  = 1.033, 95% CI: 0.071, 1.995) and who beaten children ( B  = 1.210, 95% CI: 0.141, 2.279) were responsible for higher stress, depression and anxiety scores respectively. Whereas, taking nutritious food ( B  = −0.229, 95% CI: −0.30, 1.763), doing physical exercises ( B  = −0.325, 95% CI: −1.158, 0.508) reduced depression, stress and anxiety scores. The authors believed that the result of the study will be beneficial for the government and its policymakers to take psychological intervention strategies and to make certain sufficient corporal settlement of the banking professionals.

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In December 2019, a new coronavirus disease (COVID-19) (initially named 2019-nCoV) outbreaks as a cluster of severe pneumonia cases of unrevealed cause among adults in Wuhan, Hubei province, China (Huang et al. 2020 ; Zhu et al. 2020 ). The COVID-19 was considered a new public health crisis intimidating the world with the emergence, and on March 11, 2020, it has been declared as a global pandemic by the World Health Organization (WHO) (Cucinotta and Vanelli 2020 ). The first confirmed cases of COVID-19 in Bangladesh was identified on March 8, 2020 (Banik et al. 2020 ), and since then the total number of confirmed case spiked swiftly and already crossed 100,000 landmarks with a death toll of 1343 on the 100th day following the advent of COVID-19 transmission in Bangladesh (Sakib 2020 ). In responding to this pandemic, the Government of Bangladesh has taken unprecedented control and preventative measures, along with the shutdown and suspension of all international and domestic flights, prayer at mosques, the closure of all workplaces and academic institutions, as well as lockdown and social distancing measures (WHO 2020 ). Furthermore, it is also evident that unpredictability, unreliability, the extremity of the COVID-19 pandemic along with the deception, and social isolation measures contribute to widespread stress apart from the escalation in human welfare (Zandifar and Badrfam 2020 ). This pandemic further triggers a significant global economic recession (Thunström et al. 2020 ) that adversely impacts psychological health and induces a wide variety of emotional depression and mental problems such as stress, depressive symptoms, and anxiety (Bao et al. 2020 ; Brooks et al. 2020 ; Rajkumar 2020 ).

The shutdown and social distancing steps are effective in grappling with infectious disease outbreaks, like COVID-19, which have a debilitating impact on businesses across the country, and the economy has almost come to a standstill, and remittance inflow, export profits, industrial development, and services sector, in particular, have worsening implications (Global Times 2020 ). The Bangladeshi government has eased the lockdown mechanism to hold the economic situation viable from May 31, 2020, thereby restarting workplaces, industries, and transport after suspending it for more than 2 months (Shahidul 2020 ). It is found that 98% of transactions of the state-owned banks are not digital where 99% of the country’s banking is branch-based (Hossain 2020 ). So banks are kept open in this lockdown period. Nearly 110,000 people are employed at 41 commercial banks in the country (Hasan 2020 ). To support the bankers, the central bank announced that the officers and employees who are working in this pandemic situation will get special incentives. It was assured to some professionals to some extent (bdnews24.com 2020 ). But recently, the authority has declared that this incentive offer was valid until May 29 (The Business Standard 2020a ). So this type of rapid policy changing is making thebankers’ psychological state vulnerable. Meanwhile, new cases and deaths of COVID-19 are increasing day by day in Bangladesh, which magnifies fear and stress among people from different governmental and private officials bound to compulsory office tasks particularly people from banking sectors due to direct exposure with the public and not being able to maintain proper social distance. Furthermore, a recent report also indicates a significant number of positive cases of COVID-19 related to people from Bangladesh’s banking sector (Central Banking 2020 ). Bangladesh Association of Banks (BAB), a form of bank directors, decided to cut down the salary of staff as high as 15% for the next year from July 2020 (Hasan 2020 ). As a consequence, people in the banking sector are in extreme stress due to fear of becoming infected with COVID-19 and spreading this virus to their family members as well as financial insecurity which may contribute to detrimental psychological effects. Earlier research has shown that a certain degree of workplace stress among people in the banking sector contributing to psychological disorders (Akther and Akter 2017 ; Manjunatha and Renukamurthy 2017 ; Ukil and Ullah 2016 ) and pandemics such as COVID-19 inevitably aggravates this circumstance by rising the psychological stress severity within this population.

While being in such a precarious condition, there is no research assessing the effect of the COVID-19 pandemic on the psychological distress of people in Bangladesh’s banking sector. The study is therefore the first attempt to explore the effect of this COVID-19 pandemic on the psychological health of people from Bangladesh’s banking sectors. This study would investigate the socio-demographic and health-related association of psychological consequences such as depression, anxiety, and stress among bankers during the COVID-19 pandemic, and the analysis results would visualize the significance of research in the field of mental health.

Participants

To consider the psychological health appraisal in the COVID-19 pandemic, a cross-sectional study was conducted among the Bankers of Bangladesh from June 17, 2020, to June 25, 2020. Considering the 5% level of significance and 6% acceptable margin of error ( d = 0.06 ), the desired sample size has been estimated using the following Cochran’s formula:

The sample proportion was assumed as 0.5 since this value provides the maximum sample size. Hence, the required sample size was 248. A total of 248 respondents that completed the questionnaires were included in the final analysis.

Study Design and Procedure

A purposive sampling technique was adopted for selecting the sample from our target population. Thereby, the questionnaires were administered to bankers belonging to different public and private banks. Prior to the survey, bankers were informed about the purpose of the research and assured about the confidentiality of their feedback. The form starts up with two options (Yes/No) agreement questions to take the verbal consent of the bankers; however, a couple of bankers declined to complete the survey by selecting the No option and were allowed to drop out. For the purpose of the survey, a self-administered questionnaire was utilized and shared with the respondents by using email and social media especially (Facebook).

Instruments

The instrument had three parts consisting of demographic Information, information related to COVID-19, and psychological health assessment.

Demographic Information

Demographic information of the respondents was obtained by some questions involving their age, gender, marital status, living status, monthly income, type of bank, the position of job, working area, working place, get salary regularly, have a child at home, have an elder person at home, and any pregnant woman at home.

Information Related to COVID-19

This section provides the following question about banker’s information related to COVID-19: knowledge level about COVID-19, family member or relatives affected by COVID-19, colleague affected by COVID-19, fear of getting infected, reason behind fear, smoking habit, smoke more in this epidemic, sleeping activity, and taking nutritious food to boost immunity. This section also contains the activity of banker’s such as washing hand, using a mask or hand gloves, maintaining social distance, wake up from sleep to see bad dreams, misbehave with family, beaten children, participating in household chores, involvement in religious activities, and physical exercise during this pandemic situation categorized as scales 0–2 (0 = always, 1 = sometimes, 2 = never).

Psychological Health Assessment

The depression, anxiety, and stress scale (DASS- 21) was used to reflect the mental health of the Banker. Each of the three DASS-21 scales contains 7 items, divided into subscales of similar content. The score of DASS-21 scale was measured by a 4-point scale (0 = never, 1 = sometimes, 2 = often, and 3 = almost always), where total scores represented as 0–9 = normal, 10–13 = mild, 14–20 = moderate, 21–27 = severe, and 28 + = extremely severe (Lovibond and Lovibond 1995 ).

Statistical Analysis

To analyze the data, a set of statistical tools have been applied. Descriptive statistics consisting of frequencies and percentages of categorical data have been used to obtain the characteristics of the participants. For checking the reliability and consistency of study variables, scores of Cronbach’s alpha coefficient (range 0 to 1) have been determined. Statistically significant variables were used in ordinal logistic regression analyses. The estimates of the strength of associations were illustrated by beta coefficients with a 95% confidence interval (CI). The level of significance was set at p  < 0.01. Statistically significant variables were showed graphically using relatives weighted scores. Data analysis was conducted using IBM SPSS (Statistical package for social science) for Windows (Version 26.0).

Reliability of Study Variables

The reliability of the study questionnaire was measured using Cronbach’s alpha. It demonstrated the individual differences concerning the amount of assent or dissent of the study variables. The reliability coefficient for factors related to COVID-19 variables and preventive practices and activities during COVID-19 variables were 0.47, 0.49 respectively. Depression scale questionnaire depicts Cronbach’s alpha of 0.897 which was more than the standard recommended value of more than 0.60 for the scale to be reliable (Malhotra 2002 ). The reliability of the anxiety scale with Cronbach’s alpha was 0.844. The reliability of the stress scale with Cronbach‘s alpha was 0.843. Hence, the statistics of reliability analysis recommended that the DASS-21 scales are highly reliable measures for this study.

Association among Depression, Anxiety, and Stress Scales

There is a significant positive correlation between depression and anxiety scale with ( r  = 0.687, p  < 0.01). Anxiety shows a significant positive correlation with stress scale ( r  = 0.678, p  < 0.01). Also, a significant positive correlation between stress and depression exists ( r  = 0.729, p  < 0.01) (Table 1 ).

Demographic Variables and Mental Health Impact

Most of the participants were male (73.5%) and aged 31 to 35 (46.5%), unmarried (71.8%), and living with family (80.8%). About 74.3% of those living in urban areas with children (59.6%), elder people (67.3%), and pregnant women (20.0%). Details of all demographic variables are illustrated in Table 2 . Multivariate ordinal logistic regression analysis was done to find the significant factors, and it was found that bankers who were male were significantly associated with low anxiety than the female ( B  = − 0.764, 95% CI: 1.342, − 0.186). On the other hand, participants who were unmarried compared to divorced were significantly associated with higher stress scores ( B  = 19.970, 95% CI: 19.206, 20.735). Participants living with relatives in contrast to living alone had a significantly higher score for both anxiety and depression ( B  = 2.191, 95% CI: 0.619, 3.763, and B  = 1.552, 95% CI: 0.037, 3.067). Working in rural areas with respect to urban areas was significantly associated with lower depression scores ( B  = −.751, 95% CI: − 1.427, − 0.076). Having an elder person and a pregnant woman at home was a significantly high score for depression ( B  = 0.600, 95% CI: 0.020, 1.180) and stress ( B  = 0.839, 95% CI: 0.166, 1.511) among bankers respectively. Other demographic variables such as age and children at home had no significant relationship with higher or lower DASS subscale scores (Table 2 ).

Factors Related to COVID-19 and Mental Health Impact

Table 3 shows the relationship between factors related to COVID-19 and mental health among bankers. Only a few (7.7%) bankers had excellent knowledge about COVID-19. About 40% of bankers had a family member or relatives, and 55.6% had a colleague affected by COVID-19. The majority of the bankers (88.3%) were in the fear of getting infected by COVID-19 due to the rapid spread of the virus (60.5%). Around 37% of participants were involved in regular smoking, and surprisingly 75.4% of participants smoked more frequently during this pandemic. Furthermore, 93.1% were concerned about eating nutritious food to boost their immunity to fight against COVID-19. Results of ordinal logistic regression analysis illustrated that bankers having a fair knowledge about COVID-19 had significantly high-stress scores ( B  = 2.460, 95% CI: 0.371, 4.548), although no significant factor was found between COVID-19 knowledge for anxiety and depression scales. Bankers whose colleagues were infected with COVID-19 were significantly associated with higher stress scores ( B  = 2.251, 95% CI: − 1.473, 3.029). Fear of getting infected by COVID-19 was significantly associated with higher depression scores ( B  = 1.717, 95% CI: 0.392, 3.04). The reason behind fear who use public transportation ( B  = 2.18, 95% CI: 1.060, 3.309) and whose colleague infected ( B  = 2.897, 95% CI: 1.855, 3.940) in distinction with the rapid spread of the virus was significantly associated with higher anxiety scores. Those who were smoking more frequently had a significantly high score for stress ( B  = 1.505, 95% CI: 0.411, 2.599) and depression ( B  = 0.873, 95% CI: − 0.041, 1.787). Bankers who were taking nutritious food were also significantly associated with lower scores for stress ( B  = − 0.229, 95% CI: − 0.30, 1.763) and depression ( B  = − 0.380, 95% CI: − 0.43, 1.673) in contrast to not taking nutritious food, although factors related to COVID-19 including family members or relatives affected and smoking habit had no significant effect on DASS-21 subscale scores.

Preventive Practices and Activities During COVID-19 Outbreak and Mental Health Impact

The association between preventive practices and activities during the COVID-19 outbreak and mental health among bankers is shown in Table 4 . Only 86.3% of bankers always wash their hands with soap or sanitizer after reaching home where only 2% never use masks or hand gloves. In the case of maintaining social distance, a majority of them (58.9%) do so. Only 12.9% of bankers wake up from sleep seeing bad dreams, and 17.3% misbehave with family members where a large portion (63.7%) of them never beat up their children. In daily activities, 37.1% of bankers always participated in household chores; only 9% of them are never involved in religious activities where about 19.4% always do physical exercise. Results from ordinal logistic regression analysis found that bankers using masks or gloves had a significant low scores for stress ( B  = − 0.540, 95% CI: − 1.202, 1.784) and depression ( B  = − 0.679, 95% CI: − 1.138, 1.782), and those who wake up from sleep due to seeing bad dreams had significantly higher score for stress ( B  = 1.018, 95% CI: 0.057, 1.979), anxiety ( B  = 1.261, 95% CI: 0.283, 2.239), and depression ( B  = 1.378, 95% CI: 0.430, 2.236). Meanwhile, bankers who sometimes had a bad dream had significantly higher scores for anxiety and depression respectively ( B  = 0.725, 95% CI: 0.84, 1.366, and B  = 0.806, 95% CI: 0.176, 1.437). Respondents always misbehave with family members in contrast to who never misbehave were significantly associated with high anxiety scores ( B  = 1.033, 95% CI: 0.071, 1.995). Beating children always in contrast to never beaten was significantly associated with high anxiety scores ( B  = 1.210, 95% CI: 0.141, 2.279). Those who sometimes participated in household chores in contrast who never involved significantly high scores for depression ( B  = 0.961, 95% CI: 0.62, 1.859). However, the bankers who had always been involved in physical exercise in contrast to those never involved in the physical exercise were significantly associated with lower scores for stress and anxiety ( B  = − 0.325, 95% CI: − 1.158, 0.508, and B  = − 0.11, 95% CI: − 0.844, 0.823) respectively. Despite this, factors including washing hands regularly, maintaining social distance, and involved in religious activities had no significant association among stress, anxiety, and depression among bankers.

Ranking of relatively important scores allowed an ordering of the significant factors in terms of their efficiency to predict the outcome. We calculated the importance score to help us to identify the significant predictor variables which most likely to influence the outcome. Waking up seeing bad dreams, beaten children, fear of getting infected, smoking more in this pandemic, colleagues being infected, elder people at house, pregnant women at house and using masks, eat nutritious food, and doing physical activities were always important significant variables in predicting anxiety, depression, or stress (see Figs. 1 , 2 , and 3 ).

As a part of protective actions against the extent of the COVID-19 pandemic, the Bangladesh government had stated a general holiday in Bangladesh for almost 2 months from March 26 to May 30, although most of the banks had continued their work on a limited scale in this crisis situation (Shawon 2020 ). When people around the country were locked down and viruses spread more rapidly all over the country caused fear, anxiety, depression among bankers (Khaled Hossain and Akhter 2020 ). We, therefore, decided to assess the mental health condition of bankers by DASS-21.

The result of the study indicated that almost all bankers are suffering from stress, anxiety, and depression where 11.1% of bankers were severely stressed to extremely stressed which can cause serious mental health problems. Besides, 11.4% of bankers were severely anxious to extremely anxious, and 12.1% of them were severely depressed to extremely depressed (Fig.  4 ). The United Nations addressed governments, civil society, and health authorities to come together to reduce the mental health extent of the COVID-19 pandemic. Although the spread of viruses is under control, anxiety and depression will affect most people and communities (UN 2020 ). The significant effects on stress, anxiety, and depression on gender, living status, marital status, using public transportation, the rapid spread of the virus, fear of getting infected, taking nutritious food, using masks, doing physical activities observed in this study ( p  < 0.01).

figure 1

Significant predictor variables in terms of mild to severe depression

figure 2

Significant predictor variables in terms of mild to severe anxiety

figure 3

Significant predictor variables in terms of mild to severe stress

figure 4

Prevalence of stress, anxiety, and depression related to COVID-19 among bankers

In our study, most of the respondents were aged 31–35 (46.5%), unmarried (71.8%), and working in the urban area (74.3%). The result of multivariate ordinal logistic regression indicated that bankers were working in urban areas and significantly associated with lower DASS depression subscale scores. The situation is even inferior for bankers who are working outside of Dhaka, according to some officials (Masum 2020 ). About 80.8% of bankers are living with family members, besides 3.7% of them living with relatives with high anxiety and depression scores. Only 59.6% of respondents had children, 67.3% had elder people, and 20% had pregnant women at home. Having an elder person and pregnant women had higher depression and stress scores respectively and had a significant association with both stress and depression scales. These factors caused fear among bankers. Fears of being getting infected by the COVID-19 are in a row present among bankers in Dhaka on the condition of a recent wave in the number of infections (The Financial Express 2020 ).

Results of banker’s information about COVID-19 suggested that most of the bankers had good knowledge (45.2%) about COVID-19, and this knowledge about COVID-19 had higher stress value. Besides, 55.6% of banker colleagues were affected which had a negative impact, significantly associated with stress score. Bankers also stated that many banks do not have enough security actions to protect their workers and clientele from coronavirus (The Business Standard 2020b ). Most of the bankers were fearful of getting infected (88.3%), which results in a higher depression score. The rapid spread of the virus (60.5%) had mostly been feared about this virus, but no significant effects among DASS-21 scales with that. Fear of getting infected being burrowed at residence to sluggish the increase of virus can make it hard for families to remain sagacity of composed and manage robust all the time (Healthy Children.org 2020 ). Although using public transportation (17.3%) and whose colleagues were affected (20.6%) had a significant association with lower anxiety scores. As a result, bankers smoked more (75.4%) in this pandemic with a high anxiety and depression score. Most of the bankers were worried about going to the office during this pandemic situation (Saif and Hossain 2020 ). Additionally, those who took nutritious food had a significant relationship with both anxiety and depression.COVID-19 can result in a negligible infection, providing hearty protection by taking nourishment food (Narayan Health 2020 ). Significant effects among types of banks, age, gender, and education were observed in a previous study (Lopes and Kachalia 2016 ).

In this study, the results of daily activities of bankers indicated that 69% of bankers used masks and gloves that had a significant association with depression and stress. In the early stage of the pandemic, Singapore distributed safety material such as a thermometer, surgical masks, hand sanitizer, and vitamin C for employers (Avery 2020 ). Waking up from sleep due to bad dreams (12.9%) indicated higher anxiety and depression scale, and there was a significant relationship among them. Almost 46% of bankers (45.2%) misbehaved with family members, but there was no significant relationship among DASS-21 subscales. A group of people in lockdown ensuing from the COVID-19 outbreak have unavoidably distorted the method family members act together (Leon 2020 ). Only 12.1% of bankers who beaten up their children had a higher depression score and significant relationship with depression scale. Only 37.1% of bankers always participated in household chores, and 51.2% of them sometimes involved in household activities, and those involved in rational activities had a significant relationship with DASS-21 depression subscale. Besides, 19.4% of bankers always did physical activities and had lower scores in both stress and anxiety scales. Doing physical activities was a protective factor against stress, anxiety, and depression. It reduces the mental health problem of the respondent. Studies found that physical activity and exercise can be practical cure strategies for symptoms of both depression and anxiety (Michigan Medicine 2020 ).

Several international banks have proclaimed mental health consciousness programmers and preparation. Besides, banks provided tips regarding staying healthy at home as well as seminars for better sleeping, meditation, yoga, and breathing breaks provided online (Avery 2020 ). The psychological health condition of Bangladeshi bankers caused a gigantic collision in their regular activities, and there is a need to better appreciate mental health. However, the study suggested several factors responsible for the mental health problems of bankers which should be considered for the betterment of them. The government should take the necessary steps to avoid the barriers which cause mental health problems for bankers. The government should consider several programs or seminars online to provide mental health related tips for workers that might release their stress, anxiety, and depression. The government and its strategy makers might bring into play the outcomes of this investigation so as to make certain sufficient fiscal and corporal settlement to the banking professionals. Researchers have extensive potential to kick off additional make inquiries on job-related stress in a mixture of fields of employment to make possible human resources as well as the organization in Bangladesh.

The research findings reveal that the COVID-19 pandemic has a significant influence on psychological distress among the people of banking sectors in Bangladesh. The analysis indicated that some study variables had increased the level of stress, anxiety, and depression among bankers: whose colleagues were infected, who had used public transportation and smoked more during the pandemic, woke up from sleep seeing bad dreams, and beaten up children. The study found the importance of having sound knowledge about the outbreak. Being involved in physical exercises and taking nutritious food to boost immunity, bankers can improve psychological conditions to endure this COVID-19 pandemic.

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Acknowledgments

We would delight to express appreciation to all the respondents who eagerly offered their priceless time, cautiously accredited, and provided uncomplicated and dutiful responses all from the beginning to the end in this COVID-19 pandemic.

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Sabina Yasmin, Muhammad Khairul Alam, Ferdous Bin Ali & Nahid Salma

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Yasmin, S., Alam, M.K., Ali, F.B. et al. Psychological Impact of COVID-19 Among People from the Banking Sector in Bangladesh: a Cross-Sectional Study. Int J Ment Health Addiction 20 , 1485–1499 (2022). https://doi.org/10.1007/s11469-020-00456-0

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COVID-19 pandemic impact on banking sector: A cross-country analysis

Mohsin shabir.

a Shandong University of Finance and Economics, Jinan, Shandong Province, China

b University of International Business and Economics, Beijing, China

Wenhao Wang

c School of Finance, Shandong University of Finance and Economics, Jinan, Shandong Province, China

Özcan Işık

d Department of Finance and Banking, Zara V.D. School of Applied Sciences, Sivas Cumhuriyet University, Sivas, Turkey

Associated Data

The data relevant to this research is publicly available from the World Development Indicators, IMF, bankscope or obtained from the authors by making a reasonable request.

This study examines the effects of the COVID-19 outbreak on the performance and stability of the banking sector. Our sample consists of 2073 banks in 106 countries from 2016Q1 to 2021Q2. We employ several alternative bank performance and stability measures for a comprehensive analysis and robustness. The findings show that the COVID-19 outbreak has significantly reduced bank performance and stability. These results are consistently observed across several geographical regions and countries’ income classifications. Additional analysis shows that the adverse impact of COVID-19 depends on the characteristics of the bank and market structure. While a better regulatory environment, institutional quality, and financial development have significantly increased the strength and resilience of banks. These findings provide practical implications for regulators and policymakers in the face of unprecedented uncertainty caused by the COVID-19 pandemic.

1. Introduction

In December 2019, Wuhan City, China, witnessed the origin of the novel coronavirus (COVID-19) first and then has spread globally ( Gautam et al., 2022 , Zhou et al., 2021 ). The World Health Organization (WHO) announced COVID-19 as a global pandemic on March 11, 2020, and declared a public health emergency( Gautam et al., 2022 ). This COVID-19 pandemic suddenly appeared in a world unprepared for such an event, wreaking havoc on countries worldwide and affecting the global economy grievously and at a pace ( Duan et al., 2021 , Fernandes, 2020 ), and its losses exceed those of 2008 global financial crisis (GFC) ( Hanif et al., 2021 ). It has not only had a devastating effect on public health but has also caused severe turmoil and significant losses to the global economy, putting intense pressure on financial markets and institutions worldwide ( Feyen et al., 2021 ). However, earlier studies related to bank risk/stability suggest that such shocks (e.g., the 2008 GFC) lead to an increase in the tail comovements of banks, which may trigger the collapse of whole financial systems ( Duan et al., 2021 ). But, due to the unique nature of this crisis (i.e., this pandemic is significantly different from previous crises such as the GFC 2008 and the European debt crisis; it was triggered by a global pandemic that rapidly turned into an economic crisis), it is difficult to estimate the impact on the financial stability of the banking sector. Therefore, we cannot generalize the earlier finding on the bank’s risk/stability of the crisis caused by this pandemic ( Duan et al., 2021 ).

