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The impact of electronic procurement adoption on green procurement towards sustainable supply chain performance-evidence from malaysian iso organizations.

1. Introduction

• Assessing the level of sustainability after the adoption of E-procurement technology;
• Assessing the factors portraying as a tool for green procurement practices;
• Assessing the effect of E-procurement technology on green procurement practices for the sustainable supply chain.

2. Literature Review

2.1. e-procurement system in malaysia, 2.2. green procurement practices (gpp), 2.3. research hypothesis development, 2.3.1. green procurement practices influenced by electronic reverse auction, 2.3.2. green procurement practices influenced by electronic tendering, 2.3.3. green procurement practices influenced by electronic sourcing, 2.3.4. green procurement practices influenced by electronic ordering, 2.3.5. green procurement practices influenced by electronic informing, 3. research methodology, sample and data collection, 4. data analysis, 4.1. descriptive statistics, 4.2. partial least square–structural equation modeling (pls-sem) analysis, 4.3. path diagram analysis, 4.4. measurement model evaluation (outer model), 4.5. structural model evaluation (inner model), 4.5.1. coefficient of determination (r 2 ), 4.5.2. predictive relevance (q 2 ), 4.6. discussions, 4.7. managerial implications, conclusions, and limitations, managerial implications and its impact on society, economy, and nation, 5. conclusions, limitations, and future research directions, author contributions, institutional review board statement, informed consent statement, data availability statement, acknowledgments, conflicts of interest.

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Singh, P.K.; Chan, S.W. The Impact of Electronic Procurement Adoption on Green Procurement towards Sustainable Supply Chain Performance-Evidence from Malaysian ISO Organizations. J. Open Innov. Technol. Mark. Complex. 2022 , 8 , 61. https://doi.org/10.3390/joitmc8020061

Singh PK, Chan SW. The Impact of Electronic Procurement Adoption on Green Procurement towards Sustainable Supply Chain Performance-Evidence from Malaysian ISO Organizations. Journal of Open Innovation: Technology, Market, and Complexity . 2022; 8(2):61. https://doi.org/10.3390/joitmc8020061

Singh, Pratik Kumar, and Shiau Wei Chan. 2022. "The Impact of Electronic Procurement Adoption on Green Procurement towards Sustainable Supply Chain Performance-Evidence from Malaysian ISO Organizations" Journal of Open Innovation: Technology, Market, and Complexity 8, no. 2: 61. https://doi.org/10.3390/joitmc8020061

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• DOI: 10.1504/IJPM.2007.015353
• Corpus ID: 167330942

Electronic Procurement: A Structured Literature Review and Directions for Future Research

• T. Schoenherr , V. Tummala
• Published 11 October 2007
• Business, Computer Science
• ERN: Technology (Topic)

98 Citations

E-procurement in the hospitality industry: an exploratory study, what is the value of an it e-procurement system, e-procurement in services: the lagging application of innovation, systematic literature reviews in purchasing and supply management research: a tertiary study, e-procurement adoption: a case study about the role of two italian advisory services, understanding digital transformation of procurement through e-procurement systems implementation, analysing b2b electronic procurement benefits: information systems perspective, exploring the uptake and application of electronic procurement to central and local government, a study on usage of it and its implications on e-procurement in indian organisations, institutional responses to electronic procurement in the public sector, 166 references, e-procurement maturity in industry, the e-procurement experience in italian universities, supply chain management: a structured literature review and implications for future research, key issues in e-procurement: procurement implementation and operation in the public sector, redesigning contracted service procurement for internet-based electronic commerce: a case study, research paper series graduate school of business stanford university moving procurement systems to the internet: the adoption and use of e-procurement technology models, critical factors that influence e-procurement implementation and success in the public sector, the (real) management implications of e-procurement, icts adoption and knowledge management: the case of an e-procurement system.

