impact of e banking on customer satisfaction academia research paper

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First page of “The Impact of E-Banking on the use of Banking Services and Customers Satisfaction”

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The Impact of E-Banking on the use of Banking Services and Customers Satisfaction

International Journal of Trend in Scientific Research and Development

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Impact of E-Banking on Traditional Banking Services, 2022

Now a day's due to the emerging world economy, e-commerce and e-business became increasingly a necessary component of business strategy and a powerful catalyst for economic growth. The integration of information and communications technology in business has revolutionized relationships within organizations and those between and among organizations and individuals. The new information technology for the financial services industry and in particular the further development of the banking industry is becoming an important factor. As well as according to health recommendations, one of the most effective ways to contain the current COVID-19 epidemic is to avoid personal contact. This means reducing the movement of people and increasing the time they spend at home as much as possible. In line with these indications, most banks in the affected countries have reduced the opening hours of their branches and they recommend their customers use online banking. At the same time, the adoption of e-banking provides a framework to assess the factors taken. With the emergence of the global economy, e-business has increasingly become a necessary component of business strategy and a powerful catalyst for economic growth. Online-banking has become popular because of its convenience and flexibility, and also transaction related benefits like speed, efficiency, accessibility, etc. It also provides easy transfer, faster operation, lower cost and time-saving. Results from this study indicate that a number of advantages to electronic banking is a service of the Azerbaijanian banking sector, at the same time, research shows that the banking sector in Azerbaijan submitted by customers regarding electronic banking do have enough information.

Internet Banking becomes user friendly in today generation. Customer feels internet banking is safe and secure. Many application like online fund transfer, Payment of Income tax, mobile phone recharges, paying electricity bills, paying Dth recharge more. Customer doesn't have to go to the bank for transactions. Instead, customer can access your account any time and from any part of the world, and do so when you have the time, and not when the bank is open. For busy executives, students, and homemakers, e-banking is a virtual blessing. The research was conducted in Thiruvannamalai, Tamil Nadu. The research was based on consumer interested and perception about usage of electronic banking system and transaction.

In Today's scenario role of e-banking is very valuable. Without e-banking no banks can work. In this study we analyse, how much e-banking used in Public and Private sectors bank? (in reference to SBI and HDFC bank) Objective of the study is to find the consumer satisfaction in respect of e-banking and the perception of employees for using e-banking in Public and Private sectors banks. The method of the study is Primary and Secondary both. Study showed perception of customer regarding service quality and satisfaction of employee in internet banking services. As well as this study analyze the working style as a comparison between Public and Private sectors banks in respect of SBI and HDFC bank.

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The different kinds of technological Innovation along with the information technology had made a paradigm shift in the Banking Sector. E-Banking encompasses Internet banking, ATM banking, Mobile banking, Television based banking, PC banking and online banking. Research studies pertaining to Internet banking in India is very less compared to foreign countries. Internet Banking services does not only offer competitive advantage to bankers but has become the competitive necessity to sustain in the industry. Mobile banking is a system wherein the customers are allowed to do financial transactions through a device called Mobile or Personal digital assistant. Of late, mobile banking services are easily accessible to everyone irrespective of their income groups. Again there has been a growing interest among banks and financial institutions in encouraging bank customers to use automatic teller machines (ATMs). This paper is a modest attempt to bring to light the research gaps in the field of internet banking, ATM banking services and Mobile banking. The research gaps are identified based on the reviews collected in these areas.

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E-banking is the system that provides the facility to the customer to conduct the financial and non-financial transactions from his net banking account. The user can transfer funds from his account to other accounts of the same bank/different bank using a website or an online application. The customer uses a resource and a medium to conduct financial transactions. The resource that a customer uses might be an electronic device like a computer, a laptop, or a mobile phone. The internet is the medium that makes the technology possible. The facility of internet banking is provided through banks and the customer must be an account holder with any bank to get the facility available for him/her.

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