The pandemic has disrupted the lives of all communities and countries and has devastating global economic activity in 2020 beyond anything experienced in nearly a century ( Samitas et al., 2022 , Gautam et al., 2022 ). All the economic players (consumers, suppliers, financial intermediaries, etc.) have faced an extraordinary crisis during the massive global transmission of this coronavirus ( Elnahass et al., 2021 ). In particular, financial markets worldwide have experienced significant stress and volatility in the face of the COVID-19 pandemic and related shutdowns ( Samitas et al., 2022 , Demir and Danisman, 2021 ).

Therefore, some researchers have analyzed the response of financial markets during the COVID-19 pandemic. In this regard, one stream of this research examines how COVID-19 affects stock markets. The empirical evidence indicates that COVID-19 adversely affected stock market return ( Samitas et al., 2022 , Ashraf, 2020 , Demir and Danisman, 2021 , Demirgüç-Kunt et al., 2021 , Topcu and Gulal, 2020 , Wang and Enilov, 2020 , Al-Awadhi et al., 2020 ) and raise stock return volatility ( Baker et al., 2020 , Zaremba et al., 2021 ), due to the panic-sold out by the investors ( Dharani et al., 2022 ). Topcu and Gulal (2020) examine the impact of COVID-19 on emerging stock markets. They showed that the adverse effect of the COVID-19 pandemic on emerging stock markets has gradually dropped. This negative impact is comparatively lesser in emerging markets where governments took required measures and announced larger stimulus packages. Shanaev et al. (2020) highlighted the importance of fundamental (e.g., COVID-19 case numbers and infection peak), policy (e.g., fiscal and monetary policy measures), and sentiment (e.g., Google trends search volume for COVID-19) components of the COVID-19 impact on stock returns in 51 countries. They show that all factors have severely affected the return of the stock, and the severity of the effects varies considerably. The main reason for the decline in stock returns was the extent of policy interventions. Similarly, Ashraf (2020) reported that the stock markets have negatively reacted to the increase in the number of confirmed cases of COVID-19, and the response varies over time. Wang and Enilov (2020) documented that the number of confirmed COVID-19 cases has led to a significant decline in stock market returns in Canada, France, Germany, Italy, and the United States. Al-Awadhi et al. (2020) reported the adverse effects of the increase in the daily cases and deaths from COVID-19 on the stock returns of Chinese firms. Baker et al. (2020) , and Zaremba et al. (2021) indicated that COVID-19 leads to a considerable stock market volatility rise.

On the other hand, few researchers have determined the effects of COVID-19 on the banking sector. Ҫolak and Öztekin (2021) examine the pandemic's impact on global bank lending and analyze the different bank and country characteristics that increase or decrease the impact of the spread of the disease on bank credit. They have shown that in response to the pandemic shocks, the growth of bank loans has slowed down and this adverse impact on the growth of bank loans largely depends on the severity of the pandemic in the country. Duan et al. (2021) examine the effects of COVID-19 on systemic risk across 64 countries during the COVID-19 pandemic. They documented that COVID-19 raises systemic fragility across countries through government policies and bank default risk channels. However, this adverse effect varies across the bank and country heterogeneity. Similarly, Elnahass et al. (2021) examined the effects of COVID-19 on banking stability and found that the outbreak of COVID-19 has detrimental effects on the bank's financial performance and financial stability. Demirgüç-Kunt et al. (2021) studied the impact of financial sector policy announcements on bank stocks worldwide during the onset of the COVID-19 crisis. They state that liquidity support, borrower assistance programs, and monetary easing moderated the adverse impact of the crisis, but their impact varied considerably across banks and countries.

Although during the COVID-19 pandemic, the banking sector has played an important role in supporting households and businesses and effectively channeling credit into the broader economy. However, this unprecedented shock of COVID-19 affects banks in different aspects. For instance, the sudden outbreak of the COVID-19 pandemic and its worldwide spread have paralyzed national and international economic activity, leading to severe turbulence and considerable losses ( Hanif et al., 2021 ). To avoid the spread of COVID-19 and support the real economy, governments have formed and enforced numerous health-related and non-health-related policies and strategies according to the financial situation of the country and the severity of the cases ( Samitas et al., 2022 ). For example, they have imposed several restrictions such as social distancing, travel bans, border closures, and the closing of non-essential businesses. These, in turn, lead to an adverse economic impact on firms and households ( Duan et al., 2021 ). It has undermined the performance of businesses’ activities in all sectors and enhanced costs, and households have faced job losses and reduced income ( Demir and Danisman, 2021 , Duan et al., 2021 ; Foglia et al., 2022). Thus, firms and households cannot service their debt, raising the probability of default ( Duan et al., 2021 ; Foglia et al., 2022). These effects will likely spread to banks, resulting in lost revenue and a surge in non-performing loans, negatively affecting banks’ capital, profits, and solvency ( Beck and Keil, 2021 , Demir and Danisman, 2021 , Duan et al., 2021 ; Foglia et al., 2022). Acharya and Steffen (2020) stated that the increasing speed of credit line drawdowns, especially riskier firms, damage bank balance sheets and reduce their capital adequacy ratios. It jeopardizes their stability and constrains future intermediation with potential spillovers to the real economy. Furthermore, the COVID-19 pandemic has severely damaged banking operations in various nations and has provoked a precautionary response from depositors ( Elnahass et al., 2021 ), which lowers the demand for capital, reduces non-interest income and bank profitability ( Beck and Keil, 2021 ). As a result, banks may face higher credit risks, leading to increased systemic fragility.

This study examines how the COVID-19 outbreak affects the banking sector’s performance and stability; we use a sample of 2073 listed and unlisted banks in 106 countries from 2016Q1 to 2021Q2. We use numerous alternative bank performance and stability measures for a comprehensive analysis and robustness. The findings indicate that the COVID-19 outbreak adversely impacts bank performance and stability. More specifically, we find that bank performance and stability are most negatively affected by the COVID-19 outbreak in smaller, undercapitalized, less diversified, foreign, and government-owned banks. Moreover, additional analysis shows that a better regulatory environment, institutional quality, and financial development have significantly increased the strength and resilience of banks. As a result, it has enabled them to play a positive role in providing financial support and smoothing access to capital. Our key findings remain consistent across alternative model specifications, such as GMM, which capture the potential endogeneity issues. These outcomes are persistently seen across several geographical regions and countries’ income classifications.

We contribute to the literature in the following ways. Firstly, COVID-19's duration, broad scope, and ponderance are far beyond any previous financial crisis and emergencies in the last decade. Its effects on the global financial market, especially in the banking sector, are more complex and unpredictable. However, a few researchers (when we start the study) have examined the impact of the Covid-19 pandemic on banks differently. For example, Ҫolak and Öztekin (2021) examine the effect of the pandemic on international bank lending. They found that bank and country characteristics amplify or weaken the impact of the disease outbreak on bank credit. Özlem Dursun-de Neef and Schandlbauer (2021) investigate how European banks adjusted lending at the onset of the pandemic depending on their local exposure to the COVID-19 outbreak and capitalization. Duan et al. (2021) explored the pandemic's effect on bank systemic risk and found that the pandemic had increased systemic risk across countries. Elnahass et al. (2021) examined the effect of Covid-19 on banking stability. Berger et al. (2020) investigate whether relationship customers fare better or worse than other borrowers during the COVID-19 crisis and document harsher loan contract terms for the former. Demirgüç-Kunt et al. (2021) found adverse effects of the pandemic on bank stock returns. Beck and Keil (2021) find that banks that are geographically more exposed to the pandemic and lockdowns saw increased loan-loss provisions and more non-performing loans. Therefore, relatively few studies consider the detailed effect of COVID-19 on the banking sector's performance and stability from a global perspective. So this study fills this gap and analyzes the impact of the COVID-19 outbreak on financial performance across various financial performance indicators (i.e., accounting-based and market-based performance measures) and bank stability (i.e., accounting-based and market-based bank risk measures). Because studying the impact of COVID-19 and macroeconomic policy's response on the banking sector is of great theoretical and practical importance to help understand the effect mechanism of emergencies on the banking sector and to accurately grasp the direction and strength of macro policy tools. Secondly, this study comparatively assesses and identifies the pandemic’s effect on different banking business models, such as conventional and Islamic banks. Thirdly, to better understand the drivers and heterogeneity of bank risk-taking patterns, we investigate the various bank-specific (e.g., bank size, liquidity, capital, and diversification) and country-level factors (e.g., regulatory environment, institutional quality, financial development, and market structure) that may attenuate or intensify the effects of the COVID-19 pandemic shock on bank performance and stability. Finaly, as COVID-19 spreads globally, governments impose several restrictions, containment and health measures, monetary, fiscal, and regulatory policy responses. We take advantage of a new database and retrieve government policy response data from the OxCGRT compiled by Hale et al. (2020) and then analyzed which types of policy responses have helped to mitigate the adverse impact of COVID-19 on bank performance and stability.

This paper proceeds as follows. Section 2 presents a review of the relevant literature. Section 3 describes our variables and sample, and empirical model. Section 4 explains our empirical results and discussion. The conclusion is in Section 5 .

2. Literature review and hypothesis development

COVID-19 arises in late December 2019 and early 2020 and spread quickly worldwide, posing a considerable threat to public health and economic development ( Zhou et al., 2021 ). COVID-19 is the third more significant outbreak of a novel coronavirus in the 21st century, following SARS in 2003 and MERS in 2012( Keogh-Brown et al., 2020 ). This disease has increased uncertainty and risks and severely declined global activity ( Padhan and Prabheesh, 2021 ).

However, studies examining the impacts of COVID-19 have emerged quickly in recent months. Fernandes (2020) stated that COVID-19 had decreased global demand and supply. Eichenbaum et al. (2021) examine the impacts of COVID-19 on economic activities and find an inevitable tradeoff between the recession's severity and the number of deaths. McKibbin and Fernando (2021) explore the effects of different epidemiological scenarios from COVID-19 and show greater adverse impacts of COVID-19 in less developed countries where the population density is higher and the healthcare systems are less developed. Liu et al. (2020) and Yue et al. (2020) showed a decline in consumption and investment. Devpura and Narayan (2020) and Narayan (2020) found that COVID-19 cases and deaths exacerbated oil price fluctuations. Gubareva (2021) and Ҫolak and Öztekin (2021) analyze the output and credit contraction due to COVID-19. Akhtaruzzaman et al. (2021) investigate the role of gold as a hedge during the COVID-19 pandemic crisis. Moreover, COVID-19 also adversely affects different firms and industries' performances ( Fu and Shen, 2020 , Shen et al., 2020 ) and the insurance sector ( Wang et al., 2020 ).

2.1. Theoretical framework and research hypotheses

The COVID-19 pandemic has also severely affected the financial system, increasing financial risks ( Al-Awadhi et al., 2020 , Phan and Narayan, 2020 ). COVID-19 has adversely affected the stock market in uncertainty and reduced stock return worldwide, reducing capital flows. This decline due to stock market uncertainty ultimately created obstacles in the availability of liquidity and investment in the global financial system ( Padhan and Prabheesh, 2021 ).

The Prospect theory, established by Kahneman and Tversky (1979), emphasizes that investors set and decide the portfolio under risk. Existing literature supports that investors avoid risk if they prefer investments with certain risk prospects in expected value. Prospect theory concerns risk-averse investors' behavior and anomalies, which explains the negative correlation between risk and return. Barberis et al. (2016) confirmed this phenomenon. Goodell (2020) confirmed that the downturn in the stock market during the pandemic resulted from investors' delay in investment decisions. Guedhami et al. (2021) reported that multinational firms suffered considerably higher stock price declines than domestic firms during the pandemic. They also point out that strengthening the country's financial system moderates these negative performance effects. Accordingly, prospect theory can be the explanation for the phenomenon of stock returns and the pandemic's negative relationship.

Moreover, some researchers analyzed the impact of COVID-19 on the bank sector. Elnahass et al. (2021) affirmed that the COVID-19 crisis devastated many banks worldwide. Governments worldwide have taken many important steps to reduce the spread of the virus. They have suddenly implemented de-globalization by locking down their borders between many countries. This has severely affected economic activities, trade and services, leading to declining business and household incomes and revenues. It reduces the ability to repay loans and the demand for banking services ( Beck and Keil, 2021 , Duan et al., 2021 ). Li et al. (2021) provide strong empirical evidence that the pandemic resulted in tightened credit standards and reduced demand for many types of loans. They find revenue diversification is positively linked to performance but adversely associated with risk.

Ҫolak and Öztekin (2021) determined the impact of the pandemic on bank lending. They observed that bank loan growth reduced globally in response to the pandemic shock. In comparison, the reduction in bank credit growth has largely depended on the severity of the pandemic in the country. Moreover, Duan et al. (2021) evaluate the effect of the pandemic on bank systemic risk. They find that the pandemic has enhanced the systemic risk across countries. While this negative effect is higher for large, highly leveraged, riskier, high loan-to-asset, undercapitalized, and low network centrality banks. Elnahass et al. (2021) find that the COVID-19 outbreak has had detrimental impacts on the global banking sector's performance and financial stability. However, some studies reported a significantly positive shock to the demand for U.S. bank loans at the beginning of the pandemic (e.g., Li et al., 2020 ). At the same time, Acharya and Steffen (2020) reported that firms reduced their bank credit lines and higher their cash levels due to uncertainty and increased risk. Therefore, based on this analysis, we hypothesized that:

: COVID-19 outbreak has adversely impact bank performance and stability.

3. Data and methodology

3.1. data and sample selection.

To analyze the impact of COVID-19 on the banking sector, we obtained quarterly balance sheet data of 2073 listed and unlisted banks in 106 different countries from the Bankscope database for 2016Q1 to 2021Q2. 1 Quarterly frequency data is preferred for the following basis: (a) The most important reason is that daily and monthly data is not available for financial and accounting data; (b) the COVID-19 period covers only two quarters. Hence, our frequency is driven by current financial and accounting data availability in 2020–21. Country-specific variables such as GDP per capita, inflation, and bank concentration are taken from IMF and World Bank. The country's regulatory environment and institutional quality data are collected from Barth (2013) and the world governance indicator (WGI). Appendix A reports a detailed explanation of all variables and sources. Table 1 displays the summary statistics of the variables of interest.

Descriptive Statistics.

VariableObsMeanStd. Dev.MinMax
ZSC37,2324.8991.737-0.4319.192
NPL37,2320.8011.455-12.2763.929
ORK37,232-0.7461.714-11.735-0.002
LRK37,232-4.3269.312-65.490-0.018
PRK37,2320.4450.8790.0025.841
ROAA37,1701.2062.462-8.58513.087
ROAE37,6789.26213.981-44.73177.256
NIM37,0244.3714.228-1.65624.474
CIN37,44062.86229.526.314215.874
COVID-1945,6060.1360.34301
SIZ34,1067.8132.6641.87913.766
CAP34,06915.16313.9585.01682.052
LIQ33,91027.93718.82215.94771.305
LTA32,97457.11720.3380.38192.781
DIV31,56137.24726.723-27.427121.392
CON45,01253.53217.01117.16491.107
GDPpc39,0720.7693.731-11.2347.521
INF38,7163.4193.612-1.24819.629
RES44,7267.4912.018312
CRI37,7747.6346.016210
OSP42,39410.8212.674614
PMI42,5488.0391.487511
GEF45,6060.4140.876-1.6581.937
PST45,606-0.1680.853-2.5281.248
RQL45,6060.3080.904-1.9761.912
COC45,6060.1230.995-1.4882.24
ROL45,6060.1971.002-2.2371.985
FDI39,6000.5030.2330.1160.902
FID39,6000.5510.26701
FIA39,6000.3930.2910.0311
FIE39,6000.6470.0930.2620.783
FOB40,01820.54620.572091.321
GOB40,56824.13121.913075.241

This table shows summary statistics for the variables used in this study.

3.2. Measurements of variables

3.2.1. bank performance measurement.

It is challenging to evaluate and capture a bank's overall performance using a single measure ( Baselga-Pascual and Vähämaa, 2021 ). Therefore, we followed the previous studies of Elnahass et al. (2021) , Adesina (2021) , and Dan Dang and Huynh (2021) , used four alternative accounting-based measures in our analysis as a dependent variable to evaluate the bank's performance. These accounting-based measures return on average total assets (ROAA), return on average equity (ROAE), the cost to income ratio (CIN), and net interest margin ratio (NIM). These are considered the banking sector's most accepted financial performance measures, providing better sustainability predictions ( Simpson and Kohers, 2002 ).

3.2.2. Bank stability measurement

Numerous risk measures have been used in the existing literature as proxy indicators for bank stability. Therefore, for a comprehensive analysis, we employ a series of alternative bank stability proxies in this study. Firstly, we followed the earlier studies of Laeven and Levine (2009) , Elnahass et al. (2021) , and Shabir et al. (2021) and used the Z-score as the proxy for bank default risk. The Z-score determines the bank's distance to insolvency ( Roy, 1952 ), and it is assumed to be an unbiased bank risk indicator based on accounting data. The Z -score shows the number of standard deviations below the expected value of a bank's ROA at which equity is depleted and the bank is insolvent ( Baselga-Pascual and Vähämaa, 2021 ; Bond et al., 1993; Boyd & Runkle, 1993). The Z-score is an inverse proxy for a firm's probability of failure, combining profitability, leverage, and return volatility into a single measure (Lee et al., 2014). Therefore, this index can be interpreted as an inverse measure of the probability of insolvency, i.e., a higher Z -score implies that a bank incurs fewer risks and is more stable (Baselga-Pascual et al., 2015; Köhler, 2015; Shabir et al., 2021 ). The Z-score is calculated as follows:

Where ROA it donates and σ ROA it 2 are respectively, the ratio return on assets and its standard deviation, E it / TA it is equity to total assets ratio. we computed the standard deviations for ROA using a three-year rolling window. Moreover, in this study, following Elnahass et al. (2021) , and Shabir et al. (2021) , we use the Z-score's natural logarithm transformation to decrease skewness.

Secondly, following the previous studies of Elnahass et al. (2021) , Shabir et al. (2021) , and Danisman and Demirel (2019) , we used the non-performing loan ratio as a proxy for bank credit risk and denoted by NPL. It is a backward-looking measure of credit risk, as NPLs can only be reported after they occur (Abuzayed et al., 2018). A higher value of NPLs indicates the weak ability of banks to manage credit risk (Abuzayed et al., 2018; Beck et al., 2013 ). As noted by Abedifar et al. (2013) and Beck et al. (2013) , these credit risk indicators only partly reflect the loan portfolio quality since variation across banks may be due to different internal policies regarding problem loan classification, reserve requirements and write-off policies.

Thirdly, we used the volatility of net interest margin as a proxy for bank operational risk ( Shabir et al., 2021 , Danisman and Demirel, 2019 ) and denoted by (ORK), which indicates the level of risk in a bank's operations ( Houston et al., 2010 ). Higher volatility in net interest margin results from a riskier lending strategy.

Finally, to further analyze the impact of COVID-19 on bank performance and stability, we decompose the Z-score into two different components ( Danisman and Demirel, 2019 , Shabir et al., 2021 ). The first one is the portfolio risk as a proxy by the ROA divided by the standard deviation of ROA and denoted by (PRK). At the same time, the second component of the Z-score is used as the proxy for the leverage risk of the bank, which is the equity-to-assets ratio divided by the standard deviation of ROA and denoted by (LRK). Furthermore, we multiplied the Z-Score, PRK, and LRK by (−1) in our analysis for the ease of comparability with other bank risk measures so that higher values now indicate increased bank risk. These risk measures reflect the banking sector's overall financial stability ( Elnahass et al., 2021 ).

3.2.3. COVID-19 indicators

In this study, we follow Elnahass et al. (2021) and Ҫolak and Öztekin (2021) and use a time dummy to separate pre-and post- Covid-19 periods, which equals 1 for the first three quarters of 2020 and zero otherwise.

3.2.4. Bank and country-specific variables

In addition to COVID-19, we have included several banks and country-specific control variables in our model to address the potential omitted variables problem. The bank-specific control variables are bank size, capitalization, liquidity, asset structure, and diversification. Bank size (SIZE) is calculated through the natural logarithm of a bank's total assets. Capitalization (CAP) is measured as equity to total assets. The ratio of liquidity assets to total assets has been used as the proxy for bank liquidity (LIQ). We measure the bank's asset structure (LTA) as the share of the net loan to total assets. Bank diversification (DIV) is measured by the ratio of non-interest income to net operating income. While the country-specific control variables are GDP per capita, inflation, and bank concentration. The earlier literature has documented that the country's economic situation and industry structure can also impact the banking sectors' performance and stability ( Baselga-Pascual and Vähämaa, 2021 ). We use GDP per capita and inflation rates to control business cycles' overall effects, unobserved factors that vary across countries ( Wu et al., 2020 ). Finally, the bank Concentration (CON) controls the country's market structure. Concentration in the banking industry is another factor that can significantly impact bank risk /stability and is measured as the share of the assets of the three largest banks in an economy.

3.3. Empirical framework

In this study, we follow Duan et al. (2021) and Elnahass et al. (2021) and build an empirical model to examine the impact of the COVID-19 pandemic on bank performance and stability using individual bank-level data globally. Thus our baseline model is shown as follows

Where i indicates the bank in country j at quarter t. Y ijt is represents our dependent variables (i.e., bank performance and bank stability). Bank performance is measured as ROAA, ROAE, CIN, and NIM, while bank stability is measured as ZSC, NPL PRK, LRK, and ORK. Covid − 19 t Our primary explanatory variable represents the pandemic period (2016Q1 to 2021Q2). X it is a vector of our bank-level control variables. Z jt Is a vector of country and market structure control variables. β, δ , and γ are the parameters of the model. Moreover, μ i , and ʎt are the bank and time effects and ε it is the error term. We estimate Eq. (2) with the fixed-effects model, which incorporates the correlations among the time-invariant bank-related control variables and the other explanatory variables ( Wu et al., 2020 ). 3

4. Results and discussion

4.1. empirical results.

Our main objective is to examine the potential effects of the COVID-19 pandemic on bank performance and stability across the global perspective. Table 2 reports the results of estimating Eq. (2) . Overall, our findings highlight the significant negative effects of the COVID-19 pandemic on the banking system's profitability, efficiency, and stability in the sampling countries. Panel A, Table 2 shows that COVID-19 coefficients are statistically significant with a negative (positive) sign in ROAA, ROAE, and NIM (CIN) of bank performance measures. This finding is consistent with Elnahass et al. (2021) and shows that the outbreak of COVID-19 has significantly decreased the banking sector's profitability. Economically, compared to the pre-crisis period, bank profits fell around 0.38% (1.61%, 0.58%, 1.66%) for ROAA (ROAE, NIM, and CIN) during the pandemic period.

Impact of the COVID-19 pandemic on bank performance and bank stability: A global perspective.