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The world bank e-Procurement for the selection of consultants: challenges and lessons learned

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E-procurement System Adoption in Local Governments: the Role of Procurement Complexity and Organizational Structure

Chen Y, Bretschneider S, Stritch JM, Darnall N, Hsueh, H. 2021. E-procurement system adoption in local governments: the role of procurement complexity and organizational structure. Public Management Review. DOI: 10.1080/14719037.2021.1874497

17 Pages Posted: 6 Jan 2022

Arizona State University (ASU) - School of Public Affairs

Stuart bretschneider, justin stritch.

Arizona State University (ASU) - School of Public Affairs; The Danish National Centre for Social Research

Nicole Darnall

American University - Kogod School of Business; Sustainable Purchasing Research Initiative, Arizona State University; Arizona State University; American University

Date Written: February 2, 2021

The article examines how local governments’ procurement complexity and structure interact to influence e-procurement adoption. Drawing on the survey data of over 400 cities, we find that a centralized structure enhances the likelihood that local governments adopt an e-procurement system to cope with the increasing procurement complexity; while governments with a coordinated structure are less likely to adopt e-procurement as they can rely on the intra-organizational collaboration and information-sharing embedded in the structure to accommodate complex procurements. The findings shed insights on how local governments with different structures can best deal with complex managerial activities and facilitate e-procurement adoption.

Keywords: E-procurement adoption, organizational structure, centralization, local government, public procurement

JEL Classification: H57, D78, H76, C54, Q58, Q56, H83, D73

Suggested Citation: Suggested Citation

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A Systematic Review of Implementation Challenges in Public E-Procurement

Idah mohungoo.

Department of Information System, University of Cape Town, Private Bag X3, Rondebosch, 7701 South Africa

Irwin Brown

Salah kabanda.

Challenges faced in public e-procurement implementation are not well understood despite past studies focusing on the phenomenon. This paper, which is based on a systematic literature review of academic papers, seeks to synthesize and examine the key challenges impeding public e-procurement implementation. These challenges are categorized using the Technology-Organization-Environment (TOE) framework as follows (1) Technological challenges: e-procurement acceptance and usage, disruptive innovation characteristic of e-procurement, use of digital signatures, security and privacy of technology and technical aspects of e-procurement (2) Organizational challenges: stakeholders’ behavior, leaders’ behavior, shortcomings in leadership, lack of training and skilled personnel, resistance to change, organizational power and politics and the creation of public value underlying e-procurement (3) Environmental/Contextual challenges: regulatory framework for public procurement, Small-and-Medium-Size Enterprise issues, and context of the country. Key e-procurement implementation challenges are grounded in human and contextual issues. So we recommend more case studies on public e-procurement implementation in the future.

Introduction

Public e-procurement, commonly referred to as e-GP, is an inter-organizational system (IOS) that is intended to facilitate Government-to-Business (G2B) and Government-Government (G2G) electronic communication, information exchange, and transaction support [ 53 ]. E-procurement, which is part of public procurement reform, is a powerful tool to reduce corruption in public procurement as it reinforces transparency, accountability, and integrity in procurement functions [ 38 ]. Several developed countries such as Singapore, Australia, the UK, the USA, and Japan have successfully implemented public e-procurement systems and are reaping its benefits [ 37 ]. However, in many countries, the implementation of public e-procurement systems is perceived as daunting [ 9 , 16 , 18 , 34 , 37 , 52 ] and it is not used to its full potential.

Sub-Saharan African countries, which on average have low scores on the corruption perception index [ 51 ], have expressed enthusiasm and interest in adopting e-procurement to help to curb corruption and make significant economic impacts. However, these countries face several e-procurement implementation challenges, which if not addressed, can firstly, delay the implementation process which has cost implications and; secondly, motivated leaders can lose interest and enthusiasm in driving implementation if there are too many challenges to be addressed.

Given that public e-procurement implementation is still problematic implies that implementation challenges of public e-procurement have not been well understood to date. To this end, this paper aims to provide an in-depth examination and synthesis from an information system (IS) perspective of the challenges to public e-procurement implementation using a sequentially-phased qualitative systematic literature review approach as informed by Okoli [ 39 ]. The research question, “ What are the implementation challenges to public e - procurement? ” will thus be addressed.

Conceptual Background

Public e-procurement implementation is a complex endeavour characterized by multiple Government-to-Business organizations (G2B), and private sector companies. These stakeholders have interests and power that can influence the outcome of the Inter-Organizational Information System (IOIS) implementation [ 9 ]. Under the assumption of information system (IS) as a socio-technical endeavour, the interplay between the implementation of e-procurement and the public-private sector context is deemed to be challenging [ 55 ]. These implementation challenges should be understood in order to formulate effective strategies to contain them. Furthermore, unlike e-procurement in the private sector context, public e-procurement is expected to reflect public values such as accountability and transparency.

Public e-procurement can be understood as a hybrid of e-government, information systems, and public administration. Thus, it is highly likely that e-procurement challenges are documented in papers published in these different domains. So far, there is a lack of an integrated approach to the synthesis of e-procurement implementation challenges; and when there is an attempt to do so, it is carried out in a rather fragmented manner. Researchers have seldom stepped outside a specific discipline in e-procurement literature reviews. For example, Patrucco [ 43 ] undertook a systematic literature review on public e-procurement, focusing only on papers published in the Journal of Public Procurement. While this provides an initial view of e-procurement, such studies fail to provide a holistic view of the phenomenon given that e-procurement spans works in e-government, information systems, and public administration. To address this shortcoming, this paper offers a systematic approach to synthesizing e-procurement implementation challenges by including publications from the three domains mentioned above. The Technology-Organizational-Environment (TOE) framework [ 50 ] which is popular in studies of adoption and implementation of innovations, will be used to present the e-procurement implementation challenges. The TOE framework [ 50 ] allows the identification of the main factors influencing the adoption and implementation of innovations within different organizational contexts and therefore serves a good starting point for structuring the study – specifically the identification of technological, organizational and environmental challenges constraining e-procurement implementation.

Research Methodology

Research approach.

A sequentially-phased, qualitative systematic literature review approach informed by Okoli [ 39 ] is used in this paper. It is characterized by a sequence of activities starting with article search, followed by practical screening, a full reading of papers, synthesis, and analysis.

Data Collection

A Desktop search of relevant articles was systematically done using a timeline from 2001 to date. Based on Google Scholar, the earliest case studies on public e-procurement were published around the year 2001. Data collection was focused consistently around the aim of the research, and the keywords used were specific to the goal of the study, as shown in Fig.  1 , which depicts the different systematic passes used in the search and selection of relevant articles:

• Basket of eight leading Information Systems (IS) journals: European Journal of Information Systems, Information Systems Journal, Information Systems Research, Journal of Association of Information Systems, Journal of Management Information System, MIS Quarterly, Journal of Strategic Information Systems and Journal of Information Technology.
• Given that in several developing countries including those in Africa, e-procurement implementation is an important issue, the top 3 IT4D journals, i.e., Electronic Journal of Information System in Developing Countries (EJISDC), IT for Development and IT for International Development were also searched.
• IS conference proceedings focusing on emerging e-procurement implementation challenges that are found in research-in-progress in the respective afore-mentioned streams. The AIS top 4 conferences (ICIS, ECIS, PACIS, and AMCIS) were searched as well as IFIP conferences.
• Leading top-rated e-government journals consulted were: International Journal of E-Government Research (IJEGR), Journal of E-Government, Journal of e-Governance, Government Information Quarterly
• In public administration stream: the Journal of Public Administration and Public Administration Review were searched.
• The second pass was a backward search after the initial search yielded few papers. The purpose of the second pass was to look for additional relevant conference papers and journal articles in other domains.
• The third pass involved searching for adoption-focused e-procurement papers that were previously eliminated in the first-pass. This pass increased the likelihood of gathering additional secondary data on implementation challenges of e-procurement because some adoption-focused papers were case studies of post-acquisition of e-procurement software and thus were likely to contain facts on e-procurement implementation challenges.