(1) (2) (3) (4) (5) (6) (7) (8) (9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.357 * **-1.489 * *-0.685 * **-0.383 * **0.414 * **0.0470.315 * **1.261 * **0.116 * **
(0.114)(0.603)(0.117)(0.075)(0.025)(0.051)(0.084)(0.449)(0.041)
SIZE0.499 * **3.143 * **-0.156 * **-11.846 * **0.092 * **0.137 * **0.177 * **1.211 * **0.338 * **
(0.150)(1.128)(0.017)(.326)(0.003)(0.007)(0.008)(0.196)(0.005)
CAP0.078 * **0.219 * **0.097 * **-0.202 * **-0.034 * **-0.010 * **-0.015 *-0.147 * **-0.003 * *
(0.012)(0.049)(0.014)(0.003)(0.006)(0.003)(0.008)(0.040)(0.001)
LIQ0.0210.3380.377-11.224 * **-0.155-0.163-0.015-0.255-0.384 * *
(0.219)(1.178)(0.173)(2.158)(0.145)(0.112)(0.161)(0.84)(0.182)
LTA0.094 * **0.311 * **-0.002-0.241 * **-0.007 * **-0.018 * **-0.006 * **-0.025 * **-0.008 * **
(0.001)(0.011)(0.002)(0.019)(0.002)(0.001)(0.002)(0.009)(0.001)
DIV0.012 * **0.070 * **0.041 * **-0.203 * **-0.091 * **-0.002 * **-0.001 * *-0.007 * *-0.001 * **
(0.001)(0.005)(0.001)(0.009)(0.001)(0. 000)(0.001)(0.004)(0. 000)
CON0.010 * **0.098 * **0.012 *-0.152 * **-0.003 *-0.003 * *0.0020.029-0.008 * **
(0.003)(0.034)(0.007)(0.030)(0.002)(0.002)(0.002)(0.022)(0.001)
GDPpc0.012 *0.224 * **0.104 * **-0.174 * *0.013 * **0.007 * *0.027 * **0.054 * *0.015 * **
(0.007)(0.055)(0.005)(0.069)(0.003)(0.003)(0.006)(0.027)(0.003)
INF-0.321 * **-0.381 * **-0.133 * **-0.356 * **0.005-0.0030.0200.0110.031
(0.008)(0.041)(0.006)(0.075)(0.005)(0.003)(0.016)(0.029)(0.023)
-4.515 * **-23.924 * *1.002149.472 * **-3.173 * **3.126 * **2.064 * *15.355 * *0.557
(1.357)(9.789)(1.983)(4.728)(0.794)(0.915)(0.903)(6.813)(0.532)
Observations24,95324,60124,94024,90622,78112,60224,27023,72923,838
R-squared0.1440.1330.1840.1510.1620.1240.1230.1220.132
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes

This table shows the results for the baseline regression on analyzing the effect of the COVID-19 pandemic on bank performance and stability. The sample consists of 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as ROA, ROE, NIM, and CIN. Panel B shows the bank stability results, which are measured as ZSC, NPL PRK, LRK, and ORK. COVID-19 is our primary explanatory variable of interest which equals one during the first three quarters of 2020 and otherwise zero. We also control several bank-specific and country-specific factors, time (quarter) fixed effects, and bank-fixed effects. Robust standard errors are clustered at the country level and reported in parentheses *** p < 0.01, ** p < 0.05, * p < 0.1.

Regarding the first set (bank-specific) of control variables, we find that the bank size (SIZE) coefficients are statistically significant and positively (negatively) linked with ROAA, ROAE, and NIM (CIN) for the global banking sector. This result aligns with earlier studies of Adesina (2021) and Dang and Huynh (2021) and shows that large banks have high ROAA, ROAE, NIM, and reduced cost/income ratios. According to the economies of scale theory, larger banks are expected to be more profitable ( Goddard et al., 2004 ) because they have conducted business activities in various products and countries, have better risk management teams, and are more efficient in pricing and utilizing inputs for certain outputs, which leads to a reduce cost of operations and enhances bank profitability. Similarly, capitalization (CAP) also positively impacts ROAA, ROAE, and NIM, negatively related to CIN. These outcomes supported the empirical finding of Adesina (2021) , and Chortareas et al. (2012) , suggesting that better-capitalized banks are highly efficient than those with a lower capital base. Moreover, the coefficients of asset structure (LTA) significantly positively (negatively) affects with ROAA, ROAE, and NIM (CIN), which show that a better bank asset structure improves the bank's profitability and efficiency. Lastly, bank diversification is positively (negatively) associated with ROAA, ROAE, and NIM (CIN). These results support the bank diversification advantage and show that reliance on non-interest revenue sources increases bank profitability. These results support the bank's diversification advantage and show that reliance on sources of non-interest income enhances the bank's profits. At the same time, bank liquidity (LIQ) has less substantial effects on bank performance. Concerning the country-specific control variables. The bank concentration coefficient is positively (negatively) connected with ROAA, ROAE, and NIM (CIN). This outcome indicates greater concentration enhances the banking sector's performance and efficiency. The GDP per capita coefficients show a significant positive relationship with bank performance. At the same time, the estimated inflation coefficients show a negative and highly significant relationship in all bank performance measures.

Regarding examining the bank's stability in Panel B, the estimated results show that the banks have experienced a significant rise in bank risks, which severely influenced their stability during the outbreak of the COVID-19 pandemic. Especially the COVID-19 coefficients are statistically significant and positively related to the ZSC, NPL, PRK, LRK, and ORK. This means that banks have faced higher default, credit, portfolio, leverage, and operational risk, indicating less bank stability during this uncertainty.

Turning to control variables at the bank level. The coefficients of bank size (SIZE) are significantly positively associated with all bank risk reassures (i.e., ZSC, NPL, PRK, LRK, and ORK), which shows that a larger bank size takes a higher risk. These results are consistent with Fu et al. (2014) and Laeven and Levine (2009) . Capitalization (CAP) is highly significant and negatively related to the ZSC, NPL, PRK, LRK, and ORK. This shows that capital is perceived as an effective shield against unforeseen losses, which is inextricably linked to low bank risk. These findings align with prior evidence that capital buffers reduce banks' risk ( Baele et al., 2007 , Laeven et al., 2016 ). Many researchers had pointed out that more capital before the crisis enhanced the probabilities of survival and increased the bank's performance during the crisis ( Berger and Bouwman, 2013 , Vazquez and Federico, 2015 ). Therefore, the strict capital requirements announced by Basel III have moulded the banking system more secure ( Soenen and Vander Vennet, 2021 ). The coefficients of asset structure (LTA) and income diversification (DIV) are significantly negatively connected for the ZSC, NPL, PRK, LRK, and ORK. This indicates that high asset quality and income diversification can significantly reduce the bank’s risk, increasing bank stability. This finding is consistent with the Markowitz (1952) portfolio theory and suggests that diversification of higher bank income reduces the bank's risk. Concerning the country-specific control variable. The bank concentration (CON) coefficient is negative and significant for the ZSC, NPL, and ORK. The results show that an increase in the concentration of the banking market has a positive effect on the financial stability of banks, which is consistent with the "concentration stability" approach. The GDP per capita coefficients show a negative and significant relationship with ZSC, NOL, LRK, and ORK, which shows that economic development will decrease bank risk. However, estimating results show that inflation does not affect bank risk.

4.2. Bank heterogeneity

Furthermore, we extend our basic analysis to examine how bank characteristics shape the effects of COVID-19 shocks on bank performance and stability. Existing literature has shown that bank characteristics such as bank size, capitalization, liquidity, asset structure, and diversification have significantly affected bank performance and stability ( Altunbas et al., 2012 , Shabir et al., 2021 ). The "too big to fail" theory represents that the failure of large banks leads to more significant economic losses than the failures of smaller banks; therefore, larger banks are engaged in more risk ( Adrian and Brunnermeier, 2016 ). Furthermore, De Jonghe (2010) reveal that large banks are more likely to be involved in potentially increasing risk, reducing market discipline, and generating competitive turmoil because they know they will be bailed out if they face an extreme crisis. Altunbas et al. (2012) and Berger and Bouwman (2013) high levels of capital help banks withstand losses and increase their likelihood of survival and profitability during a crisis. Baselga-Pascual and Vähämaa (2021) argue that long-term bank mismanagement in asset structures leads to higher risk and insolvency. High bank asset liquidity significantly improves bank stability by decreasing risks on their balance sheets, helping liquidate assets during a crisis, making crises less costly for banks ( Wagner, 2007 ). Recently several researchers have found that bank diversification can decrease financial distress's expected costs by reducing risks via increasing activities over various sectors and geographic regions ( Adesina, 2021 ), gaining economies of scope, enhance income quality ( Baele et al., 2007 , Hamdi et al., 2017 ). Therefore, to estimate the heterogeneity across the bank, we estimate the following regression model:

In Eq. (3) , we include Covid 19 jt * X it to observe the interactive impact of Covid-19 and bank-specific characteristics. Hence, we mainly concentrate on the interaction terms between COVID-19 and bank characteristics (coefficients ρ ). The rest of the specifications and variables are the same as our baseline models (2).

We estimated Eq. (3) and reporting the results in Table 3 . Panel A in Table 3 , we find that the coefficients on the interaction term of COVID-19 with Size, liquidity, and diversification are positive (negative) and statistically significant with ROAA, ROAE, and NIM (CIN). The interactions of Covid-19 with capitalization are significantly negative with all bank performance measures (i.e., ROAA, ROAE, NIM, and CIN). Besides, the interaction term of COVID-19 and assets structure has a negative and significant coefficient with NIM and CIN. However, Panel B in Table 3 shows that the coefficients on the interaction terms of COVID-19 with size, diversification, and liquidity are significantly negative for all bank risk measures ( i.e., ZSC, PRK, LRK, NPL, and ORK). The interactions of COVID-19 with capitalization are significantly positive (negative) with ZSC, NPL, and PRK (LRK and ORK).

Role of bank heterogeneity.

Panel (i): Bank size effect
(1) (2) (3) (4) (5) (6) (7) (8) (9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-1.078 * **-1.205-1.695 * **6.202 * **0.922 * **0.1151.041 * **3.888 * **0.313 * **
(0.222)(0.981)(0.209)(0.997)(0.125)(0.099)(0.156)(0.729)(0.068)
COVID-19 * SIZE0.090 * **0.221 * **0.143 * **-0.589 * **-0.066 * **-0.007 * **-0.092 * **-0.338 * **-0.026 * **
(0.020)(0.015)(0.020)(0.009)(0.012)(0.000)(0.014)(0.066)(0.006)
SIZE0.479 * **3.384 * **0.082-11.515 * **-0.132 * **-0.166 * **-0.224 * *-1.418 * **-0.053
(0.149)(1.125)(0.247)(0.598)(0.001)(0.021)(0.103)(0.119)(0.063)
Controls variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-5.018 * **-29.052 * **4.476 * *171.908 * **-2.831 * **3.415 * **2.585 * **17.678 * *1.036 *
(1.426)(9.800)(2.025)(5.109)(0.805)(0.895)(0.932)(6.977)(0.552)
Obs.24,53124,18024,72324,90622,38112,27323,79323,25723,838
R-squared0.0540.0420.201.0430.0680.0270.0300.0260.036
Panel (ii): Bank capitalization effect
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.191 * *-1.16 * *-0.14 * *-0.793-0.344 * **0.008-0.190 * **-0.774 * *-0.089 * *
(0.093)(0.498)(0.071)(0.890)(0.062)(0.038)(0.068)(0.352)(0.035)
COVID* CAP-0.035 * **-0.127 * **-0.037 * **-0.149 * **0.004 * **0.004 * *0.008 * **-0.029 * **-0.001 *
(0.002)(0.012)(0.002)(0.023)(0.002)(0.002)(0.002)(0.009)(0.001)
CAP0.082 * **0.222 * **0.096 * **-0.221 * **-0.034 * **0.006 * *0.016 * **-0.144 * **0.003 * **
(0.003)(0.019)(0.003)(0.034)(0.002)(0.003)(0.003)(0.014)(0.001)
Controls variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-4.902 * **-28.477 * **4.347 * **172.056 * **-2.987 * **3.422 * **2.396 * **16.922 * **0.973 * **
(0.596)(3.255)(0.467)(5.871)(0.392)(0.374)(0.441)(2.306)(0.222)
Obs.24,53124,18024,72324,90622,38112,27323,79323,25723,838
R-squared0.0610.0420.1990.0440.0640.0270.0250.0240.034
Panel (iii): Bank liquidity effect
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.435 * **-1.778 * *-0.806 * **2.067 * **-0.501 * **0.171 * *-0.529 * **-2.055 * **-0.117 * *
(0.126)(0.703)(0.132)(0.659)(0.088)(0.070)(0.096)(0.520)(0.047)
COVID-19 *LIQ0.054 * *0.015 * **0.884 * **-0.029 * **-0.351 * **-0.451 * **-0.819 * **-3.200 * *-0.318 * **
(0.025)(0.000)(0.244)(0.000)(0.098)(0.044)(0.257)(1.306)(0.039)
LIQ0.078 * **0.214-0.547 * **-0.242 * **-0.034 * **-0.072-0.659 * *-2.840 *-0.387 * *
(0.012)(2.181)(0.139)(0.009)(0.000)(0.267)(0.259)(1.530)(0.158)
Controls variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-5.287 * **-28.825 * **4.090 * *173.681 * **-3.014 * **3.422 * **2.361 * *16.748 * *0.959 *
(1.424)(9.776)(1.966)(5.871)(0.810)(0.884)(0.949)(6.975)(0.548)
Obs.24,53124,18024,72324,90622,38112,27323,79323,25723,838
R-squared0.0510.0420.1930.0420.0640.0290.0260.0240.034
Panel (iv): Asset structure effect
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.330 * **-1.098-0.080-0.745-0.337 * **-0.248 * **0.281 * **-0.383-0.068
(0.125)(0.668)(0.096)(1.209)(0.082)(0.054)(0.091)(0.474)(0.046)
COVID* LTA-0.001-0.009-0.008 * **-0.04 * **-0.004 *0.001-0.0070.019-0.001
(0.002)(0.008)(0.001)(0.015)(0.003)(0.001)(0.005)(0.026)(0.001)
LTA0.004 *0.0130.000-0.252 * **-0.007 * **-0.019 * **-0.003 *-0.021 * *-0.008 * **
(0.002)(0.013)(0.002)(0.024)(0.002)(0.001)(0.002)(0.009)(0.001)
Controls variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-5.32 * **-29.089 * **3.834 * **174.721 * **-3.062 * **3.659 * **2.077 * **16.138 * **0.941 * **
(0.599)(3.257)(0.469)(5.88)(0.393)(0.374)(0.440)(2.308)(0.222)
Obs.24,53124,18024,72324,90622,38112,27323,79323,25723,838
R-squared0.0510.0420.1930.0420.0640.0310.0280.0230.034
Panel (v): Bank diversification effect
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.486 * **-2.984 * **-0.848 * **3.226 * **-0.421 * **0.129 * *-0.417 * **-1.571 * **-0.135 * **
(0.128)(0.714)(0.123)(0.910)(0.084)(0.059)(0.090)(0.520)(0.046)
COVID-19 *DIV0.013 * **0.040 * **0.008 * **-0.045 * **-0.034 * **-0.003 * **-0.003 * **-0.146 * **-0.003 * *
(0.000)(0.013)(0.002)(0.012)(0.000)(0.001)(0.001)(0.008)(0.001)
DIV0.012 * **0.061 * **-0.042 * **-0.192 * **-0.001-0.001 * *0.0010.005-0.001 * **
(0.000)(0.002)(0.001)(0.000)(0.001)(0.000)(0.001)(0.004)(0.000)
Controls variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-5.328 * **-29.272 * **3.961 * *174.194 * **-3.037 * **3.501 * **2.286 * *16.438 * *0.952 *
(1.424)(9.759)(1.978)(5.87)(0.808)(0.889)(0.944)(6.983)(0.547)
Obs.24,53124,18024,72324,90622,38112,27323,79323,25723,838
R-squared0.0510.0430.1930.0430.0640.0290.0240.0230.034

This table illustrates how a bank with diverse attributes responds to the COVID-19 pandemic. The sample consists of 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as ROA, ROE, NIM, and CIN. Panel B shows the bank stability results, which are measured as ZSC, NPL PRK, LRK, and ORK. COVID-19 is our primary explanatory variable of interest which equals one during the first three quarters of 2020 and 0 otherwise. We also control several bank-specific and country-specific factors, time (quarter) fixed effects, and bank-fixed effects. Robust standard errors are clustered at the country level and reported in parentheses *** p < 0.01, ** p < 0.05, * p < 0.1.

4.3. Role of the country regulatory environment, institutional strength, and financial development

Banks will be affected by the country's overall environment in which they operate. Numerous recent studies have shown that various aspects of the formal and informal institutional environment significantly affect a bank's profitability and risk levels, such as the country's banking regulation, institutional strength, and financial development. Beck et al. (2006) analyze the effects of a bank's concentration, regulation, and institutions on the probability of a country facing a banking crisis. They showed that economies with a less concentrated banking sector are more prone to crises, while the regulatory policies and institutions are linked to the banking system's stability. Klomp and De Haan (2014) find that stricter regulation and supervision significantly decrease bank risk. While, Dietrich et al. (2011) indicate that governance at the country-level is a key factor in internet margins, which are significantly different in all countries. Moreover, existing empirical and theoretical studies provide strong evidence that the development of the financial sector has a constructive impact on economic activity by improving the performance of financial services, capital allocation, technological innovation, the efficiency of resource distribution, risk management, and reducing the risk of crises ( Levine, 1997 , Vithessonthi and Tongurai, 2016 ). However, financial development can cause financial institutions to take on more risk in the short term, which encourages lending, accelerates credit, and even the financial crisis ( Detragiache and Demirgüç-Kunt, 1998 , Levine, 1997 ). It can enhance the severity of risk in the financial system ( Vithessonthi and Tongurai, 2016 ). Therefore for a more comprehensive analysis, we further determine how the banking regulatory environment, institutional strength, and financial development affect the sensitivity of bank performance and risks during the COVID-19 pandemic. We reestimate the following regression

CV is a vector of conditional variables ( i.e., bank regulation, institutional strength, and financial development). We create indices for activity restrictions (RES), capital requirements (CRI), supervisory power (OSP), and private monitoring (PMI) to capture the regulatory aspects based on Barth et al.'s (2013) survey results. The institutional strength is captured through the Worldwide Governance Indicators (WGI), which contains six different aspects of institutional quality. While analyzing the role of financial development level, we use the financial development index (FDI) from IMF, which summarizes how developed the financial institution in terms of their depth (FID), access (FIA), and efficiency (FIE). So, in Eq. (4) , we mainly concentrate on the interaction terms between COVID-19 and conditional variables (coefficients Ω ). θ i are bank-fixed effects that take the cross-sectional impacts of the conditioning variables ( CV jt ) . λ t Time fixed effects (quarter) control for any unobservable time-varying factors. The rest of the specifications and variables are the same as our baseline models (2).

Table 4 shows the results of bank regulations. Panel A and B in Table 4 find that the coefficients on the interaction terms of COVID-19 with activity restrictions, supervisory power, and private monitoring are positive (negative) and statistically significant with all measures of bank performance (stability). This suggests that banks operating in countries with a higher quality regulatory environment are less damaged by COVID-19 shocks. This may be because the tight regulatory restriction on bank activities, powerful supervision, and higher private monitoring divert bank resources to traditional banking activities, increasing credit growth and improving bank performance and stability. In contrast, we do not find evidence that capital regulations form a link between pandemics and bank performance. Overall, the result shows that the banking sector was well-prepared to deal with COVID-19-related uncertainty and entered into this crisis in a far better position than the global financial crisis due to regulatory reforms taken during the last decade. It has shown that they are well-prepared to deal with COVID-19-related uncertainty.

Bank performance and stability during the COVID-19 pandemic. The moderating role of the regulatory environment.

Panel (i): Bank activity restrictions
(1) (2) (3) (3) (4) (5) (6) (7) (8)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.348 *0.305-0.849 * **0.426 * **0.067 * **0.013 * *0.063 * **0.209 * **0.012 * *
(0.191)(1.038)(0.165)(0.029)(0.004)(0.003)(0.007)(0.011)(0.005)
COVID-19 *RES0.032 *0.094 * **0.051 * **0.244 * **-0.877 * **-0.049-0.803 * **-1.900 * **-0.193 * **
(0.018)(0.010)(0.005)(0.013)(0.131)(0.100)(0.144)(0.720)(0.063)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-1.575 * **-6.162 * *7.285 * **177.865 * **-1.703 * **2.404 * **2.614 * **18.802 * **1.550 * **
(0.548)(2.875)(0.799)(5.882)(0.321)(0.446)(0.343)(2.273)(0.152)
Obs.24,38124,03124,70124,74422,23412,26023,65823,12223,819
R 0.2390.3800.3690.4410.3570.1230.1290.3350.339
Panel (ii): Capital stringency
(1)(2)(3)(3)(4)(5)(6)(7)(8)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-190.0380.611-0.642 * **0.369 * **0.491 * **0.1520.515 * **1.702 * **0.126 * **
(0.142)(0.702)(0.126)(0.009)(0.083)(0.123)(0.093)(0.500)(0.046)
COVID-19 *CRI-0.0020.094 *0.010-0.0180.0050.028 *0.001-0.0360.001
(0.012)(0.052)(0.010)(0.052)(0.006)(0.015)(0.006)(0.036)(0.004)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-1.373 * *-4.5736.836 * **175.595 * **-2.718 * **1.580 * **1.749 * **14.414 * **1.504 * **
(0.545)(2.838)(0.840)(6.196)(0.312)(0.443)(0.352)(2.420)(0.169)
Obs.20,42420,08020,57220,72618,698927319,90019,37319,963
R 0.3520.4460.3420.4370.6700.2590.3600.2850.365
Panel (iii): Official supervisory power
(1)(2)(3)(3)(4)(5)(6)(7)(8)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.611 * **-1.872 * **-1.008 * **0.281 * **0.087 * **0.0580.089 * **0.276 * **0.019 * **
(0.185)(0.157)(0.163)(0.081)(0.010)(0.089)(0.010)(0.057)(0.005)
COVID-19 *OSP0.051 * **0.203 * *0.055 * **0.268 * **-1.230 * **-0.187 * **-1.186 * **-3.895 * **-0.276 * **
(0.013)(0.092)(0.013)(0.033)(0.119)(0.009)(0.137)(0.728)(0.059)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-1.122 * *-4.0157.077 * **164.187 * **-1.609 * **2.225 * **2.556 * **20.703 * **1.409 * **
(0.518)(2.881)(0.760)(6.195)(0.306)(0.473)(0.339)(2.392)(0.168)
Obs.22,96322,61523,12323,30621,23511,84222,27721,74522,292
R 0.5000.5420.3630.3700.2010.3600.3810.4830.383
Panel (iv): Private monitoring index
(1)(2)(3)(3)(4)(5)(6)(7)(8)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.863 * **0.225-2.318 * **0.377 * **0.143 * **0.027 * *0.211 * **0.571 * **0.015 * *
(0.282)(1.433)(0.209)(0.087)(0.018)(0.013)(0.025)(0.112)(0.007)
COVID-19 *PMI0.088 * **0.152 * **0.211 * **0.150 * **-1.494 * **-0.281 * *-1.982 * **-5.758 * **-0.260 * **
(0.032)(0.009)(0.022)(0.037)(0.158)(0.132)(0.204)(0.994)(0.073)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-1.098 * *-4.64211.260 * **196.635 * **-1.641 * **3.480 * **2.522 * **16.985 * **1.168 * **
(0.512)(2.936)(0.822)(6.149)(0.328)(0.412)(0.312)(2.276)(0.137)
Obs.23,03622,74523,19523,37820,98911,85622,34821,88022,362
R 0.6330.4990.3860.4550.4920.2470.3990.3390.325

This table reports the country's regulatory environment's role during the COVID-19 pandemic. The sample consists of 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as ROA, ROE, NIM, and CIN. Panel B shows the bank stability results, which are measured as ZSC, NPL PRK, LRK, and ORK. COVID-19 is our primary explanatory variable of interest which equals one during the first three quarters of 2020 and 0 otherwise. CV indicates the conditional variables that are activity restrictions (RES), capital requirements (CRI), supervisory power (OSP), and private monitoring (PMI), which capture the regulatory aspects based on Barth et al. (2013). We also control several bank-specific and country-specific factors, time (quarter) fixed effects, and bank-fixed effects. Robust standard errors are clustered at the country level and reported in parentheses *** p < 0.01, ** p < 0.05, * p < 0.1.

The quality of institutions becomes more vital during the financial crisis ( Fazio et al., 2018 , Klomp and De Haan, 2014 ). Table 5 examines the role of the country's institutional quality (i.e., government effectiveness, political stability, regulatory quality, control of corruption, rule of law, and accountability) in improving the performance and stability of the bank in response to COVID-19 pandemics. Panel A in Table 5 shows that the coefficients on the interaction terms of COVID-19 with political stability, regulatory quality, control of corruption, and rule of law are significantly positive with all bank performance measures. However, interaction terms of COVID-19 with government effectiveness and voice and accountability are significant only ROAA and NIM. While regarding Panel B in Table 5 , the interaction terms of COVID-19 with regulatory quality and voice and accountability are significantly negative with all bank stability proxies. However, interaction terms of Covid-19 with government effectiveness, political stability, control of corruption, and the rule of law are significant only ZSC, PRK, and LRK. This indicates that countries with high institutional quality and better governance environments have responded successfully to COVID-19, developed and implemented better policies, and dealt more effectively with the negative impact of the COVID-19 pandemic on the performance and stability of the bank.

Bank performance and stability during the COVID-19 pandemic. The moderating role of institutional quality.

Panel (i): Government effectiveness
(1) (2) (3) (4) (5) (6) (7) (8) (9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.468 * **-1.715 * **-0.658 * **1.862 * **0.441 * **0.018 * **0.403 * **1.644 * **0.116 * **
(0.028)(0.173)(0.032)(0.277)(0.020)(0.000)(0.024)(0.178)(0.044)
COVID-19 *GEF0.174 * **-0.2240.240 * **-0.219-0.075 * **0.026-0.178 * **-0.968 * **0.025
(0.019)(0.259)(0.077)(0.701)(0.011)(0.041)(0.012)(0.093)(0.017)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-5.451 * **-29.531 * **4.023 * **174.363 * **-3.084 * **3.499 * **2.186 * **16.058 * **0.951 * **
(0.467)(3.088)(0.371)(4.311)(0.289)(0.199)(0.167)(1.602)(0.190)
Obs.24,53124,18024,72324,90622,38112,27323,79323,25723,838
R-squared0.5420.0450.1940.2430.4640.5270.3270.4260.234
Panel (ii): Political stability
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.354 * **-1.777 * **-0.512 * **1.805 * *0.380 * **0.0610.269 * **1.024 * **0.109 * **
(0.059)(0.321)(0.010)(0.301)(0.012)(0.090)(0.033)(0.109)(0.019)
COVID-19 *PST0.152 * **0.638 *0.309 * **0.683 * *-0.130 * **-0.007-0.250 * **-0.753 * **0.001
(0.016)(0.364)(0.013)(0.318)(0.009)(0.218)(0.010)(0.008)(0.201)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-5.026 * **-29.244 * **4.449 * **173.859 * **-2.918 * **3.593 * **2.583 * **15.958 * **0.875 * **
(0.431)(2.671)(0.265)(5.011)(0.210)(0.198)(0.299)(1.969)(0.189)
Obs.24,53124,18024,72324,90622,38112,27323,79323,25723,838
R-squared0.3920.4020.1950.2420.6500.3270.3280.4250.334
Panel (iii): Regulatory quality
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.394 * **-1.518 * **-0.596 * **1.3770.453 * **0.0250.402 * **1.473 * **0.117 * **
(0.051)(0.391)(0.036)(0.995)(0.021)(0.051)(0.037)(0.187)(0.012)
COVID-19 *RQL0.124 * **0.821 * **0.266 * **0.177 * **-0.218 * **-0.045 * **-0.345 * **-1.380 * **-0.039 * **
(0.020)(0.010)(0.021)(0.020)(0.010)(0.011)(0.015)(0.112)(0.010)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-5.265 * **-28.957 * **4.194 * **171.672 * **-3.226 * **3.516 * **1.999 * **16.052 * **0.953 * **
(0.421)(2.561)(0.270)(5.011)(0.210)(0.198)(0.298)(1.922)(0.182)
Obs.24,53124,18024,72324,90622,38112,27323,79323,25723,838
R-squared0.3520.3430.1950.2920.2670.3270.2310.2270.334
Panel (iv): Control of corruption
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.357 * **-1.394 * **-0.560 * **1.657 * **0.392 * **0.0300.290 * **1.198 * **0.112 * **
(0.046)(0.231)(0.039)(0.349)(0.021)(0.059)(0.027)(0.281)(0.020)
COVID-19 *COC0.149 * **0.477 * **0.289 * **0.242 * **-0.132 * **0.008-0.249 * **-0.889 * **0.005
(0.019)(0.109)(0.011)(0.017)(0.012)(0.030)(0.008)(0.098)(0.020)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-5.283 * **-29.650 * **4.141 * **173.812 * **-3.000 * **3.680 * **2.351 * **16.887 * **0.960 * **
(0.419)(3.001)(0.289)(4.461)(0.213)(0.189)(0.280)(1.923)(0.181)
Obs.24,53124,18024,72324,90622,38112,27323,79323,25723,838
R-squared0.1920.2830.3960.2720.4660.1280.2300.3260.364
Panel (v): Rule of law
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.382 * **-1.486 * **-0.608 * **1.588 *0.423 * **0.0400.370 * **1.374 * **0.118 * **
(0.045)(0.229)(0.039)(0.350)(0.020)(0.060)(0.022)(0.271)(0.019)
COVID-19 *RUL0.143 * **0.581 * **0.330 * **0.199 * **-0.136 * **0.015-0.283 * **-0.974 * **0.016
(0.018)(0.113)(0.012)(0.017)(0.012)(0.028)(0.011)(0.011)(0.014)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-5.235 * **-29.229 * **4.188 * **173.882 * **-2.981 * **3.595 * **2.434 * **17.070 * **0.964 * **
(0.401)(2.791)(0.277)(4.460)(0.213)(0.189)(0.280)(1.922)(0.179)
Obs.24,53124,18024,72324,90622,38112,27323,79323,25723,838
R-squared0.2520.2230.1970.1420.2760.3720.2910.2860.434
Panel (vi): Voice and accountability
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.277 * **-1.652 * **-0.425 * **1.744 * *0.362 * **0.0490.241 * **1.029 * **0.112 * **
(0.039)(0.227)(0.037)(0.341)(0.021)(0.059)(0.024)(0.201)(0.017)
COVID-19 *VOA0.178 * **0.2370.251 * **0.571-0.149 * **-0.046 * **-0.237 * **-0.746 * **-0.042 * **
(0.017)(0.490)(0.014)(0.618)(0.010)(0.012)(0.023)(0.120)(0.012)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-5.239 * **-28.564 * **4.165 * **172.827 * **-3.142 * **3.516 * **2.162 * **15.811 * **0.872 * **
(0.399)(2.989)(0.271)(4.430)(0.200)(0.189)(0.279)(2.011)(0.151)
Obs.24,53124,18024,72324,90622,38112,27323,79323,25723,838
R-squared0.2120.3120.1950.2420.2670.3280.2290.4260.350

This table reports the country's institutional quality role during the COVID-19 pandemic. The sample consists of 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as ROA, ROE, NIM, and CIN. Panel B shows the bank stability results, which are measured as ZSC, NPL PRK, LRK, and ORK. COVID-19 is our primary explanatory variable of interest which equals one during the first three quarters of 2020 and 0 otherwise. CV indicates the conditional variables (i.e., institutional strength), which are captured through the Worldwide Governance Indicators (WGI), which contain six different aspects of institutional quality such as government effectiveness (GEF), political stability (PST), regulatory quality (RQL), control of corruption (COC), the rule of law (RUL), voice and accountability (VOA). We also control several bank-specific and country-specific factors, time (quarter) fixed effects, and bank-fixed effects. Robust standard errors are clustered at the country level and reported in parentheses *** p < 0.01, ** p < 0.05, * p < 0.1.

Table 6 examines whether the financial development (financial development, financial institutions depth, financial institutions access, financial institutions efficiency) of a country’s banking system mitigates the pandemic's adverse effect on bank performance and stability. Panel A in Table 6 shows that the coefficient of pandemic indicators COVID-19 stays significantly negative (positive) in ROAA, ROAE, and NIM(CIN). At the same time, the interaction terms for all financial development measures are significantly positive (negative) ROAA, ROAE, and NIM(CIN). While panel B in Table 6 indicates that the interaction terms of COVID-19 are only significant with FID and FIA in all bank risk indicators. However, this interaction term with FDI and FIE is only significant with ZSC and NPL. These findings consistently show that banks in countries with more financial development are less vulnerable to COVID-19 shocks on bank performance and stability than other countries.

Bank performance and stability during the COVID-19 pandemic. The moderating role of financial development.

Panel (i): Financial development
(1) (2) (3) (4) (5) (6) (7) (8) (9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.623 * **-1.905 * *-0.801 * **0.244 * **0.304 * **0.107 *0.408 * **1.904 * **0.114 * *
(0.131)(0.776)(0.138)(0.023)(0.097)(0.061)(0.094)(0.543)(0.051)
COVID-19 *FDI0.529 * **0.7620.517 * **-0.261-0.168 * **-1.405 * *0.175-0.0740.014
(0.118)(0.987)(0.142)(1.261)(0.042)(0.611)(0.301)(0.090)(0.053)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-4.779 * **-26.464 * **5.213 * **154.529 * **-1.457 * **4.991 * **2.374 * *17.197 * *1.172 * *
(1.504)(9.997)(2.020)(7.536)(0.213)(0.987)(1.025)(7.314)(0.581)
Obs.24,51124,16024,70024,88322,36612,27323,77823,24223,820
R-squared0.5220.4250.1540.2230.3040.3070.3250.4010.344
Panel (ii): Financial institutions depth
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.376 * **-2.346 * **-0.326 * *0.246 * **0.162 *0.192 * **0.134 * **1.077 * *0.076 * **
(0.118)(0.672)(0.132)(.023)(0.093)(0.055)(0.034)(0.522)(0.019)
COVID-19 *FID-0.1360.4470.4040.959-0.550 * **-0.280 * **-0.635 * **-0.764-0.116 * *
(0.146)(0.825)(0.631)(1.143)(0.113)(0.075)(0.111)(0.591)(0.052)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-3.405 * *-13.985 * **3.058 * **160.832 * **-2.145 * *2.901 * **3.324 * **22.558 * **1.695 * **
(1.456)(3.001)(0.292)(6.782)(0.868)(0.961)(0.943)(6.967)(0.559)
Obs.24,51124,16024,70024,88322,36612,27323,77823,24223,820
R-squared0.3760.4020.1750.2320.2900.3000.3230.4010.324
Panel (iii): Financial institutions access
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.576 * **-1.471 * *-0.857 * **0.205 * **0.477 * **0.083 * **0.481 * **1.855 * **0.141 * **
(0.131)(0.690)(0.117)(.034)(0.083)(0.016)(0.095)(0.488)(0.043)
COVID-19 * FIA0.589 * **0.153 * **0.840 * **0.319 * **-0.199 * *-0.079 * **-0.467 * **-1.842 * **-0.089 * *
(0.106)(0.016)(0.101)(0.032)(0.097)(0.019)(0.079)(0.490)(0.036)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-5.249 * **-28.859 * **4.129 * *169.748 * **-3.024 * **3.425 * **2.350 * *16.732 * *0.965 *
(1.424)(9.778)(1.980)(6.773)(0.808)(0.900)(0.943)(6.969)(0.548)
Obs.24,51124,16024,70024,88322,36612,27323,77823,24223,820
R-squared0.3310.4430.1760.2530.2990.3000.3310.2990.324
Panel (i): Financial institutions efficiency
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.886 * **-3.852 *-0.476 * **8.214 * **0.540 *0.356 * *0.796 * **0.0850.112
(0.308)(2.156)(0.081)(2.917)(0.288)(0.159)(0.269)(1.424)(0.134)
COVID-19 *FIE1.938 * **9.448 * **0.807 * *14.612 * **-1.358 * **-0.590 * **1.388-2.060-0.086
(0.440)(2.964)(0.389)(4.008)(0.398)(0.229)(1.264)(1.939)(0.177)
CVYesYesYesYesYesYesYesYesYes
Control variableYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-6.501 * **-43.453 * **4.410 * *179.323 * **-3.112 * **3.554 * **1.489 * **13.223 *0.258
(1.519)(9.896)(2.111)(6.294)(0.858)(0.954)(0.075)(7.468)(0.589)
Obs.24,51124,16024,70024,88322,36612,27323,77823,24223,820
R-squared0.2120.2730.2360.2550.3460.2980.3320.3460.314

This table reports the role of financial development during the COVID-19 pandemic. The sample consists of 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as ROA, ROE, NIM, and CIN. Panel B shows the bank stability results, which are measured as ZSC, NPL PRK, LRK, and ORK. COVID-19 is our primary explanatory variable of interest which equals one during the first three quarters of 2020 and 0 otherwise. CV indicates the conditional variables (i.e., financial development), which is captured the overall financial development of the country through four different indexes such as financial development index (FDI), financial institution depth (FID), financial institution access (FIA), and financial institution efficiency (FIE) taken from IMF. We also control several bank-specific and country-specific factors, time (quarter) fixed effects, and bank-fixed effects. Robust standard errors are clustered at the country level and reported in parentheses. *** p < 0.01, ** p < 0.05, * p < 0.1.

5. Robustness checks

5.1. alternative methodology.

Our model may have possible endogeneity issues due to reverse causality, omitted variable, and control variable. Therefore, we are following the prior studies and reestimating our baseline regression model using the two-step System Generalized Method of Moments (System GMM) proposed by ( Blundell and Bond, 1998 ) as robustness to test our main outcomes are sensitive to estimation approaches. The two-step system GMM approach is appropriate to deal with possible endogeneity issues and is more reliable even in the presence of reverse causality, omitted variables, and measurement errors ( Bond and Hoeffler, 2001 ). The System GMM approach account first difference in removing the expected correlation between the lagged dependent variable and the error term, whereas dealing with endogeneity through instrumenting the endogenous and predetermined variable with their lags. The reliability of the GMM system is due to the assumption that the term error is not autocorrelated. Therefore, the system GMM model is based on two essential conditions. Firstly, to confirm the validity of the instruments, the Hansen test for over-identification restrictions is used. At the same time, the second test applies to validate the non-autocorrelation hypothesis. However, the presence of the first-order auto-correlation didn't show inconsistencies in the measure. This one was confirmed by second-order autocorrelation. Table 7 reported the outcomes of the System GMM. we find that our baseline finding in Table 2 is still consistent even we are considering unobserved heterogeneity, simultaneity, and dynamic endogeneity.

Alternative methodology.

(1) (2) (3) (4) (5) (6) (7) (8) (9)
ROAAROAENIMEFFZSCNPLPRKLRKORK
0.563 * **0.572 * **0.791 * **0.551 * **
(0.026)(0.029)(0.024)(0.032)
0.659 * **0.723 * **0.492 * **0.484 * **0.417 * **
(0.015)(0.079)(0.038)(0.039)(0.032)
COVID-19-0.165 * *-0.027 * **-0.076 *0.013 * **0.079 * **0.047 * **0.206 * **0.2290.356 * *
(0.058)(0.007)(0.041)(0.001)(0.004)(0.001)(0.008)(1.278)(0.171)
SIZE0.287 * **1.683 *0.094-6.219 * **0.462 * **0.0180.104-0.0240.112 * *
(0.106)(0.972)(0.166)(1.654)(0.077)(0.045)(0.114)(0.663)(0.052)
CAP0.059 * **0.134 * **0.031 * **0.068-0.031 * **0.005-0.014 * *-0.068 * *0.005
(0.008)(0.044)(0.007)(0.088)(0.005)(0.004)(0.007)(0.035)(0.004)
LIQ0.1590.173-0.078-2.7940.0060.1650.2172.563 * *-0.141
(0.262)(1.479)(0.222)(4.617)(0.186)(0.141)(0.196)(1.136)(0.137)
LTA0.008 * *0.0130.003-0.101 *0.003-0.0030.003-0.031 *-0.005 * **
(0.004)(0.019)(0.003)(0.055)(0.002)(0.002)(0.003)(0.017)(0.002)
DIV0.008 * **0.041 * **-0.012 * **-0.147 * **0.0010.001-0.002-0.0080.003
(0.002)(0.010)(0.002)(0.042)(0.001)(0.002)(0.002)(0.007)(0.005)
CON0.0020.0220.016 * **0.081 * *-0.0020.004-0.007 *-0.037 * *-0.003 *
(0.004)(0.022)(0.003)(0.041)(0.003)(0.007)(0.004)(0.015)(0.002)
GDPpc0.0080.121 * **0.001-0.0980.023 * **0.005 * *-0.012 *0.074 * **0.012 * **
(0.006)(0.034)(0.005)(0.075)(0.006)(0.002)(0.006)(0.025)(0.003)
INF-0.0010.0290.008-0.225 * **0.028 * **0.005 *-0.002-0.076 * *0.012 * **
(0.008)(0.051)(0.007)(0.086)(0.006)(0.003)(0.007)(0.037)(0.004)
-3.382 * **-15.508 *0.63683.438 * **-1.991 * **0.1781.034-4.217-0.405
(1.028)(8.735)(1.478)(13.945)(0.701)(0.528)(1.033)(6.095)(0.492)
Observations16,63616,38816,57516,78915,752831221,21820,54921,257
AR(1)0.0000.0000.0000.0000.0000.0000.0000.0000.000
AR(2)0.1810.2710.2680.1510.2690.2260.1280.2870.361
Hansen0.4370.5810.3690.3280.3620.5260.2180.2810.245

This table shows the effect of the COVID-19 pandemic on bank performance and stability using the System GMM. The sample consists of 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as ROA, ROE, NIM, and CIN. Panel B shows the bank stability results, which are measured as ZSC, NPL PRK, LRK, and ORK. COVID-19 is our primary explanatory variable of interest which equals one during the first three quarters of 2020 and 0 otherwise. Robust standard errors are reported in parentheses *** p < 0.01, ** p < 0.05, * p < 0.1.

5.2. Additional analysis

5.2.1. comparisons between the region.

It is clear that COVID-19 has affected almost all countries but not equally. Economically, the effects of the crisis are different in all regions ( Cuesta and Pico, 2020 , OECD, 2020 , UNDP, 2021 ). Therefore, we further expand our analysis to examine the impacts of COVID-19 on bank performance and stability, especially during the peak of the pandemic for our sample banks, located in the most affected region compared to the areas less severely infected COVID-19. We have divided the countries into the following region according to the world bank: (1) East Asia & Pacific, (2) Europe & Central Asia, (3) Latin America & Caribbean, (4) the Middle East & North Africa, (5) North America, (6) South Asia, and (7) Sub-Saharan Africa. Table 8 shows results from examining the effects of COVID-19 on the performance and stability of the bank across different regions. The results show that COVID-19 pandemics have severely affected bank performance and stability in all regions (except CIN) with varying severity. Moreover, following the studies of Hou and Wang (2013), Khan et al. (2016), and Olivero et al. (2011), we further split the sample countries into two groups one is higher growth rate of infected people and lower growth rate of infected people. A country with a value greater than the sample median is classified as higher growth rate of infected people. A country with a value equal to or less than the sample median is classified as low higher growth rate of infected people. The results are reported in Panel (viii) and Panel (xi) in Table 8 . The results show that COVID-19 pandemics have adversly affected bank performance and stability (except ORK) in higher COVID-19 growth rate countries than lower growth rate countries.

Bank performance and stability during the COVID-19 pandemic. Across the different regions.

Panel (i): East Asia & Pacific
(1) (2) (3) (4) (5) (6) (7) (8) (9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-2.489 *-1.398 * *-0.418 * **3.244 * *1.278 * **0.225 * **1.254 * **0.281 * **2.002 * **
(1.440)(0.602)(0.110)(1.518)(0.178)(0.076)(0.461)(0.078)(0.483)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
8.662 * **6.905 * *11.867 * **170.722 * **-12.188 * **-0.120-2.012 * *-10.851 *0.151
(1.300)(6.917)(1.272)(17.623)(2.133)(0.951)(0.933)(5.788)(0.589)
Obs.413341334251425135393521395139514048
R-squared0.1140.1130.3360.5800.2800.3100.2700.2700.450
Panel (ii): Europe & Central Asia
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.515 * **-0.631 * *-1.127 * **0.0430.799 * **0.047 * **1.111 * **4.114 * **0.230 * **
(0.178)(0.296)(0.115)(0.123)(0.100)(0.009)(0.139)(0.668)(0.058)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-8.235 * **-51.684 * **9.746 * **233.287 * **-4.183 * **6.682 * **1.3020.7081.038 * **
(1.099)(5.513)(0.739)(9.204)(0.604)(0.629)(0.845)(4.099)(0.353)
Obs.10,69510,60910,84310,8629758252410,37210,28410,432
R-squared0.2720.2640.2260.1010.2850.1260.4900.3500.690
Panel (iii): Latin America & Caribbean
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-3.547 * **-1.387 * **0.644 * **-2.0070.622 * **0.028 *0.264 * *0.029 * **0.685 * *
(0.162)(.508)(0.249)(2.229)(0.187)(0.016)(0.106)(0.009)(0.283)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-7.626 * **-61.007 * **-7.984 * **158.619 * **-3.228 * **3.031 * **2.151 * **21.162 * **-2.816 * **
(0.956)(6.509)(1.631)(14.579)(1.213)(0.788)(0.714)(5.012)(0.909)
Obs.279227922800280026632490276627662771
R-squared0.1870.1780.3210.33210.1260.6400.4400.4800.372
Panel (iv): Middle East & North Africa
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-1.277 * **-7.080 * **-0.430 * **-4.999 * **0.490 * **0.342 * **0.476 * **1.118 *0.125 * *
(0.204)(0.841)(0.088)(1.112)(0.165)(0.054)(0.140)(0.621)(0.062)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-17.097 * **-54.337 * **5.413 * **147.036 * **6.672 * **5.875 * **2.30117.783 * *0.503
(2.297)(9.739)(1.117)(25.422)(1.851)(0.789)(1.645)(7.626)(0.751)
Obs.235223392281242122061628224922372183
R-squared0.1860.2490.4270.1230.3210.2080.3780.4310.514
Panel (v): North America
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-1.482 * **-2.942 * **-1.725 * **0.2182.278 * **0.754 *0.597 * *8.511 * **0.485 * **
(.299)(0.825)(0.254)(0.146)(0.416)(0.453)(0.252)(1.826)(0.128)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
11.895369.317 * *62.165 * **-202.055 * **30.87361.429 * *-10.55643.39520.04 * **
(15.676)(180.228)(14.609)(35.042)(24.467)(24.902)(14.584)(103.655)(7.375)
Obs.179316171796179615501142178114311791
R-squared0.1190.1060.2240.1210.1240.3550.2880.2810.109
Panel (vi): South Asia
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.596 * *-3.677 * *-0.643 * *-0.031 * *1.095 * **2.676 * **1.685 * **3.579 * **0.331 * **
(0.278)(1.837)(0.309)(0.012)(0.267)(0.283)(0.283)(1.113)(0.126)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
9.485 * **99.601 * **14.305 * **67.103-10.006 * **5.318 * *1.72516.8095.639 * **
(3.281)(22.067)(3.502)(42.113)(2.124)(2.136)(2.042)(13.739)(1.564)
Obs.19481879198619891942502190918301904
R-squared0.2610.2080.2150.2682.1730.3230.2570.1470.119
Panel (vii): Sub-Saharan Africa
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.245 * **-7.063 *-1.107 * **-7.275 *1.075 * **0.351 * **0.816 * **0.608 * **0.606 * **
(0.061)(3.897)(0.308)(4.268)(0.013)(0.071)(0.015)(0.152)(0.189)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
5.97684.662 * *6.905 * *154.447 * **10.765 * **-1.4584.04212.8062.491
(5.361)(36.925)(2.765)(38.951)(3.252)(2.572)(3.368)(23.407)(1.653)
Obs.818811766787723466765758709
R-squared0.1460.1190.4670.2980.1810.2370.3960.2650.247
Panel (viii): Higher COVID-19 growth rate
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.804 * **-3.647 * **-0.779 * **-0.341 * *1.482 * **0.597 * **0.746 * **-0.521 * *-2.125
(0.188)(1.113)(0.012)(0.159)(0.481)(0.153)(0.049)(0.251)(1.531)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-10.744 * **-59.073 * **2.071-149.018 * **-2.852 * *4.000 * **2.01617.693 *-0.195
(1.683)(10.704)(2.456)(35.004)(1.188)(0.977)(1.367)(9.471)(0.586)
Obs.11,29912,35112,06512,22110,44211,29911,73511,44311,793
R-squared0.0330.0230.0300.0830.0620.1920.0670.0330.033
Panel (xi): Lower COVID-19 growth rate
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.551 * **-1.309 * *-0.184 * *-0.226 * **0.219 * **0.146 * **0.224 * **-0.019 * *1.344 *
(0.149)(0.598)(0.089)(0.048)(0.057)(0.040)(0.057)(0.008)(0.747)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-6.363 * **-24.638 * *3.503-148.037 * **-2.817 * *3.263 * **3.466 * **22.835 * **0.835
(1.500)(10.293)(2.304)(36.009)(1.111)(0.984)(1.201)(8.740)(0.561)
Obs.10,35110,06510,22110,44210,29910,735944397939735
R-squared0.0780.0520.1910.0670.0310.0220.0300.0680.035

This table shows the results for the baseline regression on analyzing the effect of the COVID-19 pandemic on bank performance and bank stability across the different regions. The sample consists of 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as ROA, ROE, NIM, and CIN. Panel B shows the bank stability results, which are measured as ZSC, NPL PRK, LRK, and ORK. COVID-19 is our primary explanatory variable of interest which equals one during the first three quarters of 2020 and 0 otherwise. We have divided the countries into the following seven regions according to the world bank: (1) East Asia & Pacific, (2) Europe & Central Asia, (3) Latin America & Caribbean, (4) the Middle East & North Africa, (5) North America, (6) South Asia, and (7) Sub-Saharan Africa. We also control several bank-specific and country-specific factors, time (quarter) fixed effects, and bank-fixed effects. Robust standard errors are reported in parentheses *** p < 0.01, ** p < 0.05, * p < 0.1.