Search and selection of articles (after the fashion of Gunther et al. 2017)

The data corpus, which now stood at 165 articles after the previous process, was subjected to a ‘Practical Screening’ phase to remove irrelevant articles [ 39 ] using a process of inclusion and exclusion criteria. This process required the principal researcher reading the article’s Title, Abstract, Introduction, and Conclusion, as explained in Table  1 . Following the screening, 45 papers were retained for full reading and 34 for the final analysis as shown in Table  2 . After this analysis process, relevant arguments that explain the implementation challenges faced in e-procurement implementation were extracted from the 34 papers. The key arguments were then subjected to thematic analysis in NVIVO. Emergent themes generated from common patterns in the data corpus are shown in Table  3 . These themes were then structured as per the TOE framework [ 50 ] for easier conceptualization.

Table 1.

Screening of papers – exclusion criteria

a Examples of papers that are excluded as part of the screening process

Table 2.

Breakdown of selected articles by publication outlet

a Full length paper read

Table 3.

Empirical findings of public e-procurement implementation challenges

Findings and Discussion

Technological challenges.

Key technological challenges that deserve due attention given that they are tied with human and contextual issues are acceptance and usage issues, disruptive innovation, digital signature, and IT security issues. The remaining ones pertain to the technical aspects of e-procurement, and they are grouped as ‘other technological challenges’ in the discussion below.

Acceptance and Usage Issues.

The findings indicate that acceptance and usage is an important challenge for e-procurement. The reasons were vast, ranging from techno-centric issues to broader dimensions such as dissatisfaction with e-procurement systems that do not meet the needs of users with the consequence of emergence of multiple workarounds [ 37 ]; Lack of user-friendliness of e-procurement [ 5 , 34 ]; Complicated systems [ 5 , 20 ]; Inability to enlist sufficient suppliers in a timely manner to encourage IS use [ 53 ]; The use of technology which is in tension with cultural histories of IT usage, bureaucratic processes and business practices [ 55 ].

Disruptive Innovation.

E-procurement is viewed as a disruptive innovation [ 4 , 35 ] that can drive a radical transformation, thereby uprooting some institutionalized work practices. It may conflict with the slow-to-change culture of G2G stakeholders of e-procurement [ 36 ].

Digital Signature/Electronic Signature.

Costa, Arantes, and Tavarez [ 17 ] found that digital signature, which is mandatory for e-procurement, is complex to use and is costly, whereas Ojha and Pandey [ 40 ] found that the digital signature is a means of excessive security on e-procurement causing exclusion of some suppliers. Beyond these techno-centric aspects, the use of digital or electronic signatures can directly clash with the stakeholders’ values, beliefs, and customs associated with manuscript signatures [ 49 ].

IT Security issues.

Mc cue Roman [ 37 ] found that IT security and authenticity was the major challenge in e-procurement as stakeholders had concerns and demanded more re-assurance with regards to the robustness of the security aspect of the e-procurement platform in terms of IT security measures implemented for access control, backup and recovery [ 22 ].

Other Technological Challenges.

Other technological challenges include amongst others, system integration problems with legacy and suppliers’ systems, which is an important technical issue and is underpinned by the use of different enterprise software systems to handle each stage of the procurement cycle [ 2 , 34 ]; the presence of multi-platforms for tendering which confuse bidders [ 5 ]; excessively complicated systems and; different data formats [ 5 , 17 ].

Organizational Challenges

Organizational issues in e-procurement implementation are interlinked. Lack of a project champion and problems of change management are associated with shortcomings in leadership. Resistance to change is explained alongside other challenges, including departmentalism, major reform through ICT and organizational power and politics.

Stakeholders’ Issues.