5.2.2. Comparisons between low and high-income-generating countries

In addition, the World Bank has classified economies into four income groups for analytical purposes. Therefore, we further investigate the effects of COVID-19 on the performance and stability of the bank in different classifications of income-generation economies. So in line with the World Bank’s classification, we categorized our sampled banks into high-income, upper-middle-income, low-income, and lower-middle-income countries and reported the results in Table 9 . Our results show that across all bank performance (except CIN), the four types of economies have been extremely and devastatingly affected by the outbreak of the COVID-19 pandemic suggesting low financial performance and efficiency. In comparison, CIN is insignificant in high-income and upper-middle-income countries. However, in Panel B, there is less variation in the overall results categories for bank risk. All bank classifications indicate a significantly higher risk profile in all risk measures. The overall results are according to the main finding, representing the significant negative effects of the pandemic on bank risk and stability, regardless of the income level of countries.

Bank performance and stability during the COVID-19 pandemic. Across the different income levels.

High income
(1) (2) (3) (4) (5) (6) (7) (8) (9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.789 * **-4.766 * **-0.377 * **-2.9860.217 *0.143 * **0.334 * **0.908 * *0.085 * **
(0.007)(0.473)(0.058)(6.366)(0.115)(0.051)(0.053)(0.384)(0.026)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-8.149 * **-46.189 * **-3.699 * **148.472 * **-6.419 * **5.612 * **2.95 * **3.048-4.659 * **
(0.704)(4.967)(0.597)(10.607)(0.924)(0.667)(0.547)(3.999)(0.352)
Observations900288229134915378755937868583308720
R-squared0.1180.1270.1160.2710.2730.3380.3580.3340.113
Upper middle income
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.418 * *-0.016 * **-0.986 * **-0.5920.041 * *0.129 * **0.966 * **0.096 * *0.418 * **
(0.164)(0.001)(0.114)(1.367)(0.019)(0.039)(0.125)(0.043)(0.056)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-9.51 * **-60.195 * **10.012 * **210.755 * **-3.008 * **3.721 * **2.326 * **20.788 * **1.647 * **
(1.085)(5.329)(0.767)(9.453)(0.577)(0.507)(0.828)(3.767)(0.359)
Observations10,17510,09410,18310,32396654195992698459939
R-squared0.1710.1710.2420.2640.2960.3610.3490.3330.364
Low income
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.316 * **-0.228 * **0.093 * **3.986 * **4.409 * *2.033 * **2.351 * **1.116 * **2.033 * **
(0.073)(0.037)(0.005)(1.066)(1.803)(0.658)(0.071)(0.015)(.658)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-30.041 * *-56.383-27.423 * *53.242 * **5.81112.045 * *39.591 * *211.483 *-0.462
(14.566)(80.231)(13.009)(12.293)(20.225)(5.327)(19.877)(112.256)(11.332)
Observations132132143143117127117117127
R-squared0.4610.4240.6240.4320.1940.4770.5220.4630.474
Lower middle income
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.546 * *-2.308 * **-3.821 * **4.237 * **1.317 * **1.166 * **2.166 * **2.144 * **3.029 * **
(0.213)(0.240)(0.418)(1.114)(0.136)(0.296)(0.332)(0.801)(1.039)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
3.316 * **33.142 * **8.082 * **146.932 * **-1.1880.3443.742 * **20.419 * **3.824 * **
(1.173)(6.949)(1.015)(12.124)(0.758)(1.082)(0.733)(4.525)(0.456)
Observations522251325263528747242014506549655052
R-squared0.1420.1930.2790.2280.2170.3690.3370.3560.361

This table shows the results for the baseline regression on analyzing the effect of the COVID-19 pandemic on bank performance and bank stability across the different regions. The sample consists of 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as ROA, ROE, NIM, and CIN. Panel B shows the bank stability results, which are measured as ZSC, NPL PRK, LRK, and ORK. COVID-19 is our primary explanatory variable of interest which equals one during the first three quarters of 2020 and 0 otherwise. we categorized our sampled banks into the following four groups (i.e., high-income, upper-middle-income, low-income, and lower-middle-income countries) according to the World Bank’s classification. We also control several bank-specific and country-specific factors, time (quarter) fixed effects, and bank-fixed effects. Robust standard errors are reported in parentheses *** p < 0.01, ** p < 0.05, * p < 0.1.

5.2.3. Comparisons between bank types (foreign and government-owned banks)

Over the last few decades, the banking sector's ownership structure in various developing and developed countries has changed drastically ( Bonin et al., 2005 , Shaban and James, 2018 ). Most countries have liberalized their financial policies and made significant reforms in their banking sector ( Chen and Liao, 2011 , Wu et al., 2017 ). They began to open their doors to foreign banks to increase their international financial activities, enhance financial liberalization, integrate and promote the domestic banking market ( Chen and Liao, 2011 ). As a result, the market structure of the domestic banking sector transforms remarkably, leading to a significant increase in the participation of foreign banks and a decrease in the ownership of state-owned banks, regulatory and institutional growth, and benefiting domestic and foreign banks ( Wu et al., 2017 ). This extension has amplified the domestic banking market's competitiveness by improving operating efficiency, reducing net interest margins, and bank profitability ( Chen and Liao, 2011 , Fang et al., 2014 , Gormley, 2010 , Wu et al., 2017 ). For instance, Claessens et al. (2001) and Gormley (2010) documented that the increase in the presence of foreign banks was linked to the reduction of volume of loans, non-interest income, profitability, and overhead costs of domestic banks.

Furthermore, some studies suggest that foreign banks benefit domestic markets through increased credit growth and strengthened financial stability during the domestic financial turmoil, improving domestic financial regulations and promoting the overall performance of banks ( Fang et al., 2014 , Kouretas and Tsoumas, 2016 ). Similarly, numerous researchers have analyzed the impact of state ownership on bank efficiency and performance. Most researchers show that state-owned banks do not work the public interest well, are highly inefficient, and riskier ( Barth et al., 2001 , La Porta et al., 2002 ). Therefore, this evidence shows that the bank ownership structure plays an important role in maintaining profitability and stability. So, we further determine foreign and government-owned banks' behavior during the COVID-19 pandemic. For this purpose, we follow recent studies of Ҫolak and Öztekin (2021) , Duan et al. (2021) , and Wu et al. (2017) s and take the interaction of foreign banks (FOR) and government-owned (GOV) with COVID-19.

We repeat our estimations and report the results in Panel (i) and Panel (ii) of Table 10 , respectively. Overall results are consistent with the main findings in Table 2 and indicate that, on average, low bank performance and higher risk during the COVID-19 period. However, the interaction term coefficients between COVID-19 and foreign banks suggest that during the COVID-19 outbreak, foreign banks indicated a slightly lower performance and less risky. At the same time, the estimated coefficient of the interaction term between COVID-19 and the government banks is negative (positive) with bank performance (stability). This finding is consistent with Ҫolak and Öztekin (2021) and suggests that foreign banks behave more risk-averse than domestic banks during the COVID-19 crisis. However, the adverse effect of COVID-19 on bank performance and stability in government banks is higher.

Bank performance and stability during the COVID-19 pandemic. Across the different types of banks.

Panel (i): Foreign banks
(1) (2) (3) (4) (5) (6) (7) (8) (9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.291 * **-2.476 * **-0.456 * **0.064 * **0.669 * **0.314 * **0.678 * **2.993 * **0.087
(0.035)(0.582)(0.152)(0.007)(0.075)(0.082)(0.075)(0.412)(0.107)
COVID*FOR-0.647 * **-0.475 * *0.0010.431 * **-0.008 * **-0.001-0.017 * *-0.009-0.002 * **
(0.001)(0.163)(0.003)(0.014)(0.001)(0.001)(0.007)(0.007)(0.001)
FOR-0.016 * **-0.0460.1240.066 * **-0.006 * **0.2050.0350.329-0.001 * **
(0.001)(0.021)(0.251)(0.009)(0.001)(0.172)(0.218)(1.178)(0.000)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-3.431 * **-13.599 * **8.007 * **130.283 * **3.951 * **2.482 * **-.843 * **-10.89 * **1.244 * **
(0.178)(0.976)(0.256)(1.938)(0.127)(0.144)(0.125)(0.693)(0.059)
Observations21,83221,54122,07622,11920,02511,28021,22420,75521,312
R-squared0.1780.1980.2950.1620.2920.1490.1940.2710.158
Panel (ii): Government Bank
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.206 * **-1.055 *-0.357 * *0.205 * **0.241 * **0.143 * **0.382 * **1.691 * **0.541 * **
(0.009)(0.611)(0.172)(0.037)(0.079)(0.009)(0.078)(0.428)(0.097)
COVID*GOV-0.007 * **-0.035-0.329-0.032 *0.012 * **0.095 * **0.008 * **0.036 * **0.003 * **
(0.003)(0.218)(1.178)(0.019)(0.003)(0.017)(0.001)(0.007)(0.001)
GOV-0.003 * **0.001-0.003 * *0.053 * **0.002 * **0.013 * **0.006 * **0.015 * **0.003 * **
(0.001)(0.004)(0.001)(0.009)(0.001)(0.001)(0.001)(0.003)(0.001)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-3.396 * **-12.114 * **8.626 * **132.216 * **4.163 * **2.488 * **-.448 * **-9.735 * **1.122 * **
(0.177)(0.979)(0.258)(1.937)(0.128)(0.139)(0.124)(0.691)(0.059)
Observations22,16821,87722,41422,45720,18811,62221,55721,08821,644
R-squared0.1760.1930.3820.1650.1970.1850.1920.1810.164
Panel (iii): conventional banks
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.092 -0.147 -0.392 *0.0750.177 0.653 * *0.252 * *0.1290.910
(0.006)(0.032)(0.202)(0.152)(0.017)(0.260)(0.116)(0.182)(0.632)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
36.047 * **16.945 * *17.408 * *7.496 * **225.485 * **18.329 * **16.350 * **23.846 * **7.726 * **
(5.326)(8.464)(8.460)(1.629)(24.589)(5.583)(5.384)(1.177)(1.629)
Observations13,79213,72711,75211,70415,08715,08712,42712,33712,388
R-squared0.2130.2130.2100.1580.2200.2320.1770.1910.181
Panel (iv): Islamic banks
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.560 -0.383 * *-0.133 * *0.0350.112 * **0.381 * *-0.178-0.3460.210
(0.071)(0.177)(0.051)(0.064)(0.010)(0.193)(0.346)(0.256)(0.303)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
19.771 * *-21.394 *8.22415.919 *15.919 *33.839 * **-7.872 * **-1.791 * **4.695 * **
(8.544)(11.436)(10.170)(8.779)(8.792)(11.771)(0.089)(0.126)(1.801)
Observations153914551624170623082933230823082308
R-squared0.2120.2260.2190.2170.2620.3060.2130.2070.207
Panel (v): Listed banks
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.125 * *-0.137 * *-0.042 * *0.1370.110 * *0.023 * *0.799 *0.1380.437
(0.058)(0.059)(0.017)(0.132)(0.052)(0.011)(0.430)(0.131)(2.849)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-21.64 * **-3.227 * *-22.99 * **7.408 * *-4.541-26.46 * **-24.31 * **-22.35 * **-23.04 * **
(5.156)(1.294)(6.508)(3.146)(2.762)(7.048)(6.069)(6.869)(6.544)
Observations13,76313,76313,76013,70013,76313,76313,11013,00313,503
R-squared0.3740.3780.3640.3250.3110.2140.2240.1210.144
Panel (vi): Unlisted banks
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.704 * **-0.873 * *-0.146 * *0.2430.266 * **0.133 * **0.073 * *0.100 *0.147
(0.108)(0.364)(0.064)(0.181)(0.002)(0.048)(0.033)(0.051)(0.116)
Control variablesYesYesYesYesYesYesYesYesYes
Bank FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
3.872 * **3.846 * **3.841 * **4.143 * **-18.99 * **-21.64 * **-3.227 * *-22.99 * **-11.123 * **
(0.609)(0.580)(0.583)(0.614)(6.844)(5.156)(1.294)(6.508)(2.133)
Observations563756375417525766716670590757115711
R-squared0.3210.2020.2570.2440.1550.1380.1350.1360.137

This table shows the results for the baseline regression on analyzing the effect of the COVID-19 pandemic on bank performance and bank stability across the different bank types. The sample comprises 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as ROA, ROE, NIM, and CIN. Panel B shows the bank stability results, which are measured as ZSC, NPL PRK, LRK, and ORK. COVID-19 is our primary explanatory variable of interest which equals one during the first three quarters of 2020 and 0 otherwise. We also control several bank-specific and country-specific factors, time (quarter) fixed effects, and bank-fixed effects. Robust standard errors are reported in parentheses *** p < 0.01, ** p < 0.05, * p < 0.1.

5.2.4. Comparisons between bank types (Islamic banks vs. conventional banks)

The Islamic banking sector has grown over the years and presented a remarkable uptrend, and it is considered one of the fastest-growing areas of the global financial industry( Meslier et al., 2020 ). Most empirical studies show that Islamic banks' success, efficiency, and stability have been attributed to the nature of their business practices, corporate governance, and institutional characteristics. Islamic banks offer various financial products complying with Shariah principles that strictly prohibit the receipt and payment of interest and support risk-sharing businesses instead of fixed-rate loans ( Hasan and Dridi, 2011 , Meslier et al., 2020 ). Numerous studies support Islamic banks for higher financing and defined that the tremendous growth of Islamic banking assets during the global financial crisis and the economic downturn has outpaced conventional banking assets( Hasan and Dridi, 2011 ; Ibrahim and Rizvi, 2018 ). Reviewing the effects of the recent global financial crisis on Islamic and conventional banks, Hasan and Dridi (2011) showed that Islamic banks' credit growth is higher than their conventional counterparts. Beck et al. (2013) reported that the intermediation ratio of Islamic banks was higher than that of conventional banks, and this difference was even more pronounced during the local crisis. While Ibrahim (2016) points out that Islamic financing is less procyclical or countercyclical than conventional lending. Ali (2011) highlight the two main reasons that helped Islamic banks keep on stable during the crisis's initial phase: (i) Islamic banks' financial activities are highly related to real economic activities compared to their traditional counterpart, and (ii) Compared to the conventional bank, Islamic bank has retained a more significant portion of their assets in liquid form. However, despite these favorable results, it is uncertain whether Islamic banks have maintained their performance and stability during the unprecedented external shock of the COVID-19 pandemic. Therefore, we further analysis the effect of the bank type (Islamic bank vs. conventional bank). For this reason, we split our sample into separately for conventional and Islamic banks.

Panels (iii) and (iv) in Table 10 report the performance and stability of conventional and Islamic banks. Overall, our findings confirm that both conventional and Islamic banks have generally experienced lower bank performance and higher instability during the COVID-19 period. However, bank performance coefficients in Islamic banks' are double as compared to conventional banks, which indicates that Islamic banks have significantly lower performance and higher operational risks than conventional banks. At the same time, the outcomes indicate that conventional banks are riskier than Islamic banks. These results are in line with previous studies by Elnahass (2021), Beck et al. (2013) , and Abdul-Majid et al. (2010) . They show that Islamic banks are relatively less efficient and have more operational risk than conventional banks. Beck et al. (2013) argue that there are higher costs and complexities in designing Islamic banking products to satisfy Sharia law, which reduces Islamic banks' efficiency. However, Abedifar et al. (2013) , Alqahtani and Mayes (2018) , and Bourkhis and Nabi (2013) stated that Islamic banks are more stable compared to conventional banks.

5.2.5. Comparisons between bank types (listed banks vs unlisted banks)

The existing literature has shown that listed banks are less risky due to capital market requirements and regulatory pressure on unlisted banks (Barry et al., 2011; Shabir et al., 2021 ; Tran et al., 2019). Therefore, we follow Barry et al. (2011), Köhler (2015), Shabir et al. (2021) , and Tran et al. (2019) and split our sample into listed and unlisted banks. Listed banks also differ from unlisted banks for several other issues. Listed banks, for example, usually have a more dispersed ownership structure than unlisted banks(Barry et al., 2011; Shabir et al., 2021 ; Tran et al., 2019). This might give managers greater scope to generate private benefits of control. To protect these benefits, the managers of listed banks might take fewer risks ( Barry et al., 2011; Köhler, 2015). However, listed banks are generally more closely monitored by the market than those not listed(Köhler, 2015). This might have forced the managers of listed banks to expand into more risky non-interest income activities to generate a higher return, especially if a bank underperformed its peers/controlled by institutional investors(Köhler, 2015). Such investors have more expertise in processing information and monitoring managers and can employ better control than atomistic shareholders(Köhler, 2015). This may reduce banks’ default risk. Moreover, institutional investors are better diversified than families/individuals or banking institutions, which may increase their risk-taking incentives (Barry et al., 2011; Köhler, 2015). Overall, therefore, there are several reasons to uncertain that the impact of COVID-19 differs between listed and unlisted banks.

Panels (v) and (vi) in Table 10 report the impact of COVID-19 on bank performance and stability in listed and unlisted banks. Overall, our findings confirm that both listed and unlisted banks have largely experienced lower bank performance and higher instability during the COVID-19 period. However, the results confirm that COVID-19 significantly adversely impacts unlisted banks’ performance and stability more than listed banks.

5.2.6. Role of the government policy responses

In this section, we investigated whether the variation in various government policy responses to COVID-19 has influenced the bank's performance and stability. For this, we followed Demir and Danisman (2021) and Ҫolak and Öztekin (2021) and retrieved government policy response data for the sample countries from Hale et al. (2020). The economic policy response indices from this database are our focus, including income support, debt contract relief, fiscal measures, and monetary stimulus.

Income support considers whether governments cover salaries or provide cash payments for people who lost their jobs during the pandemic. It is in an ordinal scale that takes a value of 0 when there is no income support, 1 if the support is less than 50% of the lost salary, and 2 if the support is more than 50% ( Demir and Danisman, 2021 ). Debt contract relief accounts for whether governments freeze household financial obligations regarding loan repayments, water bills, banning evictions, etc. It is an ordinal measure that takes a value of 0 for no such reliefs, 1 for narrow reliefs (specific to one kind of contract), and 2 for broad reliefs ( Demir and Danisman, 2021 ). Fiscal measures indicate the USD amount of economic stimulus policies adopted in the countries, including spending and tax cuts( Demir and Danisman, 2021 ). At the same time, the monetary stimulus is a binary indicator that equals one for countries with above-median values of central bank assets to GDP ( Ҫolak and Öztekin, 2021 ).

Table 12 reports whether the variation in government policy responses to COVID-19 has influenced bank performance and stability. Panel 1–4 contains COVID19 with government policy response indicators sequentially because of high collinearity. Panel (i) demonstrates that the reduction in bank performance (ROAA and ROAE) and instability (ZSC and NPL) are mitigated as the income support from governments increases during the pandemic as opposed to when there is no such support. Specifically, the estimated coefficients are more significant when the support is more than 50% of the lost salary compared to less than 50%. Panel (ii) shows that as governments raise the debt and contract relief for households to narrow and broad reliefs, the adverse impact of COVID-19 on the bank performance (ROAA and ROAE) and stability (ZSC and NPL) decreases. This may be because these reliefs include loan repayments (among others), which would decline the non-performing loans and improve lending conditions during the pandemic in such countries. Panel (iii) presents COVID19 with fiscal measures, which include the USD amount of economic stimulus policies adopted in the countries because of the pandemic ( Demir and Danisman, 2021 ). The results show that countries that adopted higher fiscal measures, including spending and tax cuts, experienced less bank performance and stability deterioration. Panel (iv) incorporates COVID19 with monetary stimulus. The findings show that a monetary stimulus has a favorable impact on mitigating the adverse effect of COVID19 on the bank performance (ROAA, ROAE, and NIM) and stability(ZSC). ( Table 11 )

Bank performance and stability during the COVID-19 pandemic. The role of Government policy responses.

Panel A: Bank performance Panel B: Bank stability
Panel (i): Income support
(1) (2) (3) (4) (5) (6) (7) (8) (9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.072 * **-0.126 * **-0.132 * **-2.9860.217 *0.143 * **0.334 * **0.908 * *0.085 * **
(0.026)(0.027)(0.026)(6.366)(0.115)(0.051)(0.053)(0.384)(0.026)
COVID19 *Income support= 10.012 * *0.285 *-0.0070.1090.007 * *0.005 *0.0300.0201.811
(0.005)(0.155)(0.377)(0.347)(0.004)(0.003)(0.117)(0.016)(1.728)
COVID19 *Income support= 20.376 * **0.423 * *0.234-1.5100.095 * **0.106 *-0.003-0.284-0.351
(0.081)(0.202)(0.170)(3.021)(0.008)(0.058)(0.002)(0.245)(0.270)
Control variablesYesYesYesYesYesYesYesYesYes
Country FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-9.410 * **-10.048 * **-9.194 * **-6.968 * **-4.065 * **-9.219 * **-1.439 * *-1.044-2.684 * **
(1.231)(1.258)(1.274)(1.542)(1.734)(1.869)(0.680)(0.640)(0.651)
Observations676054984969395368885579509739534731
R-squared0.2730.2920.1690.1700.1680.1370.1330.1320.216
Panel (ii): Debt contract
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.198 * **-0.456 * **-0.291 * **0.664 *-0.455 * **0.165 * *-0.027 * **-0.076 *-0.001
(0.071)(0.036)(0.053)(0.380)(0.073)(0.058)(0.007)(0.041)(0.008)
COVID19 *Debt Contract relief= 10.004 *0.005 * *0.014 * *0.0070.320 * *0.006 * *0.001-0.0980.022
(0.002)(0.002)(0.007)(0.007)(0.151)(0.002)(0.005)(0.075)(0.022)
COVID19 *Debt Contract relief= 20.0110.0150.0190.0150.021 *0.167 * *0.0160.0050.051
(0.012)(0.012)(0.012)(0.012)(0.012)(0.071)(0.041)(0.040)(0.041)
Control variablesYesYesYesYesYesYesYesYesYes
Country FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-3.111 *-397.340 * *5.503 * **5.991 * **4.878 * **9.909 * **-2.238 * **-2.137 * **512.807
(1.552)(172.407)(0.289)(0.307)(0.423)(1.398)(0.476)(0.475)(985.337)
Observations387238723872387239533953395339533934
R-squared0.1000.1410.5230.3260.1870.1870.1120.1440.144
Panel (iii): Fiscal measures
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.623 * **-0.376 * **0.537 * **0.886 * **0.070 * **0.069 * **0.070 * **0.068 * **-0.017 * *
(0.106)(0.103)(0.092)(0.298)(0.005)(0.005)(0.005)(0.005)(0.007)
COVID19 *Fiscal measures0.213 * *0.016 * *-0.671 *0.0090.004 * *0.069 * **0.0030.0130.671 *
(0.085)(0.009)(0.380)(0.048)(0.002)(0.005)(0.018)(0.012)(0.380)
Control variablesYesYesYesYesYesYesYesYesYes
Country FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
-0.490148.133 * **108.496 * **-6.084 * **-4.160 * **-9.221 * **-2.160 * **-111.229 *-138.407 *
(1.033)(23.237)(12.289)(1.242)(0.582)(0.589)(0.582)(67.229)(71.727)
Observations543154295430542954285428542854284127
R-squared0.3260.2240.3510.3820.4690.2610.3990.4820.427
Panel (iv): Monetary stimulus
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.468 * **-0.354 * **-0.394 * **0.161 * **0.690 * *0.466 * **0.201 * **0.159 * **0.129 * **
(0.086)(0.085)(0.085)(0.041)(0.347)(0.014)(0.002)(0.015)(0.013)
COVID19 *Monetary stimulus0.071 * *0.006 * *-0.006 *.0040.077 * **0.0140.0340.0300.028
(0.035)(0.003)(0.004)(.005)(0.003)(0.011)(0.035)(0.035)(0.035)
Control variablesYesYesYesYesYesYesYesYesYes
Country FEYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
5.861 * **1.626 * **1.657 * **6.896 * **5.356 * **11.225 * **3.892 * **3.957 * **12.48 * **
(1.444)(0.335)(0.401)(1.531)(1.588)(2.087)(0.605)(0.666)(2.211)
Observations371837183718379937993799496549514982
R-squared0.1290.0960.1020.1320.0950.1220.0960.1100.129

This table shows the role of Government policy responses during the COVID-19 pandemic. The sample consists of 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as ROA, ROE, NIM, and CIN. Panel B shows the bank stability results, which are measured as ZSC, NPL PRK, LRK, and ORK. COVID-19 is our primary explanatory variable of interest which equals one during the first three quarters of 2020 and 0 otherwise. The government policy response data for the sample countries are retrieved from Hale et al. (2020). The income support index equals 0 if there is no income support, 1 if the government replaces less than 50% of lost salary, and 2 if the government replaces 50% or more of lost salary. Debt contract relief equals 0 if there is no such relief; equals 1 if there is a narrow relief specific to one kind of contract; equals 2 if there is a broad debt/contract relief. Fiscal measures show the monetary value USD of fiscal stimuli adopted in a country, including spending or tax cuts. The monetary stimulus is a binary indicator that equals one for countries with above-median values of central bank assets to GDP. We also control several bank-specific and country-specific factors, time (quarter) fixed effects, and bank-fixed effects. Robust standard errors are clustered at the country level and reported in parentheses *** p < 0.01, ** p < 0.05, * p < 0.1.

Bank performance and stability during the COVID-19 pandemic. The role of national Culture.

Panel A: Bank performance Panel B: Bank stability
Panel (i): Uncertainty avoidance
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.530 * **-3.352 * **-0.093 * **0.034 * **0.414 * **0.147 * **0.007 * **0.018 * **0.211 * **
(0.148)(1.120)(0.012)(0.006)(0.075)(0.040)(0.002)(0.003)(0.057)
UAI0.233 * **0.389 * **0.342 * **0.1680.420 * **0.0490.945 * *0.0600.179 * **
(0.028)(0.043)(0.052)(0.299)(0.052)(0.041)(0.438)(0.422)(0.067)
COVID19 *UAI0.259 * **0.156 * *0.765 * *0.6840.367 * **0.0210.0590.055-0.130 *
(0.092)(0.067)(0.361)(0.454)(0.051)(0.019)(0.063)(0.073)(0.076)
Control variablesYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
Country FENoNoNoNoNoNoNoNoNo
-5.299 * **-28.868 * **4.035 * *16.514 * *-3.035 * **3.459 * **2.307 * *3.563 * **2.466 * **
(1.426)(9.775)(1.991)(6.960)(0.807)(0.897)(0.940)(0.471)(0.441)
Observations23,53123,18023,72321,73222,38122,27323,79323,25723,257
Adjusted R20.1510.1420.1910.1620.1640.1260.1240.1230.090
Panel (ii): Power distance
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.455 * **-1.521 * **-0.041 * **0.070 * **0.379 * **0.149 * *0.170 * **0.033 * *0.015 *
(0.088)(0.476)(0.003)(0.013)(0.052)(0.067)(0.051)(0.015)(0.008)
PDI0.166 * **0.342 * **0.180 * *-0.4620.220 * **0.038-0.046-0.0020.266 * *
(0.051)(0.052)(0.075)(0.335)(0.034)(0.043)(0.078)(0.057)(0.117)
COVID19 *PDI1.635 * **1.483 * **0.266 * *0.2960.227 * *0.029-0.0260.0650.013 *
(0.238)(0.350)(0.117)(0.354)(0.089)(0.019)(0.097)(0.074)(0.007)
Control variablesYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
Country FENoNoNoNoNoNoNoNoNo
-4.515 * **-23.924 * *1.00215.355 * *-3.173 * **3.126 * **2.064 * *-3.275 * **-1.484 * **
(1.357)(9.789)(1.983)(6.813)(0.794)(0.915)(0.903)(0.033)(0.346)
Observations23,95323,60123,94021,18022,78122,60223,27023,72923,239
Adjusted R20.1440.1330.1840.1590.1620.1240.1230.1220.132
Panel (iii): Individualism
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-0.372 * **-1.868 * **-0.078 * **0.220 * **0.171 * *0.433 * **0.136 * *-0.1550.040
(0.051)(0.320)(0.012)(0.048)(0.069)(0.053)(0.067)(0.221)(0.072)
IDV-0.257 * **-0.211 * **-0.296-0.0320.116 * **0.078 *0.283 * **0.0200.244 * **
(0.033)(0.034)(0.305)(0.100)(0.021)(0.042)(0.078)(0.040)(0.030)
COVID19 *IDV-0.172 * *-0.144 * *0.0450.0640.190 * *0.1030.011-0.4520.101 *
(0.081)(0.067)(0.069)(0.048)(0.076)(0.070)(0.024)(0.335)(0.059)
Control variablesYesYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYesYes
Country FENoNoNoNoNoNoNoNoNo
-5.635 * **-26.999 * **4.437 * **17.786 * **-3.257 * **-3.510 * **-2.367 * **-2.063 * **-1.046 * **
(1.357)(8.189)(1.041)(5.722)(0.887)(0.955)(0.584)(0.311)(0.069)
Observations23,25323,20123,14020,33020,12320,43221,71021,24921,239
Adjusted R20.1490.1430.1920.1540.1510.1190.1190.1100.111

This table shows the role of national culture during the COVID-19 pandemic. The sample consists of 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as ROA, ROE, NIM, and CIN. Panel B shows the bank stability results, which are measured as ZSC, NPL PRK, LRK, and ORK. COVID-19 is our primary explanatory variable of interest which equals one during the first three quarters of 2020 and 0 otherwise. To capture the national culture, we use the three cultural dimensions, namely, uncertainty avoidance (UAI), power distance (PDI), and Individualism versus collectivism (IDV) from Hofstede's (2001). We also control several bank-specific and country-specific factors, time (quarter) fixed effects, and bank-fixed effects. Robust standard errors are clustered at the country level and reported in parentheses *** p < 0.01, ** p < 0.05, * p < 0.1.

5.2.7. Role of national culture

Over the last few decades, numerous researchers have highlighted the importance of culture in economics and finance and documented that through its various dimensions, national culture has a significant impact on economic growth (Gorodnichenko et al., 2017), governance norms and the quality of institutions (Klasing, 2013; Licht et al., 2007), financial markets (Kwok & Tadesse, 2006). At the micro-level as well, culture is material in explaining corporate outcomes such as capital structure (Chui et al., 2002; Li et al., 2011), debt maturity choices (Zheng et al., 2012), cash holding (Chen et al., 2015), and dividend policy (Chang et al., 2020; Shao et al., 2010). Moreover, recently, some researchers have also linked national culture to banking sectors by establishing an impact on bank risk-taking (Ashraf et al., 2016; Illiashenko & Laidroo, 2020; Mourouzidou-Damtsa et al., 2019), bank performance (Boubakri et al., 2017), bank liquidity (Boubakri et al., 2022), bank deposits (Mourouzidou Damtsa et al., 2019), and bank failures (Berger et al., 2021).

National culture is generally understood as a society-level set of norms, beliefs, shared values, and expected behaviors that altogether serve as the guiding principles in people's lives (Haq et al., 2018; Illiashenko & Laidroo, 2020). The modern approach to national culture follows Hofstede's (Hofstede, 1984) model of cultural dimensions (Minkov & Hofstede, 2011), in which national culture conditions individual decision-making directly and via the development of institutions (Illiashenko & Laidroo, 2020). However, the recent COVID-19 pandemic has raised a heated debate on the propensity of some banks to perform poorly during the COVID-19 pandemic crisis compared to others that proved more resilient (Irresberger et al., 2015). Aebi et al. (2012) argue that bank performance during the crisis was due to failed corporate governance mechanisms and management incentives to manage risk.

Gaganis et al. (2019) highlight the importance of power distance and uncertainty avoidance in residential loans, as these cultural dimensions have an adverse effect on the ratio of total outstanding residential loans to the GDP. Banks in countries with high uncertainty avoidance and power distance have less leverage, but highly individualistic countries hold more leverage (Haq et al., 2018). Halkos and Tzeremes (2011) show that bank performance is positively influenced by femininity, low uncertainty avoidance, low power distance, and moderately individualistic values.

Furthermore, national culture has an impact on the probability of bank failure. The findings by Berger et al. (2021) suggest that Individualism and masculinity are positively associated with bank failure. Managers in individualistic countries assume more portfolio risk, whereas governments in more masculine countries allow banks to operate with less capital and liquidity. However, banks in countries with high uncertainty avoidance, collectivism, and power distance performed better during the financial crisis (Boubakri et al., 2017). Mourouzidou Damtsa et al. (2019) show that banks in countries with high trust and hierarchy scores have higher deposits than banks in countries with high Individualism, which have lower deposits. These studies support the view that culture is important in explaining cross-country variation in corporate decisions, even after controlling for the influence of formal institutions and economic development (Haq et al., 2018).

Therefore, we further determine the influence of cultural characteristics on COVID-19 and bank performance and stability nexus.

Following extensive literature (Gaganis et al., 2019; Halkos & Tzeremes, 2011; Haq et al., 2018; Illiashenko & Laidroo, 2020), we use the widely accepted Hofstede's (2001) national culture variables. Hofstede is the most widely cited author in the field, with the most methodologically supported quantification of cultural characteristics (Swierczek, 1994). In this study, we select three cultural dimensions, namely, uncertainty avoidance (UAI), power distance (PDI), and Individualism versus collectivism (IDV). UAI is defined as the extent to which the members of a culture feel threatened by uncertain or unknown situations. Power distance (PDI) specifies the extent to which the members of a nation accept hierarchy in organizational associations, where a higher value indicates lower engagement in decision-making (Swierczek, 1994). Finally, People in Individualism (IDV) societies are more self-oriented and autonomous, mainly focusing on themselves and immediate relatives. On the contrary, low scores in this dimension reveal societies that aspire to collectivism, prioritizing the 'we' versus the 'I.' Followed by Boubakri et al. (2022), Jin et al. (2022), and Mourouzidou-Damtsa et al. (2019), and we ran the panel data with the year-fixed effect. 4

Panel A in Table 12 shows that the uncertainty avoidance and power distance coefficients and their interaction terms with COVID-19 are significantly (insignificant) positive with ROAA, ROAE, and NIM (CIN) bank performance measures. This implies that banks in countries with high uncertainty avoidance scores and people participation in decision-making low tend to perform better during the recent pandemic and reduce the adverse impact of the COVID-19 crisis. Furthermore, we find a negative and highly statistically significant (insignificant) relation between Individualism and its interaction terms with COVID-19 with ROAA and ROAE (NIM and CIN) bank performance measures. This suggests that banks in collectivist countries with low priority for individual needs and achievements performed better during the recent COVID-19 pandemic than banks in individualistic countries. This finding supports our previous result regarding the positive effect of uncertainty avoidance on bank performance, as nations with a high-risk averse attitude are also likely to have high levels of power distance (Boubakri et al., 2017).

While regarding Panel B in Table 12 , we regress the bank risk measures on dimensions of the national culture of Hofstede, including other bank and country-level control variables. The coefficients on the three cultural value variables are significant and with the predicted sign. Uncertain avoidance, power distance, and individualism coefficients are statistically positive with ZSC, PRK, and ORK. These results show that bank risk-taking is significantly higher in countries with low uncertainty avoidance, high Individualism, and low power distance dominant cultural values. At the same time, the coefficient of the interaction terms of uncertain avoidance, power distance, and Individualism with COVID-19 are statistically positive with ZSC, whereas weekly significant with ORK.

5.2.8. Alternative dependent variable

We used several bank performance and stability accounting base measures in the previous section. The validity of accounting-based models has been questioned due to the backward-looking nature of the financial statement through which these models are derived (Abuzayed et al., 2018; Ali et al., 2018). The market-based approach overcomes the criticisms of accounting-based models through the forward-looking nature of market data (Abuzayed et al., 2018; Ali et al., 2018; Chiaramonte et al., 2015). 5 Thus, we used the market base accounting measure of bank performance and stability for more comprehensive analysis and robustness.

In this regard, following the existing studies of ( Fu et al., 2014 ; Liang et al., 2013; Liu & Sun, 2021; Ur Rehman et al., 2022), we used Tobin's Q to measure the market base bank performance. 6 Tobin's Q is calculated as the ratio market value of common equity plus the book value of debt divided by the book value of total assets ( Fu et al., 2014 ).

Moreover, based on existing literature on default risk, this study used the distance-to-default (hereafter DD) as a proxy of default risk 7 (Abuzayed et al., 2018; Kabir et al., 2020, 2021; Nadarajah et al., 2021). DD is a market-based default risk measurement based on Merton's (1974) structural model. It measures how far a limited liability firm is from default (Kabir et al., 2021). A higher value of DD indicates a lower default risk and vice versa. Market-based indicators of bank distress have several advantages: firstly, they are generally available at high frequency, providing more observations and shorter lags than financial statements data. Secondly, they are forward-looking since they incorporate market participants' expectations. Finally, they are not subject to confidentiality biases, as may be the case for some accounting data, i.e., those reported solely to supervisory authorities(Ali et al., 2018; Chiaramonte et al., 2015; Čihák, 2007). Moreover, empirical studies such as Gharghori et al. (2016) and Hillegeist et al. (2004) find that Merton's (1974) market-based model is superior to their accounting counterparts in predicting default risk. Following Abuzayed et al. (2018), we calculate the D.D. measure as follows:

Where P is the probability of bankruptcy, N () is the cumulative normal density function, V.A. is the value of assets, D is the face value of debt proxied by total liabilities, r is the expected return, δ is the dividend rate estimated as total dividends/(total liabilities + market value of equity), T is the time of expiration taken to be one year, σ A is the volatility of the assets,

As argued by (Abuzayed et al., 2018; Du et al., 2007), the above equation shows the distance-to-default (D.D.) as:

This measures the default by the number of standard deviations where the log value of the ratio deviates from its mean before the firm defaults (assuming that default occurs when the ratio of the value of assets to debt is less than one) (Abuzayed et al., 2018; Du et al., 2007).

The standard deviation of assets σ A is the weighted average of the standard deviation of debt σ D and equity σ E . Both are calculated as follows:

Where σ rt is the standard deviation of daily stock returns, and N is the average number of trading days in the year.”

The results are reported in Table 13 . Panel A in Table 13 reports the impact of COVID-19 on market-based bank performance. In Column (1), we included only COVID-19 and focused on the link between the country’s exposure to the pandemic and bank performance. We include bank and country-specific control variables in Columns (2) and (3). In Column (4), we include both bank-specific and country-specific variables. This show that the COVID-19 outbreak has significantly reduced bank market valuations, as evidenced by a significantly negative relationship between COVID-19 and LnQ measures. This outcome is consistent with our previous finding. Similarly, panel B in Table 13 shows the impact of COVID-19 on the DD stability measure. Column (5) reports the regression results of COVID-19 on DD without control variables (i.e., bank-specific and country-specific). Columns (6) and (7) contain bank and country-specific control variables, respectively. In Column (8), we incorporate both bank-specific and country-specific variables. These results are generally consistent with the accounting stability results. As for the DD models, the coefficients on COVID-19 are negative and significant, indicating that the COVID-19 outbreak has significantly exerted an inverse impact on the market stability of the banks.

Impact of the COVID-19 pandemic on bank performance and bank stability.

Panel A: Bank performance Panel B: Bank stability
(1) (2) (3) (4) (5) (6) (7) (8)
Tobin's QDistance-to-default
COVID-19-0.145 * **-0.814 *-0.607 * *-0.519 * *-0.021 * **-0.004 * *-0.041 *-0.055 * *
(0.017)(0.468)(0.275)(0.247)(0.007)(0.002)(0.023)(0.028)
SIZE0.264 * **0.607 * *0.344 * **0.121 * **
(0.003)(0.275)(0.061)(0.031)
CAP0.238 * **0.017 * **-0.054 * **-0.005 *
(0.051)(0.003)(0.012)(0.003)
LIQ0.1480.042-0.005 *-0.009 * *
(0.117)(0.064)(0.003)(0.004)
LTA0.027 * **0.519 * *-1.921 * *-0.008
(0.004)(0.247)(0.784)(0.009)
DIV0.075 * *0.814 *0.125 * *0.137 * *
(0.037)(0.468)(0.058)(0.059)
CON0.222 * *0.363 * **-0.0260.042 * *
(0.081)(0.001)(0.018)(0.017)
GDPpc0.004 * *-0.017 * *-0.164-0.123 *
(0.002)(0.007)(0.146)(0.061)
INF-0.035 * *-0.051 * **-0.067-0.019
(0.014)(0.009)(0.051)(0.033)
7.982 * **5.274 * **3.464 * **8.094 * **5.386 * **3.576 * **8.278 * **5.570 * **
(0.433)(0.433)(0.433)(0.414)(0.414)(0.414)(0.400)(0.400)
Observations11,42217,91114,14218,60411,02616,21414,02317,340
R-squared0.2410.2190.1840.0980.2980.1580.2170.232
Bank FEYesYesYesYesYesYesYesYes
Time FEYesYesYesYesYesYesYesYes

This table shows the results for the baseline regression on analyzing the effect of the COVID-19 pandemic on bank performance and stability. The sample consists of 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as Tobin's Q. Panel B shows the bank stability measure as Distance-to-default. COVID-19 is our primary explanatory variable of interest which equals one during the first three quarters of 2020 and otherwise zero. Robust standard errors are reported in parentheses *** p < 0.01, ** p < 0.05, * p < 0.1.

5.2.9. Alternative independent variable

Moreover, we also used the two alternative measures of our COVID-19 variable for robustness. In this regard, we followed the existing literature ( Demir and Danisman, 2021 ; Ding et al., 2021; Duan et al., 2021 ) and retrieved the COVID-19 related data from Hale et al. (2020). Following Ding et al. (2021) and Hu and Zhang (2021), we measure COVID-19 by the logarithm of confirmed deaths and the logarithm of confirmed COVID-19 cases over quarter t in country j, where the bank is incorporated.

The results are reported in Table 14 . Panel (i) and Panel (ii) in Table 14 report the impact of COVID-19 on bank performance. The coefficient of COVID-19-V1 and COVID-19-V2 turns out negative (positive) and significant with ROAA, ROAE, and NIM (CIN) bank performance measures, indicating that the country's exposure to the pandemic in the quarterly growth rate of the cumulative number of deaths and confirmed cases negatively influences the bank performance. These results are consistent with the earlier finding. While regarding bank stability in Panel B, our results show that the banks in our sample, on average, experienced a considerable increase in bank default, credit, and operational risks, which adversely impacted their stability during the outbreak of the Covid-19 pandemic. Especially the coefficients of COVID-19-V1 and COVID-19-V2 are statistically significant and positively related to ZSC, NPL, and PRK. This implies that banks experienced higher default, credit, and operational risk, showing low bank stability during this turmoil. These results align with the previous finding.

Impact of the COVID-19 pandemic on bank performance and bank stability: Alternative independent variable measures.

Panel A: Bank performance Panel B: Bank stability
Panel (i): Confirmed COVID-19 death growth
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-V1-0.316 * **-0.071 * **-0.028 * **-0.349 *0.752 * **0.439 * **-0.3140.0120.184 * *
(0.089)(0.020)(0.007)(0.192)(0.253)(0.087)(0.213)(0.034)(0.073)
Control variablesYesYesYesYesYesYesYesYesYes
Country FEYesYesYesYesYesYesYesYesYes
Year FEYesYesYesYesYesYesYesYesYes
-3.371 * **-13.782 * **6.653 *-2.547 * **-3.597 * **11.250 * **8.276 * **11.621 * **2.183 *
(1.213)(2.559)(3.441)(0.698)(1.336)(1.746)(1.729)(2.275)(1.137)
Obs.26,37726,77226,20926,20925,85625,83625,63425,02325,453
R-squared0.3370.3200.3360.3130.3590.3180.3250.3180.349
Panel (ii): Confirmed COVID-19 cases growth
(1)(2)(3)(4)(5)(6)(7)(8)(9)
ROAAROAENIMCINZSCNPLPRKLRKORK
COVID-19-V2-0.409 * **-0.258 * **-0.126 * *-0.256 * *0.569 * **0.323 * *-0.1410.2710.247 * *
(0.118)(0.063)(0.055)(0.100)(0.108)(0.156)(0.107)(0.170)(0.117)
Control variablesYesYesYesYesYesYesYesYesYes
Country FEYesYesYesYesYesYesYesYesYes
Year FEYesYesYesYesYesYesYesYesYes
-3.032 * **-16.496 * **5.914 * *-4.214 * **-3.429 * *12.262 * **8.356 * **11.779 * **2.522 * *
(1.127)(2.607)(2.595)(1.359)(1.403)(1.583)(1.788)(2.783)(1.205)
Obs.26,74626,75326,23326,31423,52825,33625,05325,64125,530
R-squared0.3460.3390.3580.3880.3920.3510.3500.3480.332

This table shows how bank performance and stability respond to the COVID-19 pandemic. The sample comprises 2073 banks in 106 countries from 2016 Q1 to 2021 Q2. Panel A represents the outcomes for bank performance measured as ROA, ROE, NIM, and CIN. Panel B shows the bank stability results, which are measured as ZSC, NPL PRK, LRK, and ORK. COVID-19-V1 and COVID-19-V2 are the main explanatory variables. COVID-19-V1 indicates confirmed death growth, calculated as log(1 +number of confirmed deaths in quarter t) − log(1 + number of confirmed deaths in quarter t-1). While COVID-19-V2 shows the confirmed cases growth calculated as log(1 +number of confirmed cases in quarter t) − log(1 + number of confirmed cases in quarter t-1). We also control several bank-specific and country-specific factors, country-fixed effects, and time (quarter) fixed effects. Robust standard errors are clustered at the country level and reported in parentheses *** p < 0.01, ** p < 0.05, * p < 0.1.

6. Conclusion

COVID-19 is not just a global pandemic and public health crisis. There is a widespread consensus among economists that this has devastatingly affected the financial markets and the global economy in various ways. The economic damage caused by the COVID-19 pandemic is largely due to the reductions in income and productivity, increase in unemployment, disruptions in trade, and destruction of the tourism industry. This study examines how the COVID-19 outbreak affects the banking sector's performance and stability across the world in different regions and bank types. Our sample consists of 2073 listed and unlisted banks in 106 countries from 2016Q1 to 2021Q2. We employ several alternative bank performance and stability measures for a comprehensive analysis and robustness. The findings show that the outbreak of COVID-19 has significantly decreased bank performance and stability.