Drawing from e-government studies, scholars advocated the importance of sustained engagement of stakeholders in e-government implementation to enhance IS acceptance [ 13 ]. The review findings indicate a lack of stakeholder engagement in e-procurement implementation [ 15 , 33 , 36 ]. Scholars advised implementers to convince stakeholders to get their buy-in to improve IS usage [ 15 , 34 , 52 ].

Leaders’ Behavior.

Williams-Elegbe [ 56 ] argues that public sector leaders often exhibit unethical behaviours which can hamper the implementation of e-procurement. Leaders’ behavior was associated with the failure of past e-government projects [ 25 , 28 ]. Some leaders played overt rationality whilst having buried agendas [ 18 ], and obfuscated the objectives behind e-government to achieve their interests [ 44 ].

Shortcomings in Leadership.

In some cases, public sector leaders are genuinely committed to achieving success in e-procurement implementation, but they may lack leadership skills [ 24 , 34 ] to address change management problems [ 1 , 24 ], and become good project champions which is a critical success factor in any e-government implementation [ 56 ].

Lack of Training and Skilled Personnel.

Inadequate staff training on e-procurement results in low e-procurement usage ([ 17 , 24 , 34 ]). Furthermore, lack of skilled ICT personnel on-site to deal with technical e-procurement issues, service-level agreements, and operationalization of the private-public partnership model of e-procurement implementation are serious impediments to e-procurement implementation ([ 30 , 40 , 46 ]).

Resistance to Change.

Resistance to change is a significant e-procurement implementation challenge with multiple underlying causes. Small and Medium Enterprises (SMEs) resist to e-procurement because they require equitable access to government business [ 55 ]. Besides, the reforms driven through e-government projects often conflict with reforms prescribed in public policies which follow the New Public Management (NPM): Somasundaram [ 46 ] found that centralization ideas underlying e-procurement, conflicted with the decentralization ideology [ 46 ] which challenged the norms of Danish local authorities; while Barca and Cordella [ 6 ] found that e-procurement faces departmentalism challenges which are perceived as a strong cultural and organizational barrier [ 6 ]. Resistance to change is also grounded in organizational power and politics [ 2 ] that shadowed the benefits of e-procurement: purchase managers were unwilling to use e-procurement despite agreeing with the economic arguments of cost-saving, and reduction of direct procurement costs related to the new e-procurement platform [ 29 ].

Value-Driven Outcome.

Unlike the private sector, implementation of public e-procurement is expected to reflect public values of transparency, integrity, and accountability [ 6 , 37 , 53 ]. If the government expects e-procurement to enforce accountability and transparency for good governance, implementation will be called a success when stakeholders make sense of these public values and embrace them, which is indeed challenging to achieve.

Environmental Challenges

E-procurement implementation yielded different outcomes in different countries, with varying success in Italy, Australia and, Scotland [ 55 ] but failure in Turkey whereby expected results of increased competition and lower procurement prices were not achieved [ 27 ]. Regulatory frameworks, SME issues, and the country context are among the key environmental challenges that have been found as relevant in this review.

Regulatory Framework.

Public procurement regulatory frameworks may present significant challenges in e-procurement implementation [ 21 , 29 , 57 ], the most pertinent ones being the mandated use of e-procurement; and the laws governing the use of digital signatures which limits the participation of SMEs in government bids.

SME Issues.

The difficulties that SMEs face with respect to e-procurement and public procurement process are amongst others: exclusion of SMEs [ 17 , 54 ]; SME lack of investment in ICT infrastructure [ 3 , 27 ]; lack of financial capabilities and contract guarantees as needed by government procurement; insufficient competence in terms of standards and technical qualifications set by the market [ 41 ]. The business context of a country, therefore, poses a challenge to the success of e-procurement implementation especially if SMEs make a substantial contribution to the GDP. In Turkey, exclusion of SMEs negatively affected competition in the market and caused a rise in prices which ran contrary to the proclaimed expectations from public e-procurement implementation [ 27 ].

Country Context.

The federal-state dynamic, especially in big countries has been found to be a key challenge for e-procurement [ 46 ], whereby the best practices underlying the success of e-procurement in a specific state were not replicated to other states as it could compromise the degree of autonomy of the other states. Considering cultural challenges, some developing countries continue with corrupt practices despite e-procurement because corruption has become entrenched in the culture. Overt and covert corruption has become the norm in these countries [ 56 ]. It is challenging to achieve the expected objectives of e-procurement, i.e., transparency, accountability and curbing corruption.

Other Country-Related Challenges.

E-procurement which is a G2B e-government project and is based on e-commerce technology, faces similar country-context challenges of e-government implementation in developing countries such as poor ICT infrastructure, language barriers, impact of local customs, norms and national culture, lack of financial instruments such as debit/credit card to facilitate e-commerce [ 11 , 32 ]. These contextual challenges are beyond the scope of this review but are directly relevant to e-procurement.

The key e-procurement implementation challenges are interlinked, as presented under the TOE typology [ 50 ] in Fig.  2 . The arrows indicate the relationship between the key challenges identified and discussed in this study.

Inter-relationship of key e-procurement implementation challenges

This study aimed to synthesize and examine the implementation challenges to public e-procurement. A multi-disciplinary qualitative systematic literature review was done based on papers published in the e-government, information systems and public administration domains. The study identified (1) technological challenges of acceptance and usage, e-procurement as a disruptive innovation and technical issues with e-procurement; (2) organizational challenges of stakeholders’ issues, leadership, inadequate training, and skilled personnel, resistance to change and value-driven outcome and (3) key environmental factors of procurement regulatory framework, the country context and, the problems faced by SMEs. These findings enlighten practitioners and policy implementors with information on the possible hindrances to successful e-procurement implementation. Building upon this awareness, future studies can embark on explaining the causal mechanism of these challenges and how best to address them in a context-specific manner. This research work focused on e-procurement implementation challenges as a whole and excluded challenges pertaining to specific e-procurement processes such as e-tendering and e-reverse auction. The proposed framework in this paper can be used in future case studies to examine e-procurement implementation challenges under each focus area of the TOE [ 50 ] and their relationship.

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Effective e-procurement implementation in the public sector

2020, Project Management Scientific Journal | Published by: Dama Academic Scholarly & Scientific Research Society

Currently there is a trend towards increased focus on the importance of the purchasing function and costs of maintenance, repair, and operation (MRO) goods. This has led to companies investing in electronic procurement tools in order to reduce those costs and increase efficiency. However, studies have shown that only 20-27% of these investments are successful. To ensure the success of such investments, it is beneficial to consider critical success factors (CSFs) covering important aspects of the implementation. The aim of this master’s thesis is to validate and assess the relevance of a framework covering eleven CSFs for three distinctive project phases of an electronic procurement implementation. The main research question is “Are different CSFs more or less relevant for different types of end-users in an e-procurement implementation context?”, but is limited to some parts of the framework considering its comprehensiveness. The purpose of the framework is to aid managers in decision-making by presenting a framework with clear managerial implications. In addition, the framework is also intended to assist the ongoing implementation of an electronic ordering system at the case company, St Olav’s Hospital, to which both this master’s and our pre-diploma thesis were written in collaboration with. The framework in focus was developed by us in our pre-diploma thesis, but although looking promising, it needed further validation. This master’s thesis will continue the work by employing a case study survey research design and quantitatively analyzing the results of a survey deployed to 803 end-users at the case company, capturing the end-user perspective of the implementation. The findings of the thesis show that some of the investigated CSFs are indeed important to the sample of end-users, and that there are differences, especially regarding sex and age, in how important end-users consider the CSFs to be. For example, training is found to be more important for both females and for older respondents, while communication is found to be important for all end-users. Moreover, an exploratory factor analysis suggests that there is room for improving the framework, by finding that the perceptions towards electronic systems are important to consider. Furthermore, these findings imply that companies should not only consider the CSFs in the framework, but also the differences that may exist between end-users.