We also determine whether the pandemic's impact on the performance and stability of the bank depends on the specific factors of the bank and the country. A bank's financial condition during a crisis/pandemic is an important factor in its survival. More specifically, we find that bank performance and stability are most negatively affected by the COVID-19 outbreak in smaller, undercapitalized, less diversified, foreign, and government-owned banks. We find a better regulatory environment, superior institutional quality, and higher financial development, minimizing the adverse impacts of COVID-19 on banks' performance and stability. Our primary outcomes continue across alternative model specifications, such as GMM, which capture the potential endogeneity issues. These findings persistently appear across several geographical regions and countries’ income classifications. Finally, we observed the discriminating impacts of COVID-19 on the performance and stability of different types of banks (e.g., foreign, government, Islamic banks, conventional, listed, and unlisted). These findings call for greater emphasis on the appropriate banking regulatory environment, formal institutions, and financial development in macroeconomic and financial risk-sensitive countries during extreme uncertainty.

Our empirical framework presents several limitations that we acknowledge. First, the severity of the pandemic may depend on specific country-specific policies or actions, and the measurement of cases of COVID-19 may suffer from the classic endogeneity problem. Because our sample period mostly covers the first wave of the spread of COVID-19, we believe that the measurement is less contaminated by governments' policy interventions but reflects the exogenous nature of virus spread and transmission. Second, the main focus of this study is on bank performance and stability, while the bank lending strategy is an important aspect that is not covered. However, the study on the impact of the COVID-19 outbreak on financial and banking stability is still at an early stage. Future work should seek how different policy measures implemented worldwide impacted bank lending within and across the border decisions and real economic outcomes. Another potential research area could be examining whether the COVID-19 crisis has affected bank operations, business models, and banking market structure can be assessed. Finally, it can also be seen whether COVID-19 led to bank runs or market crashes in some countries.

Ethics approval

Not applicable.

Consent to participate

Consent for publication, conflict of interest.

The authors declare no competing interest.

1 We choose this sample of banks because of the quarterly availability of data on the Bankscope database.

2 We following the existing literature and measure the σROA by using rolling windows ( Shabir et al., 2021 ).

3 Hausman test suggests that the fixed-effects estimator is more appropriate compared to the random-effects estimator in our study

4 Cultural variables are time-invariant. The regression model cannot include country or bank-fixed effects (Boubakri et al., 2022; Mourouzidou-Damtsa et al., 2019).

5 We are grateful to the respected reviewer for their suggestion.

6 For Tobin's Q , we only have information on listed banks. Thus, when using Tobin's Q as the performance measure, the sample size reduces due to data availability.

7 This (of course) can only be calculated for listed banks.

Appendix A. Variables definition

VariableDefinitionSource
Dependent variables
Default risk (ZSC)Default risk is measured by natural logarithm of Z-Score, which equals (ROA+E/A)/σROA.Bank scope
Credit risk (NPL)The non-performing loans to total loans at the bank level.Bank scope
Operational risk (ORK)The standard deviation of net interest margin.Bank scope
Leverage risk (LRK)Equity to assets ratio/σ(ROA).Bank scope
Portfolio risk (PRK)Returns on assets/σ(ROA).Bank scope
Return on average assets (ROAA)Net income scaled by average total assetsBank scope
Return on average equity (ROAE)Net income scaled by average total equityBank scope
Net interest margin (NIM)Net Interest Income / Avg Interest Earning AssetsBank scope
Cost to income (CIN)Cost to Income ratioBank scope
Explanatory variables
Covid-19 dummy (COVID-19)A binary indicator that equals one during the pandemic, during first through third quarters of 2020, and zero otherwise.
Size (SIZ)Natural logarithm of bank assetsBank scope
Capital (CAP)Equity over total assetsBank scope
Diversification (DIV)Net noninterest income to net operating income ratioBank scope
Loan Share (LTA)Net loan to total assetsBank scope
Liquidity (LIQ)Liquid assets divided by total assetsBank scope
GDP per capita (GDPpc)Natural logarithm of GDP per capitaIFS Data
Inflation (INF)Inflation based on the CPIIFS Data
Concentration ratio (CON)Percentage of the five largest banks assets to total banks assets in the country.GFDD
Activity restrictions (RES)Degree to which banks can participate in various non-interest income activities (insurance, real estate, underwriting).Barth et al. (2013)
Private monitoring (PMI)A measure of private oversight of firms, with higher values indicating more private monitoring.
Capital stringency (CRI)The strength of capital regulation in a country.Barth et al. (2013)
Official supervisory power (OSP)Whether the supervisory authorities have the authority to take specific actions to prevent and correct problems.Barth et al. (2013)
The rule of law (ROL)Perceptions of the extent to which agents have confidence in and abide by society's rules.WGI
Political stability (PST)Perceptions of the likelihood of political instability.WGI
Control of corruption (COC)Perceptions of the extent to which public power is exercised for private gain.WGI
Government effectiveness (GEF)Measures the quality of public services, the quality of the civil service and the degree of its independence from political pressures, the quality of developing and executing policies, and the credibility of the government's commitment to such policies.WGI
Regulatory quality (RQL)Measures the government's ability to develop and execute policies that promote market competition and private sector development.WGI
Voice and Accountability (VOA)Voice and Accountability captures perceptions of the extent to which a country's citizens are able to participate in selecting their government, as well as freedom of expression, freedom of association, and free media.WGI
Financial Development (FDI)The overall index of financial development.IMF
Financial Institutions Depth (FID)It summarizes how developed financial institutions are in terms of their depth.IMF
Financial Institutions Access (FIA)It summarizes how developed financial institutions are in terms of their access.IMF
Financial Institutions Efficiency (FIE)It summarizes how developed financial institutions are in terms of their efficiency.IMF
Foreign banks (FOR)The extent to which the banking system’s assets are foreign-ownedBarth et al. (2013)
Government banks (GOV)The extent to which the banking system’s assets are government-owned.Barth et al. (2013)

This table presents detailed descriptions and sources of variables used in this study to examine the effects of COVID-19 pandemics on bank performance and stability.

Appendix B. 

See Fig. 1 , Fig. 2 , Fig. 3 , Fig. 4 , Fig. 5 , Fig. 6 , Fig. 7 , Fig. 8 , Fig. 9 .

Fig. 1

Return of average equity. The figure presents the average quarterly return on equity over the sample period (2016 Q1 to 2021 Q2) for all countries.

Fig. 2

Return on average assets. The figure presents the average quarterly return on assets over the sample period (2016 Q1 to 2021 Q2) for all countries.

Fig. 3

Net interest margin. The figure presents the average quarterly net interest margin over the sample period (2016 Q1 to 2021 Q2) for all countries.

Fig. 4

Cost-to-income ratio. The figure presents the average quarterly cost-to-income ratio over the sample period (2016 Q1 to 2021 Q2) for all countries.

Fig. 5

Log Z- Score. The figure presents the average quarterly log Z-Score over the sample period (2016 Q1 to 2021 Q2) for all countries.

Fig. 6

Non-performing loan. The figure presents the average quarterly non-performing loan over the sample period (2016 Q1 to 2021 Q2) for all countries.

Fig. 7

Standard deviation of net interest margin. The figure presents the average quarterly Standard Deviation of net interest margin over the sample period (2016 Q1 to 2021 Q2) for all countries.

Fig. 8

Standard deviation of return on assets. The figure presents the average quarterly standard deviation of return on assets over the sample period (2016 Q1 to 2021 Q2) for all countries.

Fig. 9

Standard deviation of return on equity. The figure presents the average quarterly standard deviation of return on equity over the sample period (2016 Q1 to 2021 Q2) for all countries.

Data availability

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Published on Friday, November 20, 2020 | Updated on Friday, November 20, 2020

The crisis caused by COVID-19 is showing its first impacts on the banking sector. Our analysis assesses the impact on the sector of seven factors and its trends: monetary policy, digitalization, regulation, economic growth, new entrants, competitive landscape and government support.

  • Key points:
  • A swift and coordinated response from monetary, fiscal and regulatory authorities has been key to address the consequences of the COVID-19 crisis. These measures (heterogeneous by countries) have supported credit growth and have mitigated the initial negative impact.
  • Early effects on the banking sector are mainly a decline in profitability, cost control, without signs of asset quality deterioration yet and sound capital and liquidity levels.
  • Four key features are identified for post COVID-19 winners in the banking industry: a) embrace digitalization; b) adapt to clients’ needs; c) increase efficiency; d) revenue diversification.

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  • Deniz Ergun BBVA Research - Senior Economist
  • Olga Gouveia BBVA Research - Lead Economist
  • Cristian Lles
  • Virginia Marcos Herreros BBVA Research - Principal Economist
  • María Martínez BBVA Research - Principal Economist
  • Fernando Soto
  • Jaime Zurita BBVA Research - Principal Economist

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  • Central Banks
  • Financial Markets
  • Financial Regulation
  • Banking system
  • digitization
  • Profitability
  • Banking and Financial Systems

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Impact of Covid-19 Pandemic on the Financial Performance of the Banking Sector of Bangladesh

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2022, International Business Research

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research paper on impact of covid 19 on banking sector in bangladesh

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What Covid-19 has taught the banking industry in Bangladesh

research paper on impact of covid 19 on banking sector in bangladesh

There is no point in repeating how Covid-19 has been wreaking havoc around the world over the last couple of months. Some say Covid-19 didn't break the system—it only revealed what was already broken. This is a perspective that merits some thought.

Remember the countless hours all of us used to waste in traffic gridlock just a few months ago? We commuted to our workplaces, educational institutions, markets and shopping malls, hospitals, banks, restaurants and numerous other places. But was all this commuting really essential? What is stopping us from digitising the service sector drastically, so that people and businesses can do the majority of their activities anywhere and anytime? At least in the banking sector, much of this can be achieved simply by adopting some regulatory and legal reforms, without the need to invest millions of dollars. 

In Bangladesh, all banking transactions are still heavily dependent on paper or documents. To open an account, one has to fill out pages of forms, submit copies of identity documents, photographs, TIN certificate, etc. in paper with wet signature. To file taxes, the taxpayer needs to visit the bank to collect physical statements and various certificates that must be furnished to the tax authorities. To buy a car or a piece of land, it becomes necessary to visit the branch to get a pay order issued. If a person receives remittance from overseas, supporting documents and forms must be submitted to the bank so that they can credit his account. If a factory owner needs to import raw material, it would become necessary for him to visit the branch to submit the LC application form. When the shipments arrive, shipping documents must be collected from the bank and submitted to customs to release the goods. The list goes on and on.

For almost everything related to banking, it is essential to visit the branch. 

For all latest news, follow The Daily Star's Google News channel.

The obvious question is, why? Why do banks in our country love paper documents and physical interaction with customers so much? The answer lies in the fact that these practices and requirements evolved over many years, before computers and smart phones became integral parts of our lives. Our business practices, regulations and the legal framework have not yet been comprehensively updated to keep pace with the advancement of technology. 

Making necessary reforms and removing obstacles to enable widespread digitisation can eliminate the dependency on physical branches. Doing so will help banks to improve customer experience and redefine their roles from transaction processors to solution providers. Drawing on the possibilities highlighted above, here are some proposed reforms that are essential to enable this in Bangladesh.

Electronic signature: As a country, we are still heavily dependent on wet (physical) signature on hardcopy documents. Despite being a relatively weak control, it continues to be almost mandatory to prove authenticity of the instruction/mandate, particularly within the legal framework. The ICT Act of 2006 provides legal acceptability of electronic and digital signature in Bangladesh. Adopting this can be a big step towards digitising banking transactions. 

Reduction of physical paper flow: With the wet signature made optional, an opportunity will open up to reduce the physical flow of paper. We can allow documents to be signed and exchanged electronically through email, host-to-host connectivity, Application Programming Interface (API), and other digital channels. Two-factor authentication, encryption, blockchain technology and other security protocols can be adopted to ensure authenticity, data confidentiality and security of documents. 

Integration and interconnectivity of systems: With the drive towards automation, many of the manual processes have been computerised in recent years. What is missing is the real-time integration/connectivity between these systems. 

For example, if all fields in the Election Commission's NID database were available in English and there was real-time API connectivity between banks and NID database, we could have a mechanism where citizens would only have to update static data (for example, address) in one place. Banks and other organisations could easily fetch data from the EC database, eliminating the need for citizens to update the data with all their service providers. Similarly, if the National Board of Revenue had real-time connectivity with banks, life could become easier for both banks, customs and clients. Along the same line, if banks could fetch Credit Information Bureau (CIB) data through API, the speed of granting loans could be improved manifold.

Electronic payments:   Bangladesh has made significant progress in digitising payments through the implementation of electronic fund transfer systems (EFT, NPS and RTGS) and massive popularity of mobile financial services. Yet, for many government payments, cheques and pay orders continue to be the preferred instruments. We can mandate all government payments to be electronic.

Regulatory returns and correspondence: Banks are required to furnish hundreds of regulatory reports. While some have been moved to electronic format, a large number of them continue to be paper-based. In addition to returns, various regulatory circulars and letters continue to be dispatched in hardcopy format. Banks also rely on hardcopy to respond to regulatory queries, seek various approvals, etc. There is no reason why such correspondence cannot be converted to electronic channels, particularly email.

Digital record retention and archival : Current regulations mandate transactional documents to be retained for at least five years from the closure of an account. This takes up a huge amount of storage space and cost. If courts accepted electronic images of old records in case of litigation, old records could be scanned, stored in digital format and paper could be destroyed.

Flexible working and work from home : Although not directly linked to digitising banking transactions, another lesson from Covid-19 worldwide is that it is not necessary to physically go to office for everything. With proper tools and connectivity, it is possible to remain productive and efficiently conduct most of the work from home. During the Covid-19 pandemic, many of the bank employees have been doing so at all levels, except those having customer-facing roles that require face-to-face interaction. Allowing continued work from home can reduce health risks and traffic congestion, while improving job satisfaction and productivity of banking professionals. The industry will be able to diversify workforce by recruiting more women who often can't pursue full-time career due to family needs. Banks will also be able to recruit professionals who are not based in big cities, where the majority of banking jobs are concentrated at present.

These initiatives don't require a huge technological investment. Most have to do with policy, legal and business practice related reforms. However, the dividends can be substantial, if not game-changing. 

End-to-end paperless flow of information will result in substantial improvements in financial inclusion, speed of transactions, accuracy, convenience, improved security, health and safety, and a massive improvement in the ease of doing business index for the country.

Humanity is slowly but surely overcoming the Covid-19 challenge. But in doing so, we are having to rip up the old playbooks and reimagine our society anew. The banking sector, an integral part of modern life, will need to set the pace in this transformational journey.

This can be the start of a digital revolution for banks that is perhaps overdue. 

Khaled Aziz is Managing Director and Chief Operating Officer, Standard Chartered Bank, Bangladesh.

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The aim of this study is to capture the impact of different dimensions of services of mobile banking on customer satisfaction for the mobile banking users for rural areas of Bangladesh during the COVID-19 pandemic times. The study also finds out the affiliation between the customer satisfaction and loyalty of different types of mobile banking users during the pandemic times. The researchers designed a self-complete questionnaire that was used for data collection and received 180 questionnaires out of 250 questionnaires. This research conducted on the rural people in Bangladesh who are availing the service of mobile banking during the pandemic situation and for this reason, the results may not applicable to other times as well as other areas. The finding of the study indicated that reliability, responsiveness and efficiency dimensions of mobile banking service have significant influence on customer satisfaction during the COVID-19 lockdown times.

COVID-19 , Customer Satisfaction , Customer Loyalty , Mobile Banking , Service Quality

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1. Introduction

It is a great challenge for the financial industry in Bangladesh during the COVID-19 pandemic times; however, these times increase the use of mobile banking both in rural and urban area for the necessity to meet up the requirement of the users of financial services. The study analyzes the impact of the customer satisfaction and customer loyalty of mobile banking service of the rural area in Bangladesh during the pandemic times. Because service sector is one of the most important sectors to contribute in the developments both in economic and societal all over the world (Yalley & Agyapong, 2017) . The economic progress of a country depends on its effective banking system (Ayadi et al., 2015) . However, researchers are faced with the question of smooth operation of business in the dynamic and competitive situation. E-banking unlocked various ways to meet up the expectations of customers such as Automated teller machine (ATM) service, Internet Banking and Mobile Banking. Innovative products and services, i.e., bill systems, loans and advance, deposit management, e-payment are possible to provide consumers through the electronic channel with the minimum cost (Samadi & Skandari, 2011) . Mobile phones were the time demanded approach of banking sector for delivering the financial services and creating value for consumers in the banking transaction through different types of wireless communication channel (Taghavi-Fard & Torabi, 2011) . Mobile banking is an obligatory thought that creates new streaming in the business field for the emerging global economy. The service quality is the most crucial precursor for surviving in a competitive environment and providing the best possible services able to achieve the sustainable competitive advantage. It is essential to deliver high quality services to consumer for the success of a dynamic and competitive business arena (Shankar et al., 2019) . Improving the different dimension of service helps the service provider from their competitors in different ways such adding new customers, increasing profitability, reducing the cost, increasing the satisfaction of the stakeholders, retaining the existing customers and establishing the corporate image (Gounaris et al., 2003) . Furthermore, it is easy to attract new customers with the help of positive word of mouth (Caruana, 2002) . Customer satisfaction is directly related with the dimensions of service qualities (Spreng & MacKoy, 1996; Silvestri et al., 2017) . In addition, customer satisfaction depends on enhancing dimensions of service. On the other hand, some behavioral impacts such as commitment, customer retention, building bonds, increasing customer tolerance and positive word of mouth influence on customer satisfaction (Berry et al., 1996; Gounaris et al., 2003; Oh & Kim, 2017) . Özkan et al. (2020) conclude that quality of service is the most vital element for the progress in the mobile banking service industry. In essence, the service providing firms offer various dimensions of service which leads to the customer satisfaction and customer satisfaction influence to enhance customer loyalty (Heskett et al., 1997; Kashif et al., 2015; Kaur & Soch, 2018) . For sustaining in the competitive environment, service quality acts as key success factor (Palmer, 2001) . For this reason, different types of service dimensions are required to sustain the financial stability during the COVID-19 situations.

2. Objectives of the Study

In Bangladesh, mobile banking service has admired to all classes of people since 2012 and offering banking service to the unbanked inhabitants was the primary goal of mobile banking (Islam, 2012) . A number of 28 banks in Bangladesh has got the permission for Mobile Financial Services (MFS), whereas 18 banks are active in operations for providing the service of MFS through different types of operators of mobile phones i.e., Grameen Phone, Bangla Link, Teletalk, Robi, City Cell (Bangladesh Bank Report, 2017) . Moreover, the quality of mobile banking service and determining the customer satisfaction of mobile banking is fundamental to explore. Consumers prefer products or services after bearing in mind of their qualities. SERVQUAL model is one of the renowned models for determining the service qualities. The model has been used in various studies on the basis of different context such as service, cultural and geographical locations. For instance, Islam (2012) used the SERVQUAL model for determining the mobile operators’ customer services. Zekiri (2011) also suggested using the SERVQUAL model for measuring the qualities of service of the customer satisfaction of mobile telecommunication systems in Macedonia. In the banking sector, some researchers have already applied the SERVQUAL model to measure the perception quality of the consumers (Newman, 2001; Kumar et al., 2009; Padhy, 2009; Agathee, 2012; Kumar et al., 2010; Ravichandran et al., 2010; Tsoukatos & Mastrojianni, 2010; Abdelghani, 2012; Rakesh, 2012; Seramandevi & Saravanaraj, 2012) . Some researchers described the satisfaction of customer that is the result of the service quality in the banking sectors (Kazemi & Mohajer, 2010; Kumbhar, 2011; Samadi & Skandari, 2011; Aghdaie & Faghani, 2012; Rahman et al., 2017; Rouf et al., 2019; Afroz, 2019) . But little research has done for the determining the mobile banking service quality and its effects on customer satisfaction and customer loyalty. Moreover, none has done their research on the basis of the result of rural people who are the mobile banking users in the COVID 19 situation, though a huge amount of people is staying in the rural area. The objectives of the study are:

1) To determine the mobile banking service quality dimensions during the COVID-19 times.

2) To understand the effects of mobile banking service quality on customer satisfaction and customer loyalty during the COVID-19 situation.

3) To study the affiliation between the customer satisfaction and the customer loyalty during the pandemic times.

3. Hypothesis of the Study

3.1. Service Quality in Pandemic Situation

Service quality has identified as a competitive advantage within the increasing market condition and the supportive relationship of customer satisfactions (Zeithaml, 2000) . It is impossible to survive in the competitive market without the appropriate dimensions of service in COVID-19 situation. Because it is essential not only in the service industry but also in the financial service providers (Saghier & Nathan, 2013) . In the marketing literature, research on service quality is very ordinary (Kaura et al., 2015) . Moreover, it is also noteworthy that the literature review pays special attention to the term “Service Quality” (Nambiar et al., 2019) . This idea can be imagined as an elaborative consumer assessment of selective benefit and the position to which it does fulfill customers’ known anticipation and service satisfaction level (Al-Jazzazi & Sultan, 2017) . Expectations converse with customers’ forecasting approximately a benefit what they can meet during the process and it may change because of customer awareness regarding products or services (Kant & Jaiswal, 2017) . Service quality acts as influential role for measuring customer satisfaction in the mobile baking sectors. For this reason, enhancing the qualities of service assist to implement strategies and investment decision (Choudrie et al., 2018) . Moreover, Hassan et al. (2018) pointed out that dimensions of service (tangibility, reliability, responsiveness, empathy and assurance) have a positive influence on customer satisfaction. In the research arena, the dimensions of service quality were found in two ways (Ananda & Davesh, 2019) . Firstly, Gronroos (1984) proposed the dimensions the service quality in two aspects i.e., technical and functional. Secondly, Parasuraman et al. (1988) measured the service quality in five aspects; tangibility, reliability, responsiveness, assurance and empathy that is known as “SERVQUAL” model to apply financial sector for examining the service quality (Narteh, 2018; Yilmaz et al., 2018) . Several researchers sued SERVQUAL model for measuring the service quality of different industries (Gaur & Agarwal, 2006; Aghdaie & Faghani, 2012; Saleem et al., 2016) . However, some researchers recognized the experimental operation of SERVQUAL as probable problems (Arasli et al., 2005; Njau et al., 2019) . Dimensions of service of SERVQUAL model used to determine the gap of service quality between expectation from the service and performance of the service (Pakurar et al., 2019) .

3.2. Customer Satisfaction in COVID Situation

Satisfaction is concerned with the state of customers in conversation of certain expense which is compensated in a buying situation (Jeong et al., 2016) . In the COVID situation, it is very difficult to satisfy the customer because customers want to get all the things from their home. The application of the satisfaction of the customer has become a critical and indispensable matter of business for progressing and fostering service-oriented business (Cheshin et al., 2018) . Customers’ post purchase behavior measuring the assessment regarding the performance of a product or service (Özkan et al., 2020) . Customer satisfaction as “a person’s feeling of pleasure or disappointment which resulted from comparing a product’s perceived performance or outcome against his or her expectations” (Kotler & Keller, 2013) . In addition, customer satisfaction is between pre-purchase anticipation and post purchase performance (Ong et al., 2017) . It depends on the service providing performance (Asnawi et al., 2019) . It is denoted that the customer’s relative feelings are the difference between the customer’s perceived expectation and actual performance (Boonlertvanich, 2019) . Customers have become more sincere of their necessities and expect a high standard of service (Lovelock & Wirtz, 2007) . Nonetheless, several researches pointed out that “SERVQUAL” model might not apply in every country, and due to cultural difference, service quality model would be multifaceted model (Teeroovengadum, 2020) . Mobile banking help to retain the customer by expanding the service quality in such a way that it can satisfy and develop the satisfaction level (Aghdaie & Faghani, 2012) . The repeat purchase of the customer from the existing sources is customer satisfaction (Eshghi et al., 2008) . In Bangladesh, some researchers have discussed customer satisfaction on mobile banking (Rouf et al., 2019; Rahman et al., 2017; Parvin, 2013; Deb et al., 2011; Nupur, 2010) .