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This study proposes a conceptual framework that intends to assess user satisfaction and the net benefits of implementing e-procurement system in government-owned hospitals. The study uses DeLone and McLean IS Success model as the underpinning theory to examine the relationship between three independent variables (information quality, system quality and service quality) and the user satisfaction and net benefits of using an e-procurement system in government-owned hospitals. Predictably, the framework of this study is expected to provide a meaningful explanation on the degree of user satisfaction in using an e-procurement system in hospitals. Also, the study tries to provide a theoretical background to examine the benefits that are being derived from the system, especially regarding cost saving, timeliness, accountability and transparency. Finally, the paper suggested that empirical studies should be carried out to test the proposed model of this paper.

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This study examines the direct relationship between perceived ease of use, perceived usefulness, top management support, vendor assurance, vendor responsivenss and user‟s satisfaction. A total of 450 questionnaires were disributed to participants who had agreed to participate in this study. However, only 312 questionnaire were usable for further analyses. Hypotheses for direct effect were tested using multiple regression analyses. Results showed that all variable tested in this study, namely perceived ease of use, perceived usefulness, top management support, vendor assurance, vendor responsiveness were significantly positively associated with user's satisfaction. Implications of the findings, potential limitations, and directions for future research are discussed

Benson James Lyimo

The main objective of this study was to assess the user perception of electronic procurement in public organization a case of TANESCO in Iringa region, this study has been conducted for three main specific objectives. The first one was to assess the influence of management performance in using electronic procurement at TANESCO, second specific objective was to examine the need of computerized system and its contribution on the perceived ease of use of electronic procurement at TANESCO, and the third objective was to assess employee competence influence on the use of e procurement at TANESCO in Iringa Region, Tanzania The study adopted both research methods, qualitative and quantitative approaches. They were both used so as to help the researcher to complement the weakness of each, therefore provide an extended room for triangulation of both instruments for data collection and approaches. The sample comprised of 50 respondents. Data was collected through questionnaires, both open ended questionnaires and open ended questionnaires. The quantitative data was analyzed with the help of Microsoft Excel 2010 and Statistical Package for Social Science (SPSS) software program version 22 and were summarized in tables of frequencies, percentages, correlations, regression and charts. Study findings unveiled that management performance and availability of computerized system lead to the minimization and reduction of errors in local purchasing orders, increase speed of work, simplify procurement processes hence allow storage of data and documentation for a long time and most of all increase accuracy of work in TANESCO. Also Employee competence influence E-procurement. Thus the study recommends that employees who are authorized to operate E-procurement system should be closely supervised so as to ensure that they do not get opportunity to misuse the system and perform duties for their own benefit. Also TANESCO should review their policies governing regularly and make sure that E-procurement system placed cope with the current technology.

Fazlyn Petersen

Abstract Purpose - This study aims to develop and validate an instrument for measuring end user computing satisfaction in computerized accounting system (CAS) environment particularly in private sectors organization. Thus, the study aims to contribute to the existing body of knowledge in the area of information technology. Design/methodology/approach - Theoretically, this study measures and validates the instrument of Doll and Torkzadeh EUCS (with some additional dimensions) among private companies. The study relied on survey design. Findings - This paper revised and validated instruments for measuring end-user computing satisfaction (EUCS) in computerized accounting system (CAS) in private sectors organization. Descriptive analysis and factor analysis were employed in this study to measure and validate the factors contributing to end-user computing satisfaction. Originality/value - The relationship between the management of an organisation and the information system are measured by the satisfaction of the users. This phenomenon encourages a more focused measurement to explain the overall satisfaction of the computerised accounting system (CAS). Keywords: End-User Computing Satisfaction, Computerized Accounting System, Accounting Information System, End-User, Private Organization, Factor Analysis Paper type: Research Paper

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