3.3. Customer Loyalty in the Pandemic

Loyalty is a concept that includes various qualities (Zeithaml et al., 1996) . Loyalty indicates to customers extended-stipulation custom for a stipulate for a bank over the period (Ladhari et al., 2011) . In the pandemic situation, loyalty is very crucial for mobile company to survive in the competitive market. Loyalty is customer’s conducts and posture which imply to be assessed to fix the customer loyalty (Boonlertvanich, 2019) . Customers’ loyalty is an intensely held obligation to re-buy or re-condescend a chosen product reliably in future (Baumann et al., 2011) . Customer loyalty is the crucial element for business enterprises (Bhat et al., 2018) , although it is a challenging task for a service firm to make and retain loyal customers (Mainardes et al., 2020) . Many researchers pointed out that customer satisfaction influence positively on customer loyalty (Amin et al., 2013; Kashif et al., 2015; Ali & Naeem, 2019; Islam et al., 2020) . Customer loyalty develops the customers in behavioral activity to buy the same products or services again and again (Fida et al., 2020) . The study suggested that customers loyalty displayed favorable observation regarding the business firm such as regularly and frequently purchase and recommended other to buy (Levy & Hino, 2016) . However, the loyal customer may not be customer satisfaction. For instance, sometimes customers purchase repeatedly the same product due to the absence of available alternatives. So, they are not loyal (Makanyeza & Chikazhe, 2017) .

3.4. Impact of Service Quality on Customer Satisfaction during COVID Situation

Service quality is one of the most important factors for customer satisfaction to gain competitiveness of a service organization (Raza et al., 2020) . A number of previous researchers found the relations between service quality and customer satisfaction that indicates greater degree service quality leads to greater degree customer satisfaction (Pooya et al., 2020; Kant & Jaiswal, 2017; Vazifehdoost et al., 2014; Islam et al., 2020) . The following sections offer the development of the hypotheses based on interconnection between different dimensions of service quality and customer satisfaction in COVID-19 situation.

3.4.1. Reliability

Reliability is important dimension of service of mobile banking during the COVID-19 times. Reliability is to stipulate exact and invariable service to the customers (Khan et al., 2018) . Reliability is examined as one of the basic elements of service quality that significantly pretend customer satisfaction (Zhang et al., 2019) . It is indispensable that business firms pronounce the service exactly in the first position. Thus, reliability ruminated the efficiency to deliver the covenant service which is the compliment by service precision (Ananda & Devesh, 2019) . The exactness and perfection of service delivery at the first position have been examined as the main form of a trustworthy service (Blut, 2016) . Without reliable service, customers might not cope with the service quality (Hamzah et al., 2017) . For retaining the banking industry’s customers, there are some fundamental elements of reliability. For instance, process the order timely, keep financial records safely, offer the financial information exactly and deliver the service certainly (Peng & Moghawemi, 2015) . Reliability of banking industry service influences on customer satisfaction positively (Pakurar et al., 2019) . Based on the above discussion it is proposed that:

H1. Reliability has positive impact on customer satisfaction in the mobile banking services during the COVID 19 situation.

3.4.2. Responsiveness

According to Parasuraman et al. (1988) “Responsiveness is the willingness to help customers and provide prompt service”. More broadly, responsiveness is eagerness or keenness of employees to offer services. Responsiveness is the feelings and capability of the organization to support the customers and offer the quick services (Othman & Owen, 2001) . In addition, responsiveness exemplifies the rapidity of personnel to deliver the expected support in a reasonable and swift way (Endara et al., 2019) . Responsiveness directly engaged with feedback session between customers and service providers. Staff’s skills, closeness of service branch and ATM availability were the criteria as responsiveness of banking service (Janahi & Almubarak, 2017) . Misbach et al. (2013) reported that to enhance the customer satisfaction in the service industry, responsiveness was the most crucial attributes and it was one the significant components for anticipating the customer satisfaction (Vencataya et al., 2019) . Fida et al. (2020) conducted a research in the Sultanate of Oman on Islamic banking and found a positive relation between responsiveness and customer satisfaction. Islam et al. (2020) also found that responsiveness positively influences on customer satisfaction. Sardana and Bajpai (2020) opined that responsiveness has been the critical in gratifying the expectation of customers in the Indian e-banking service. Hence, this study hypothesizes that:

H2. Responsiveness has positive influence on customer satisfaction in the mobile banking services.

3.4.3. Visibility

Visibility is considered as firm’s representatives, physical facilities, materials and equipment as well as communication materials. This dimension related to the reality of products and services (Mersha et al., 2012) . It is related to tangible proof of physical components, depictions, properties, amenities and ingredients of the service firm (Othman & Owen, 2001) . Service staff and staff’s costumes, interior decoration and service instruments were fragment of this dimension (Endara et al., 2019) . In the banking service sector, some elements also added with this visibility dimension impact on customer satisfaction such as the frontline outlook of a bank, different offer for smooth operation, reasonable banking hour and potential and swift service of banking (Kant & Jaiswal, 2017; Pakurar et al., 2019) . (Islam et al., 2020) found a significant relationship between visibility and customer satisfaction. Tangibility is the mobile banking service affect the satisfaction of the customer at the time conducting research on mobile banking in Bangladesh (Khan et al., 2018) . Therefore, it is hypothesized that:

H3. Visibility has positive influence on customer satisfaction in the mobile banking Services

3.4.4. Security and Trust

In the COVID-19 pandemic situations, security and trust are time demandable dimensions of service of Mobile Banking. Because these were enumerated to be the most momentous element within mark portion when determine to prefer mobile banking an issue cover the preliminary of confidence as a principal element in the analyst of m-banking /m-payment usage. Moreover, mobile banking companies provide the opportunity to transfer the money from the bank account to mobile banking account. Trust is several-faced conceptions, which must be handled carefully in any analysis of m-banking/m-payment (Jepleting et al., 2013) . Studies recently reveal that all the banks offering SMS banking was depend on the password system and also SIM card enrollment where transactions can only be impelled out with records. Out with registered SIM cards. However, no bank had engaged one-time passwords where the customers are assumed once-off passwords which terminate once they are applied on one transaction (Thulani et al., 2011) .

H4. Security and Trust has positive influence on customer satisfaction in the mobile banking Services in COVID situations.

3.4.5. Efficiency

Most of the customers using mobile banking found it considerably competent. Because in the pandemic situation, customers expect efficient and hassle free service from the mobile banking companies such as easy transfer of money from bank to mobile, fund transfer and other services. Customers had to visit branches to reproof their transactions but by using mobile banking services they can check the condition of their fixed deposits or checking account information (Saoji & Goel, 2013) . The procedure of using mobile banking services is very tranquil that nation does not need any additional expertness to use the request just need to install the application in their mobile and begin the PIN; moreover, they can also reward electricity bills and credit bills through this (Sharma & Singh, 2013) . Mobile commerce may help extend the productivity of the working staff by growing the effectiveness of their daily routine. Time-pressured consumers (employees) can use “dead spot “for example: checking account or current transaction (Dmoor, 2005) .

H5. Efficiency has positive influence on customer satisfaction in the mobile banking Services in COVID-19 situation.

3.5. Impact of Customer Satisfaction on Customer Loyalty in the Pandemic Situation

Customer Satisfaction an interrelated and allied affiliation with customer loyalty (Leninkumar, 2017) . However, in the pandemic situation it is very difficult to create loyal customer. A customer would be a loyal customer when he/she got favorable consumer experience and it is basic foundation for loyalty (Munari et al., 2013) . Usually, customers straight rebuy the same products or services when they are satisfied by using that particular products or services. Satisfied customers tend to be more loyal and safer for purchase judgement. Moreover, they act as a role to create new customers and goodwill of the business (Teeroovengadum, 2020) . For maintaining the sustainability of organization, the most vigorous strategy is to keep the satisfied customer for upholding the loyal customers. Some studies on the service industry have already proved that customer satisfaction is the significant component for customer loyalty (Slack et al., 2020; Aslam et al., 2019) . On the other hand, several researchers have documented that customer satisfaction act as mediator to link between different dimension of service quality and loyalty in the service industry (Fida et al., 2020; Hamzah et al., 2017; Islam et al., 2020) . That’s why, for creating the loyal customer in the mobile banking industry, the main task for the industry is to build strong relationship with the customers. If the customer’s expectation is match with the offerings of the mobile banking service, they will be more loyal about that particular organization. Therefore, the research hypothesizes that:

H6. Customer satisfaction has positive relationship with customer loyalty in the mobile banking services in pandemic situations.

3.6. Conceptual Model

Figure 1 depicts the conceptual model of the present study that represents the effect of reliability, responsiveness, visibility, trust & Security and Trust and efficiency on customer satisfaction of mobile banking users of the rural area in Bangladesh during the COVID-19 situations and impact of customer satisfaction on customer loyalty.

Figure 1 . Service quality dimension model in COVID-19 situation.

4. Research Methodology

In this study, 35 items were used to measure the research variables discussed in the preceding section, and all the items were adapted from the previous studies and related with COVID-19 pandemic situation. The data collection period was from July 2020 to January 2021. The instrument of this research has four sections, namely A, B, C and D. Section A pertains to the respondents’ demographic information such as gender, age, education, mobile banking users of present mobile banking service. Section B was developed based on the five dimensions of service quality (i.e., reliability, responsiveness, visibility, Security and Trust and efficiency) which are adapted from (Parasuraman et al., 1988; Chowdhury, 2014; Kumar et al., 2013; Allen & Grisaffe, 2001; Muhammad Awan et al., 2011; Islam et al., 2020) . Section C pertains to customer satisfaction (Amin & Isa, 2008) . Section D deals with customer loyalty, and corresponding items were adapted from (Gustafsson et al., 2005) . From Sections B to D, all research variable items were measured using 5-point Likert scale (see summary of survey questionnaire in the Appendix). The present study handled the common method bias by keeping the survey questionnaire short, and all independent and dependent variables are placed in separate sections of the questionnaire according to Podsakoff et al. (2003) and Spector (2006) recommendations. In this study, 250 questionnaires were distributed to the respondents who are the customers of the mobile banking service and staying in rural area in Bangladesh. Out of 250 distributed questionnaires, authors received 180 responses that gave a response rate of 72 percent. According to Hair et al. (2010) , the sample size for a research similar to the present one should be at least five times the number of items in the questionnaires. Since the present questionnaires had 35 items, therefore, minimum sample size should be 175. The sample size obtained in the present study fulfilled this minimum requirement. Researchers used simple random sampling for collecting the data. The research data were collected from rural areas of various places in Bangladesh namely, Gopalganj, Madaripur, Bagerhat, Narail, Faridpur, Khulna, Jessore, Satkhira, Pirojpur, Barisal, Shariatpur, Jhenaidah, Kushtia, Chuadanga, Magura and Rajbari District. The survey data were analyzed based on Pearson correlation analysis, regression analysis by using SPSS-22 version. In addition, the purpose of applying ANOVA and logistic regression is to obtain additional findings that may have some important managerial implications. Details of the judgement have been provided in the discussion part.

5. Result and Discussion

5.1. Demographic Description

As earlier mentioned, the main aim of the current study is to examine the impact of service quality dimension on the customer satisfaction and customer loyalty for mobile banking users of rural area in Bangladesh during the pandemic situation. For achieving the objectives of this study, researchers designed a self-administered questionnaire and directed a simple random sampling of the users of mobile banking in the rural area of Bangladesh during COVID 19 times.

According to Table 1 , in the survey participation of male was greater than female. Out of 180 samples, 123 males participated that denoted 68.33 percent of the overall participants, whereas 57 females responded that epitomized 31.67 percent. On the other hand participants’ age categories were diverse in this research. The categorization of age were 16 - 20 years (19.44%), 21 - 25 years (45%), 26 - 30 years (15.56%), 26 - 30 years (11.67%) and 35 years (8.33%). It

Table 1 . Demographic Profile of the respondent.

was observed that 57 (31.67%) respondents have bachelor degree, 43 (23.89%) respondents have completed HSC and 29 (16.11%) respondents have SSC pass, whereas 25 (13.89%) and 17 (9.44%) respondents had below SSC and master’s degree, respectively and only 9(5%) respondents have other qualifications. In relation to different types of mobile baking user 76 subjects (42.22%) used BKash (A Brac Bank Limited mobile banking services) whereas 43 subjects (23.89%) used Rocket (Dutch Bangla Bank mobile banking services) and others are 23 subjects used Nagad (A mobile banking service of Post office), 8 subjects used Ucash, 13 used M cash, 11 used Sure cash and 6 used My cash.

5.2. Reliability Analysis

Table 2 represented the reliability analysis test for the both variables (dependent and independent) which is used to measure the correctness of research methods and design (Cooper & Schindler, 2008) . Newman (2006) found that if the research result is same in different conditions, research result will be reliable. Moreover, for appraising the uniformity of intra scale, Cronbach alpha coefficient was used. The coefficient value is observing internal consistence of items for measuring latent variables between 0 (very low) to 1 (very high). According to Creswell (2008) , Cronbach alpha value will be acceptable if it is 0.60 or higher. In this research, the overall scale is reliable with a value of 0.901 of the total value which represents that the survey items tied together which indicates that most of the people in the COVID situation wanted to make transaction with the help of mobile banking. So, it is to be said that all the questions both independent and dependent variables are uniformed and that can be acknowledged as mentioning the rules of thumb about Cronbach’s alpha coefficient (Nunnally & Bernstein, 1994) . The highest cronbach’s alpha value of this research is customer satisfaction which was 0.917 with 07 items and customer loyalty’s value was 0.883 with 07 items which was the second highest position. On the other hand, the lowest for determining the value of efficiency is 0.613 (2 items). The cronbach value of other constructs is Reliability (Item no.4) of 0.851, Responsibility (Item no. 3) of 0.688, Visibility (Item no. 2) of 0.632 and Security and Trust (Item no. 2) of 0.617.

Table 2 . Reliability analysis test for dependent and independent variables.

5.3. Kaiser-Meyer-Olkin (KMO) Test for Sampling Adequacy

Table 3 , with the value of Kaiser-Meyer-Olkin (KMO) indicates that the study does not have any issue with sample adequacy. It is noted that the KMO value is more than 0.60 and the significant value of Bartlett’s test of sphericity is good enough for the study to proceed for factor analysis.

5.4. Factor Extraction

The intent of factor extraction is to figure a cluster or clubbing of variables in distinguishing constituent. Eigenvalue has used as a standard method to choose the appropriate number of factors. Latent root value or Eigenvalue 1 or greater determine the expected number of factors in a study (Malhotra, 2010) . Table 4 has shown below where a total of seven factors have extracted. A total of more than 68.32 percent of variance has explained.

5.5. Rotated Component Matrix

In the unrotated component matrix, most of the variables have loaded in the first factor. Many of the items were also cross-loaded to more than one construct. The loading of the unrotated factor matrix defies the possibility of deriving the significant factors. A factor loading of the correlation coefficient is based on the Varimax rotation of factors influencing entrepreneurship development and success. Table 5 represented the rotated component matrix.

5.6. Multiple Regression Model Analysis

The study included the use of multiple regression analysis to identify a line of

Table 3 . KMO and Bartlett’s test.

Table 4 . Total variance explained.

Table 5 . Rotated component matrix.

a Rotation converged in 7 iterations.

“best fit” (Creswell, 2008) for more than one independent variable in predicting or explaining a dependent variable. This analysis is necessary for attempting to answer the study’s research question. Multiple regression analysis has used in an attempt to demonstrate the impact of dimensions of service quality on customer satisfaction and customer loyalty in pandemic situations.

Multiple regressions are a statistical procedure that examines the combined impact of several variables to predict or explain a dependent variable. The researcher used SPSS Version 22 to assess the calculation. Specifically, linear multiple regression analysis with a stepwise method has used. The stepwise method has used because it uses the best predictors in estimating the regression model. The following sections report an analysis of the findings of the multiple regressions.

The multiple regression analysis indicated that mobile banking service quality of the rural people of Bangladesh during the pandemic situation i.e., reliability, responsiveness, visibility, security and trust, efficiency (independent variables) influence on customer loyalty (dependent variable) with the help of measuring customer satisfaction (mediating variable) with r = 0.665, r 2 = 0.442, and adjusted r 2 = 0.419 ( Table 6 ). The regression model fits the data with an F test = 18.893 that was significant at the p < 0.001 level. Table 7 includes the beta weights (slopes) of each variable and a constant enterprise success. The table includes both no standardized and standardized coefficients along with t value and significance level. The independent variables in combination can predict rigorous dimensions of service quality of mobile banking for the mobile users in the rural area during the pandemic situations.

5.7. Linearity Test

For testing linearity, the study had run here the multiple regressions and scanned the significance values for identifying the variables for which the majority of the values are less than 0.05 ( Table 8 ). The correlation matrix Table 9 helped to identify such variables which excluded later on. For observing the linearity issue the study then checked whether or not there exits any correlation among the variables more than 0.80. The result showed that the highest correlation coefficient was 0.811. So, no items have the linearity problem.

Table 6 . Model summary b .

a Predictors: (Constant), Security and Trust, Visibility, Reliability, Responsibility, Efficiency and customer satisfaction. b Dependent Variable: Customer Loyalty.

Table 7 . ANOVA.

a Dependent Variable: Customer Loyalty. b Predictors: (Constant), Security and Trust, Efficiency, Reliability, Responsibility, Visibility and customer satisfaction.

Table 8 . Coefficients.

a Dependent Variable: Customer Loyalty.

Table 9 . Correlations.

**Correlation is significant at the 0.01 level (2-tailed).

6. Suggestions

From the findings, in the mobile banking sectors of Bangladesh, reliability, responsiveness and efficiency ( Table 10 ) have influence on customer satisfaction positively and visibility and security and trust have insignificant relationship with customer satisfaction in the rural people who are using mobile banking during the COVID-19 situations. The findings also indicate that customer satisfaction impact on customer loyalty positively (see Table 8 and Table 10 ). This might happen because, people feel fear to go to bank during the pandemic situations. That’s why they want to make their banking transactions with the mobile banking. Moreover, mobile banking companies have already made mobile banking apps for simple use and opened different windows such as electricity payment, gas bill payment, online payment, mobile recharge etc for the people making banking transaction from their home. Furthermore, mobile banking companies communicated to different types of commercial bank for transferring the money from the bank to mobile banking for overcoming the loading the money from the shops never share the pin code of the mobile banking to any other person and need to ensure a high level of Security and Trust in the banking transactions which will increase customers’ confidence as well as satisfaction and loyalty (Kumar et al., 2010) .

Table 10 . Result of the hypothesis.

Table 11 . Rank of the supported factors.

7. Managerial Implications and Scope for Future Research

In this study, reliability, responsiveness and efficiency among the five variables of service quality influence on customer satisfaction in this pandemic situation that led to customer loyalty. Every mobile banking organization will implement these variables to fulfill the expectation of the customer during this pandemic situation for the development of the company. Since reliability ( Table 11 ) is found to be the most critical determination of the customer satisfaction of mobile banking in COVID-19 situations, mobile banking companies has an intention to provide the reliable service to the customer in such a way that customer operate their mobile banking transaction in a safe way in this pandemic times. The organization should make the operating system of the app of mobile banking in such a way that rural people understand all the functions in an easy and prompt service because responsiveness influence customer satisfaction in the context of rural people of mobile banking service. If the employee of mobile banking meets up the expectation of the mobile banking users in the rural area in this pandemic situation, the users will be more loyal about the organization. Moreover, every mobile banking company needs to focus on the efficient service towards the problem of customers as because efficiency influence on customer satisfaction in this time. At present, every customer needs to transfer the money from any bank account to mobile banking account to avoid the hassle of loading in a customer point. Finally, mobile banking company should train their staff in such way that they will be reliable, will provide efficient service and will able response the customer prompt service.

8. Conclusion

A lot of studies have already done for determining the customer satisfaction and customer loyalty of service industry and they found that service quality influence on customer satisfaction and loyalty positively. The current study has also done in the context of mobile banking service sectors on the rural people in Bangladesh during the COVID situations. In particular, in this study reliability, responsibility and efficiency among the five dimensions of service quality influence on customer satisfaction leads to customer loyalty in this pandemic times. At present, mobile banking is a time demanded concept and most of the customers want to operate their banking from the home especially in the COVID-19 periods and purchase all the daily necessary things such as vegetables, meat, fish, pizza, others foods from different types of apps by using the mobile banking. Hence mobile banking sectors of Bangladesh have provided sufficient attention to their officials and train them in such way that they are able to fulfill the expectation of the customers of the rural areas.

Geographical area is the major limitation for this study to collect the data during the pandemic situation. Though the data has collected from the rural areas of Bangladesh namely, Gopalganj, Madaripur, Bagerhat, Narail, Faridpur, Khulna, Jessore, Satkhira, Pirojpur, Barisal, Shariatpur, Jhenaidah, Kushtia, Chuadanga, Magura and Rajbari district but not cover all districts, these findings may not apply in the normal time as well as all over the countries. Some new techniques should be added in the mobile banking for retaining the customers in the new normal situations. Only five dimensions have selected for determining the service quality which influence on customer satisfaction during this pandemic situation. Some other dimensions of service quality influence customer satisfaction, i.e., privacy, accessibility, easy to navigation etc. Future research might conduct on more dimensions of service quality and the model can be used to measure customer satisfaction and customer loyalty of internet banking, ATM, sub branch of branch banking service of cross-country context.

Questionnaire

Service quality and customer satisfaction of Mobile Banking in Bangladesh during Lockdown is very important. We are eager to learn about your own experience during time. We are eager to learn about your own experience during this time. In particular, we seek information on what you consider the factors depend on the customer satisfaction and customer loyalty.

Instructions

• Please complete this questionnaire accurately and objectively.

• Most questions can be answered simply by ticking a box.

• All of the answers you provide in this questionnaire WILL BE KEPT CONFIDENTIAL. All information given will be used for the purpose of this research only.

• If you want a copy of the results of the study, please fill out your name, address or e-mail in the last page of the questionnaire.

Thank you very much for your cooperation

Assistant Professor

Department of Marketing

BSMRSTU, Gopalganj

Demographic Information

2) Age: 16 - 20 ☐ 21 - 25 ☐ 26 - 30 ☐ 31 - 35 ☐ Above 35 ☐

3) Gender: Male (1) ☐ Female (2) ☐

4) Education: Below SSC (1) ☐ SSC (2) ☐ HSC (3) ☐ Graduate (4) ☐ Masters (5) ☐ Others (6) ☐

5) What types of mobile banking service you use:

Bkash (1) ☐ Rocket (DBBL) (2) ☐ Ucash (3) ☐ M-Cash (4) ☐ Sure Cash (5) ☐ Nagad (6) ☐ My Cash (7) ☐

( Please select the appropriate answer by ticking the appropriate box )

(NVI = Not very important; NI = Not important; I = Important; VI = Very important; N = No opinion)

Conflicts of Interest

The authors declare no conflicts of interest regarding the publication of this paper.

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  1. PDF Effect of Covid-19 on the Banking Sector of Bangladesh

    In this paper, at first, I have presented the origin of covid-19 and the role of banking sector in the economy of Bangladesh. Then I have discussed other banks current situation and policy and rules changes for this virus. In recent years Bangladesh's banking sector is possibly going through the worst situation in its history.

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    Research on the Banking Sector during the COVID-19 Pandemic Period in Bangladesh In the context of Bangladesh, the banking sector has been negatively influenced by the COVID-19 pandemic [23].

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    The findings of this correlation matrix have also much policy implications by the future financial policy makers as well as commercial bank officials of Bangladesh. 6. Conclusion This paper has tried to assess the impact of Covid-19 pandemic on the banking sector of Bangladesh.

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  22. PDF Service Quality and Customer Satisfaction of Mobile Banking during

    al., 2019; Afroz, 2019). But little research has done for the determining the mo-bile banking service quality and its effects on customer satisfaction and customer loyalty. Moreover, none has done their research on the basis of the result of rural people who are the mobile banking users in the COVID 19 situation, though a

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    Discover the impact of mobile banking services on customer satisfaction in rural Bangladesh during COVID-19. Explore the relationship between satisfaction and loyalty among different user types. Gain insights from a questionnaire-based study with 180 participants. Findings highlight the influence of reliability, responsiveness, and efficiency on satisfaction during lockdown.